1. Orel Cohen's Avatar
    I did a hard reset to the device, and the device began to reset in a loop, and for each reset it presents a sad smiley.
    I was looking on the net how to solve it, I saw someone said:

    "WORKS 100% First you press the power button after it vibrates press 1.Vol up 2.Vol down 3.Power button 4.Vol down in Order then wait for Few min for your phone to Restart"

    I did so, and the device only showed lightning with a mark of cogwheel.
    But that did not solve the problem.
    Does anyone know how to solve it?
    Thanks :)
    06-30-2015 01:59 PM
  2. a5cent's Avatar
    For some reason, your OS installation is corrupted, meaning the system can't boot. Were you possibly experimenting with the insider preview?

    Most likely the only way to fix it will be by using the Windows Phone Recovery Tool.
  3. a5cent's Avatar
    For some reason, your OS installation is corrupted, meaning the system can't boot. Were you possibly experimenting with the insider preview?

    Most likely the only way to fix it will be by using the Windows Phone Recovery Tool.
    Laura Knotek and Orel Cohen like this.
    06-30-2015 02:25 PM
  4. ncbartschi's Avatar
    This is a common problem with build 10149, where some hard resets will randomly fail bricking your device. I personally encountered this, as well as other people on this forum.

    The only way to recover from this is to go back to 8.1 using WPRT. Not ideal, but I don't believe anyone has found a way to fix a failed hard reset.
    Orel Cohen likes this.
    06-30-2015 02:49 PM
  5. eusty's Avatar
    The only way to recover from this is to go back to 8.1 using WPRT. Not ideal, but I don't believe anyone has found a way to fix a failed hard reset.
    Agreed as I had this issue after upgrading to 10149. The install went fine but some things weren't working correctly (couldn't open settings etc) so I decided to hard reset with the keys (due to not being able to access settings). Then I got the blue sad face.

    Go back to 8.1 and try again, my phone is fine now
    Orel Cohen likes this.
    06-30-2015 03:10 PM
  6. Lurchy22's Avatar
    Hi,

    I upgraded my Att to the newest fast ring build. Was working okay but had some quirks so I did the hard reset. Now I cannot get past the spinning gears. Windows recovery tool does not detect my phone when I connect it. Even tried the old Lumia recovery tool. Have hard reset, tried the up/down/power/down trick, no love. I even took my SP2 down to slow ring in case it was not just the phone. Any suggestions?

    First screen is ATT, then Nokia, then spinning gears which loads about 1/4 and keeps spinning for about twenty minutes, then restarts and does it all over again.
    06-30-2015 05:59 PM
  7. chasehagen93's Avatar
    Same exact problem as the OP and Lurchy22 on my 1020. Did a hard reset after installing 10149. Just spinning up to a quarter of the way then a sad face. And the recovery tool does not detect my phone. Do I just have a $300 paper weight now? Should I take it to a Microsoft store to see if they will help? Never had these problems when I tried iPhone betas!
    06-30-2015 07:34 PM
  8. ncbartschi's Avatar
    For those of you having issues with the spinning gears loop after a hard reset, check out these posts from other users and how they solved it:

    http://forums.windowscentral.com/win...one-crazy.html
    http://forums.windowscentral.com/win...eset-loop.html

    To quickly sum it up:

    This might be related to something I experienced yesterday where a hard reset resulted in continuous looping spinning gear with a frowny face on my HTC One M8. Others have also posted something similar when performing a hard reset, so it seems to be an issue some of us are experiencing.

    Just like you, WPRT wouldn't detect my phone. I had to let the phone reset several times while accessing the bootloader page (It's volume up + down at the HTC screen, not sure what it is for Nokia) before I was able to manually detect it using the tool. Might want to try to give it a go over multiple resets before you catch it at the right time. Make sure you click "I can't detect my phone" over multiple stages.
    Be patient and keep trying, eventually WPRT should detect your phone (manually), it just may require multiple reboots.
    06-30-2015 08:58 PM
  9. Fausto Cesare's Avatar
    I have the same issue, but none of the solutions seems to work. The WPRT doesn't even recognize my phone. I even tried the NSU for Retail, but then, the software package fails to download, claiming that the software package isn't available for my phone.
    Last edited by Fausto Cesare; 09-28-2015 at 12:23 PM.
    09-28-2015 12:11 PM

Similar Threads

  1. Why should i switch from android to win phones
    By Powerasp in forum Ask a Question
    Replies: 20
    Last Post: 07-03-2015, 04:15 AM
  2. Text Message with AT&T on 10149
    By GhostITMG in forum Windows 10 Mobile Insider Preview
    Replies: 4
    Last Post: 06-30-2015, 02:35 PM
  3. Replies: 0
    Last Post: 06-30-2015, 01:23 PM
  4. Early hands on with We Happy Few, the next game from the makers of Contrast
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-30-2015, 01:11 PM
LINK TO POST COPIED TO CLIPBOARD