1. Bigfireq's Avatar
    Hi all, I'm a Windows Insider, and have been playing with Windows 10 on an extra 640 I have. I decided to try it out on my 1520.3, so I ran Insider, told it to get fast ring builds, and started downloading. Unfortunately, it used my SD card, and then when it tried to install, decided there was a problem, so I was stuck. Removing the SD card didn't help, as it insisted it couldn't move forward without the SD card. So I did a hard reset, downloaded Insider, and started again.

    The problem is that when I run Insider, and go to Get Preview Builds, it gives me a server error: "A connection error prevented us from downloading programs for you. Please check the date/time of your device and its network connection and try again."

    My date/time is automatically set, and I confirmed it's correct. My region and language is US English. I only have the US keyboard installed. I've tried doing a hard reset, I've tried using wifi, I've tried using cellular, I've tried everything I know to try. I've seen other people report the problem, but I've never seen a solution.

    Meanwhile, Insider runs great on my 640. I'm astonished that it worked fine the first time I tried it on my 1520.3, and now it won't.

    Any ideas?
    09-15-2015 11:59 AM
  2. ennzzo's Avatar
    I'm having the same issue. I have the latest build on my HTC M8 working great, but my 1520 will only download. Once it starts the install, it gives me the same error message.
    09-15-2015 09:04 PM
  3. Bigfireq's Avatar
    I finally found a fix last night. Instead of doing a reset from the phone, I used the Windows Phone Recovery Tool to redeploy 8.1 to the phone. Once I did that, I had no problems with the Windows Insider program or updating to 10.
    09-16-2015 02:08 PM

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