1. Nogitsune Micah's Avatar
    So I had windows 10 tech preview running and decided to a factory reset. That screwed something up because now it has been stuck on spinning gears. It shows the Progress bar loading and then it fully completes before giving me a sad face. And then restarts the phone to continue the process over again.

    1. How to fix this? Could I use the Lumia recovery tool? I am without my surface so I haven't been able to try

    2. Is there anyway to fix this without having recovery access.

    . I actually planned to return this phone back to walmart tomorrow lol. If I tell them the phone was freezing and restarting , I wonderWill they let me return it. Ha

    3. If I do return it, would all my stiff be out of it presently? I did the factory reset and it said goodbye and is stuck on the gears. So is my data out now?

    (yes I am well aware it being a tech preview. I've never had this issue before with windows 10....this happened once on my 920 but it fixed itself somehow)
    08-02-2015 08:49 PM
  2. th34monk3ys's Avatar
    I had this today as well, I just downloaded recovery tool, back to 8.1 using down and power buttons
    Nogitsune Micah likes this.
    08-02-2015 08:58 PM
  3. Nogitsune Micah's Avatar
    I had this today as well, I just downloaded recovery tool, back to 8.1 using down and power buttons
    So I will definitely need to use my computer then. Dang it.
    08-02-2015 09:09 PM
  4. th34monk3ys's Avatar
    Afraid so, typing on 8.1 now, I decided to restore mine due to win 10 store not loading
    08-02-2015 10:11 PM
  5. Nogitsune Micah's Avatar
    Afraid so, typing on 8.1 now, I decided to restore mine due to win 10 store not loading
    If I decide to try and return it with it still bricked, do you think my data and stuff is out of it now. I assume when they go to try and fix it they will then do the same type of recovery which should reset it
    08-02-2015 10:18 PM
  6. Nogitsune Micah's Avatar
    I just returned it
    08-03-2015 02:58 PM
  7. Anthonique Ferguson's Avatar
    I have the exact same problem, and it still isnt fixed. Help please!
    08-05-2015 11:01 AM
  8. th34monk3ys's Avatar
    I advised you guys how to fix your phone .... Just use the recovery tool....
    Deanig_12 likes this.
    08-06-2015 03:55 AM
  9. Arievl's Avatar
    And if you are really stuck and the recovery tool doesn't work anymore, take a look at this: Tutorial - Flash an Lumia device | Windows Phone 8 Development and Hacking | XDA Forums
    08-06-2015 04:49 PM

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