1. Carl Anderson's Avatar
    I am guessing I know what the solution is (factory reset), but I want to check before I make a go of it..

    I have been running Windows 10 Mobile Build 10166 on my Lumia 640 (T-Mobile, RM-1073) for almost a month now. It has been my daily driver, and for the most part has been working great.

    Yesterday, I wanted to check some apps and the Store wouldn't open. There is no error displayed. Just splashed the blue screen and then goes back to where I was.

    I have tried on cellular, airport wifi, and now home wi-fi. Nothing.

    Is there a way around this, or do I start a factory reset.

    Guessing I will be doing a factory reset here in a bit.
    Carl
    08-03-2015 03:57 PM
  2. ven07's Avatar
    Did you try soft resetting already?
    Carl Anderson likes this.
    08-03-2015 03:59 PM
  3. Carl Anderson's Avatar
    Did you try soft resetting already?
    I know I did yesterday at the airport.

    I will try again, this time at home.
    ven07 likes this.
    08-03-2015 04:09 PM
  4. ven07's Avatar
    I know I did yesterday at the airport.

    I will try again, this time at home.
    Keep us updated :)
    Carl Anderson likes this.
    08-03-2015 05:24 PM
  5. Carl Anderson's Avatar
    Didn't work.. Guessing it may be time.

    Such is life with preview software.
    ven07 likes this.
    08-03-2015 06:45 PM
  6. ven07's Avatar
    Hope the hard reset works
    Carl Anderson likes this.
    08-03-2015 08:25 PM
  7. Carl Anderson's Avatar
    Hope the hard reset works
    It didn't. Started the hard reset at 930 last night, and was still going at 5:30 this morning. Just finished the WPRT, and now going back to 10166.

    edit -> and now that I've had to do all this to get back to 10166, the odds have increased that MS will release a new build later today or tomorrow.
    ven07 and pmhgeneral like this.
    08-04-2015 10:17 AM
  8. ven07's Avatar
    and now that I've had to do all this to get back to 10166, the odds have increased that MS will release a new build later today or tomorrow
    If they do I'll kiss you (not happening lol), but yea hope they give us a new build soon, because I'm seeing too many threads about it... Are you already on 10166? any improvements?
    Carl Anderson likes this.
    08-04-2015 05:21 PM
  9. Carl Anderson's Avatar
    If they do I'll kiss you (not happening lol), but yea hope they give us a new build soon, because I'm seeing too many threads about it... Are you already on 10166? any improvements?
    Yeah, I am back on 10166 and everything is fine. The screen did freeze after a call, but I remembered that I hadn't yet done the Factory Reset after the install, so I did the Factory reset (no restore) and it seems to be fine. Loading apps time permitting. Hard to be full geek when I have to work at some point during the day. :)
    ven07 likes this.
    08-04-2015 05:53 PM
  10. pmhgeneral's Avatar
    Had the same thing yesterday myself, I didn't do anything about 2 hours later worked fine, also happened once today but can back ok.
    ven07 likes this.
    08-04-2015 06:18 PM
  11. mgerbasio's Avatar
    Mine isn't working either. I tried pulling the battery, soft reset, waiting for a couple of days, wifi only, cellular only.

    I tap the store icon, it opens to a blue screen showing only the icon, a couple of seconds the icon disappears leaving just a blank blue screen. Then the app just closes.

    I'm not going to do another hard reset, I'm going to wait for the next update which will hopefully appear next week.
    ven07 likes this.
    08-08-2015 12:26 PM

Similar Threads

  1. Why won't the settings app open after my Windows 10 download?
    By Windows Central Question in forum Ask a Question
    Replies: 8
    Last Post: 08-29-2015, 09:41 AM
  2. Windows store not opening in my windows 10 insider preview build 10240
    By Himanshu Teli in forum Windows 10 Insider Preview
    Replies: 8
    Last Post: 08-08-2015, 08:28 AM
  3. Lost all Windows Apps including Store
    By pmich in forum Windows 10
    Replies: 3
    Last Post: 08-07-2015, 03:24 PM
  4. Windows 10 Store
    By BataBole in forum Windows 10
    Replies: 1
    Last Post: 08-04-2015, 07:18 PM
  5. Windows Update and Store don't work
    By Johnny Biguds in forum Windows 10
    Replies: 0
    Last Post: 08-03-2015, 12:43 PM
LINK TO POST COPIED TO CLIPBOARD