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  1. bradm77's Avatar
    My update for 6Tag is stuck about 1/3 of the way through, it wont even start the download of the update for Microsoft photos. Here is what I have tried:

    Turned off developer mode, rebooted.
    turned off developer mode, uninstalled casper, rebooted
    did a soft reset as well. it's been stuck like this for the last few days

    any ideas?
    08-31-2015 07:27 AM
  2. jomarr's Avatar
    Having the same problem as well

    Posted via the Windows Central App for Android
    08-31-2015 08:32 AM
  3. Lelouche Lamperouge's Avatar
    Tried uninstalling and reinstalling?
    08-31-2015 08:41 AM
  4. ibbyj's Avatar
    Seems to be a problem for me too, unless I sit and watch it download (very slowly). Just cant leave the app or let phone sleep.
    08-31-2015 01:33 PM
  5. nCogNeato's Avatar
    I read elsewhere it may be caused by side-loaded Android universal apps (e.g. Word Preview, Excel Preview, etc.). Uninstall any apps that may be Android-compatible.
    09-02-2015 10:50 AM
  6. bradm77's Avatar
    Seems to be resolved now that Casper is gone...........
    09-02-2015 12:21 PM
  7. Ma Rio's Avatar
    What is casper?
    09-02-2015 07:35 PM
  8. jomarr's Avatar
    But my MS Word and Excel were downloaded directly from the Store?

    Posted via the Windows Central App for Android
    09-04-2015 01:16 PM
  9. nCogNeato's Avatar
    But my MS Word and Excel were downloaded directly from the Store?

    Posted via the Windows Central App for Android
    I'm not currently using the W10M preview, so I'm just relaying what I've read elsewhere.

    But it's still worth a try. Just uninstall any app that may be Android-compatible, starting with MS Word, Excel, etc. If updates start working, then you have your answer.

    If nothing works, you'll at least have updated apps when you reinstall them. ;)
    09-04-2015 10:53 PM
  10. abduz's Avatar
    Hi everyone,

    I have the latest build installed on my 930, ever since I installed it, there was two apps that would never update..Tetris Blitz and Straw.

    I tried rebooting and uninstalling them so I can reinstall but it doesn't allow me to, so I also tried uninstalling from storage app and they weren't listed there.

    Today, two more apps started following this trend, Uber and Metrotube.

    When they fail to update it says 'error, see details'

    Which tells me:

    • Try that again
      Something went wrong.
      The error code is 0x80073CF9, incase you need it


    Any help with this would be greatly appreciated
    Bad Randy 217 likes this.
    09-21-2015 07:25 AM
  11. Teo Bartulovic's Avatar
    I have 7 apps on that list on 930 and 5 on 925 and there is nothing we can do, expect hard reset which I did on both devices couple of days ago and I'm not going to do it again until the next update...
    09-21-2015 07:33 AM
  12. Maurizio Troso's Avatar
    I resolved uninstalled all the apps and re.installed once directly by searching in the Store
    09-21-2015 12:54 PM
  13. peteco0403's Avatar
    Same here, cannot update apps, and not even install new ones. Really frustrating. lumia 930.

    wp_ss_20150921_0002.jpg
    Attached Thumbnails wp_ss_20150921_0001.jpg  
    09-21-2015 01:14 PM
  14. abduz's Avatar
    I resolved uninstalled all the apps and re.installed once directly by searching in the Store
    How did you manage to uninstall? I am unable to uninstall from app screen nor from the storage app, which makes it impossible to reinstall from the store.
    09-21-2015 02:06 PM
  15. Narr's Avatar
    I'm also getting the 803F7000 error when it tries to download from the store. Uber was one app so I uninstalled it and then tried to reinstall but without success.
    09-21-2015 03:30 PM
  16. Teo Bartulovic's Avatar
    Same here, cannot update apps, and not even install new ones. Really frustrating. lumia 930.
    You have lot of important apps on that list and you should think about hard reset...
    09-22-2015 01:01 AM
  17. Ivan05il's Avatar
    I had this a few times, but so far I was able to resolve the problem by turning the phone off and on.
    09-22-2015 05:20 AM
  18. Narr's Avatar
    I needed to perform a hard reset in the end :( Fixed the issue but there's no guarantee it won't happen again.
    09-23-2015 12:41 PM
  19. keathkeath's Avatar
    Mine was not fixed. Error 803f7000 still persists. So persisting that I have memorized the code already.
    11-16-2015 01:03 PM
  20. Maurizio Troso's Avatar
    Mine was not fixed. Error 803f7000 still persists. So persisting that I have memorized the code already.
    Try updating one by one, it's a server iussue
    11-17-2015 04:35 AM
  21. keathkeath's Avatar
    Try updating one by one, it's a server iussue
    Tried. But I was still not able to update anything.
    11-17-2015 02:02 PM

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