1. brentman's Avatar
    I recently noticed that the store on my Lumia 925 running Windows 10 Mobile 10.0.10512.1000 won't actually download anything. I can check for updates and it lists a few things, namely the store and Microsoft Photos but each install seems to hang after it gets started. It will say "Starting download and then just flip to an empty progress bar.

    Here are some things I've tried to get the store to start working again:
    - restarting the phone
    - doing a soft reset
    - changing the date and time of my device to something, testing the store, changing the date/time back to automatic setting, tested store again
    - turning off my wifi and trying to download over LTE
    - turning off automatic app updates and manually searching

    I'm out of ideas at this point and I'd like to avoid doing a hard reset if I can. Any other suggestions on things I can try?
    09-02-2015 02:25 PM
  2. Kaushik Banerjee's Avatar
    Hey I think it can be a authentication issue ,
    Things you can try
    1) changing all settings to some other region language speech and try updating the system apps if it works...then revert back
    2) signout of your Microsoft account and sign in again.
    let us know if that worked
  3. ven07's Avatar
    Did you do a hard reset after updating?
    09-02-2015 02:32 PM
  4. brentman's Avatar
    I did do a hard reset after updating from the last w10m insider build. The store had been working since I installed the lastest preview (the day it came out) until a few days ago. I'm wondering if there is some download cache or something that might need to be cleared to get things working again.
    09-02-2015 02:46 PM
  5. Kaushik Banerjee's Avatar
    Hey I think it can be a authentication issue ,
    Things you can try
    1) changing all settings to some other region language speech and try updating the system apps if it works...then revert back
    2) signout of your Microsoft account and sign in again.
    let us know if that worked
    09-02-2015 03:02 PM
  6. brentman's Avatar
    It looks like changing the region did let me download an update so I switched my region back and it seems like all downloads are working again. Thanks for the suggestions!
    ven07 likes this.
    09-02-2015 03:47 PM
  7. Captain_Eric's Avatar
    Worked for me. Thanks.
    09-06-2015 03:29 PM
  8. grumble69's Avatar
    I had a similar issue. But instead of not updating, it just wasn't downloading any new apps (Lumia 635). It would look like it was going to download, but then it would just take me back to the windows store main menu. The store had been working just fine for about 8 weeks. This was fairly recent. Anyway, I changed my region to Canada and then back to US and things are working again. Thx!!
    09-10-2015 10:08 AM

Similar Threads

  1. Instagram Beta just updated
    By alb3530 in forum Windows 10 Mobile
    Replies: 2
    Last Post: 09-02-2015, 03:30 PM
  2. Why can't I update my Lumia 535?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-02-2015, 03:29 PM
  3. cant update my lumia 535
    By Moez sidhom in forum Update 2 for Windows Phone 8.1 (GDR2)
    Replies: 1
    Last Post: 09-02-2015, 03:11 PM
  4. Why did the update blow up WIN 10?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-02-2015, 03:09 PM
  5. Pc settings not opening
    By WPCentral Question in forum Ask a Question
    Replies: 1
    Last Post: 09-02-2015, 12:14 PM
LINK TO POST COPIED TO CLIPBOARD