Cannot see PIN keypad after upgrade

MilanMilan

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Feb 4, 2014
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Hi,

my Lumia 925 just have been upgraded from Windows Phone 8.1 to Windows 10 Mobile. However, I cannot enter PIN, because I cannot see keyboard. I tried to go to settings but it is the same, it don't show keyboard. What can I do?

Thank you!
 

Pete

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Nov 12, 2012
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If the slide up doesn't work, slide down from the top (to open notification centre) and then tap on one of the quick actions. Doing this will allow you to enter your pin.

This is a known issue.
 

Pete

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Nov 12, 2012
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Sometimes swipe up, sometimes tapping the power button, sometimes swiping down, sometimes you have to try it more than once.

If absolutely nothing works, then resetting back to WP8.1 and re-upgrading is the only answer.
 

MilanMilan

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Feb 4, 2014
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I tried everything, and doesn't work. I just see the place for the keyboard in lower half of the screen, but there is not keyboard. Can I move my sim to another phone to disable it ?
 
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