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  1. Derick Garcia's Avatar
    on my lumia 925 i was going to update to the windows 10, and when it was ready to install, it restart and the gears begin to spin, however it restart but in the gears the gauge doesn't fill, then no more than 5 or 7 seconds and it restart again the lumia has been stucking in this eternal loop of AT&T LOGO FOLLOWING THE GEARS.

    i can prove that i have done everything in the correct way:
    1. i have my account in hte windows insider program.
    2. i have the app of windows insider.
    3. i have leave it download all the night.
    4. the smartphone has the full charge.
    5. and for credibility: i'm a student of software development.

    the big trouble is for the lumia software recovery tool and nokia care suite, with the lumia recovery, i open it in: MY PHONE DOES NOT START OR RESPOND and the software can't recover my phone because i have done a hard reset, flash mode and i still don't know all the combination bottoms to put an end to the loop while it is connected to the pc, while it is without connect it just turn off, it is the same for nokia care.

    please someone help this is my only, i know that this is a risk but in the end i was hoping just common errors but THIS!!!.

    PS: i live in Panam there is not a microsoft store, there is not a windows phone expert.
    08-04-2015 10:38 AM
  2. Zachary Boddy's Avatar
    You could just let your phone die. If it's stuck in that loop if you unplug it it'll probably die within a day. Plug it into your computer and continuously refresh the Windows Phone Recovery Tool to find your phone as it boots back up.
    If you're using the Software Recovery Tool I suggest going to the Windows Phone Recovery Tool as I'm pretty sure it was built with the Windows Insider Preview program in mind.
    08-04-2015 10:46 AM
  3. Blacklizted's Avatar
    I had the same issue but with the ;-( at the end. If you're using the recovery tool, plug and unplug, wait for a while, if it doesn't show the square with two arrows (like refresh but square), do the volume down+power hold.

    Also, if you're using windows 10, it might not work. I installed Windows 8 in a virtual machine and it detected my phone.
    08-04-2015 11:12 AM
  4. Derick Garcia's Avatar
    it does not find the phone, it keep poping the blue screen trying to find the phone while the phone is restarting.
    but if the phone die is it not better?
    because if the phone die in a day, i think that i can revive it with the tools.

    (with the recovery tools i have doing this since the 9:00 AM and there is no reaction to the connections.)
    can the cell die in a day and after a day the device will not do that eternal loop?
    and so I can install with the tools, the OS of the phone from scratch.
    08-04-2015 11:34 AM
  5. Derick Garcia's Avatar
    no, i have been doing it since 9:00 AM and doesn't work
    08-04-2015 11:36 AM
  6. Derick Garcia's Avatar
    Zachary Boddy, the smartphone will really die completely after one day?
    08-04-2015 11:39 AM
  7. Zachary Boddy's Avatar
    Your phone doesn't have an amazing battery life as it is. It's respectable, but not great. With the screen running all the time and conducting updates which are processor heavy tasks, your battery will most likely die within 24 hours of being away from the cord if not faster.
    08-04-2015 12:24 PM
  8. Derick Garcia's Avatar
    after the batery die, what do i do?
    plug in the computer, open the software recovery and do the hard reset, can this work while it's without charge?
    08-04-2015 12:44 PM
  9. Zachary Boddy's Avatar
    You'll have to wait for the phone to boot back up again. The point of having it die is to see if we can stop that endless loop. You'll still need to rollback to 8.1 but maybe this will make it easier.
    08-04-2015 01:22 PM
  10. Derick Garcia's Avatar
    i will wait until th battery die and later i will connect the phone trying to bring it back to 8.1.

    what if this endless loop does not stop?
    08-04-2015 01:40 PM
  11. Zachary Boddy's Avatar
    If the endless loop does not stop, you will have to continue trying to connect your phone with the Recovery Tool. Have you done a hard reset?
    08-04-2015 04:30 PM
  12. Derick Garcia's Avatar
    i have not done the hard reset because there is a lot of blog, webs that write differents combination and because it keeps in the loop.
    i can only give a soft reset and flash mode (the flash and the gear).
    Last edited by Derick Garcia; 08-04-2015 at 05:40 PM.
    08-04-2015 04:55 PM
  13. Zachary Boddy's Avatar
    If you decide to do a hard reset then the way to do it on the Lumia 925 is to hold down the Volume Down, Power and Camera button at the same time until you feel the phone vibrate. Once the phone vibrates release the power button but CONTINUE to hold down the volume down and camera button for another five seconds.
    08-04-2015 06:09 PM
  14. Derick Garcia's Avatar
    The hard reset didn't work, just the soft reset and the flash mode, are you sure that the hard reset work with that keys??. The battery of the phone already die, the loop keeps and I'm pressing the buttons trying to connect to the PC
    08-05-2015 07:07 AM
  15. Zachary Boddy's Avatar
    Those are the keys to hard reset your phone. Nokia is notorious for it.
    You are going to have to keep trying. There's a tiny windows where the computer recognizes your phone and you have to find it.
    08-05-2015 10:30 AM
  16. Derick Garcia's Avatar
    i got this, changing the usb cable and the usb port, finally the pc find something BUT the phone just install QUALCOMM MSM DEVICE so investigate and the trouble more big than expected, i have found a web page that have the steps to recover this dead phone, is in spanish but the real problem is this will work because there are a lot of trouble for recover a real DEAD PHONE.
    08-05-2015 12:25 PM
  17. Derick Garcia's Avatar
    stil i need some who has the same problem, i have found 1 or 2 people. but no one has an answer.
    08-05-2015 12:28 PM
  18. Derick Garcia's Avatar
    this is the steps for recover a phone but in spanish. i have never hear about the NOKIA EMERGENCY CONNECTIVITY BUT HERE IS THE WAY TO REVIVE A DEAD PHONE.

    Os mostramos como revivir tu Lumia despus de un brickeo por Windows Phone Recovery Tool
    08-05-2015 12:34 PM
  19. Zachary Boddy's Avatar
    It's far more difficult than people make it out to be to truly brick a device. However, I agree you have big problems.
    08-05-2015 12:34 PM
  20. Deanig_12's Avatar
    this is the steps for recover a phone but in spanish. i have never hear about the NOKIA EMERGENCY CONNECTIVITY BUT HERE IS THE WAY TO REVIVE A DEAD PHONE.

    Os mostramos como revivir tu Lumia despus de un brickeo por Windows Phone Recovery Tool
    try this see if it works hope it helps let me know how you get on:

    FAQ - How can I recover/reset/restore my phone software? - Microsoft - UK
    08-05-2015 12:53 PM
  21. Derick Garcia's Avatar
    sorry Deanig_12 but this problem is more complex to follow the FAQS.

    thanks
    08-05-2015 02:47 PM
  22. Derick Garcia's Avatar
    thanks for all Zachary Boddy, i found the way to revive the phone but in microsoft community is again in spanish but if you translate rigth there is the answer for this big trouble.
    http://answers.microsoft.com/es-es/m...b-7c4142d50494
    08-06-2015 12:14 PM
  23. khador's Avatar
    I had a similar issue and it was because I was using the old Lumia Recovery Tool and not the newer Windows Phone Recovery Tool. Make sure you are using the latest recovery tool from here: FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    08-06-2015 03:20 PM
  24. Arievl's Avatar
    Check this out if it really is dead and all you can get into is the flash mode (lightning bolt and gear): Tutorial - Flash an Lumia device | Windows Phone 8 Development and Hacking | XDA Forums
    Deanig_12 likes this.
    08-06-2015 04:51 PM
  25. vsmh96's Avatar
    Tried a different cable and a different computer?
    08-07-2015 03:38 AM
28 12

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