1. JC Mendiola's Avatar
    Hi guys,

    Can anyone tell me what happened here?
    I just wanted to update my phone to Windows Mobile 10 and right after the Cogwheels of Death, I get this :-( sad face...

    And I kept my phone plugged in all throughout the update and the Cogwheels of Death come up again, but after a while the phone shuts itself again and turns on again due to the fact that my phone's plugged in the charger...

    What am I to do? :(

    Should I use the recovery tools to return back to WP 8.1 or is there no hope for me to get WM10?

    I hope someone replies :\

    Thaaanks!
    08-22-2015 07:05 AM
  2. FAHMI BASSEM's Avatar
    There's a hope always, roll back to 8.1, don't restore your backup, install insider app, and give it another shot!
    08-22-2015 07:20 AM
  3. JC Mendiola's Avatar
    There's a hope always, roll back to 8.1, don't restore your backup, install insider app, and give it another shot!
    Hi! Thanks for the reply.
    Yeah, I currently installed the Windows Phone Recovery Tool... but it can't seem to recognize my phone... even though I'm pressing the POWER BUTTON and DOWN VOLUME at the same time.... :(
    08-22-2015 07:35 AM
  4. JC Mendiola's Avatar
    There's a hope always, roll back to 8.1, don't restore your backup, install insider app, and give it another shot!
    Heyyy, I finally got it to work, but may I ask why I should not restore my backup? :)
    08-22-2015 08:37 AM
  5. michael nabil's Avatar
    Heyyy, I finally got it to work, but may I ask why I should not restore my backup? :)

    To avoid any bugs related to migrating data
    08-22-2015 11:50 AM
  6. RAMacLennan's Avatar
    I have this too, brand new Lumia 435, reset with Recovery Tool, same result, tried setting my location to UK and US, set to Fast and Slow lanes, did factory reset before and after installing Insider app....same result.

    Any suggestions?

    Andrew MacLennan
    08-31-2015 07:03 AM
  7. Ma Rio's Avatar
    If you get the sad face, it indicates there was a critical error during the installation. Not a big problem though, just connect your phone to the PC, download Windows Phone Recovery Tool, click the 'My device isn't recognized' and follow the on-screen instructions. You'll be on 8.1 in no time. And then you can chose to try with Win10 again, or just stay on 8.1.
    08-31-2015 09:31 AM
  8. Reynaldo Navedo's Avatar
    Hey! May I know how did you get it to work. Trying Recovery Tool in a Lumia 635.
    09-21-2015 09:10 PM
  9. JC Mendiola's Avatar
    Hey! May I know how did you get it to work. Trying Recovery Tool in a Lumia 635.
    Hi Reynaldo, I successfully returned to 8.1 by using the recovery tool, just connect your phone to your pc and just follow the commands.
    09-25-2015 02:05 AM

Similar Threads

  1. Replies: 2
    Last Post: 08-31-2015, 03:05 PM
  2. Replies: 3
    Last Post: 08-22-2015, 08:10 AM
  3. How do I change the Edge homepage in the Control Panel?
    By Windows Central Question in forum Edge
    Replies: 1
    Last Post: 08-22-2015, 07:21 AM
  4. Questions after Restore
    By fabiftw in forum Windows Phone 8.1
    Replies: 0
    Last Post: 08-22-2015, 06:37 AM
  5. How do I delete the Windows camera app in Windows 10?
    By Windows Central Question in forum Windows 10
    Replies: 1
    Last Post: 08-22-2015, 05:29 AM
LINK TO POST COPIED TO CLIPBOARD