1. Windows Central Question's Avatar
    My Microsoft band is not pairing with my phone, it is an HTC one M8 (T-Mobile variant) running the latest version of the Fast ring preview. The divices pair, and then error out after they start communicating after they register the PIN
    10-15-2015 03:09 PM
  2. Mike Santagata's Avatar
    I have the same phone, tmobile as well, and same build. Im pretty sure the band isn't yet compatible with windows 10.
    10-15-2015 03:21 PM
  3. Marc Archambault1's Avatar
    Works fine with my 640 unlocked go phone . No issue pairing the band, witg the exception of the missing starbucks tile?!? Maybe this only works with my iphone? I am canada not sure if that makes any difference
    10-17-2015 03:49 PM
  4. Derausgewanderte's Avatar
    I assume you did this already.. Unregister the band in MS Health, remove MS Health. Go to BT devices and delete the Band entry. Reset the Band and follow instructions (you have to pair it and download/reinstall MS Health and register the Band). I had this happen before and I think there was a BT registration conflict or something like that and it fixed it.

    The Band is working fine here with build 10549 on my L640XL.

    cheers
    10-17-2015 07:03 PM
  5. teemulehtinen's Avatar
    The only thing it doesn't seem to do right is to sync custom workouts in 10459 at least with my 1020. The previous build did succeed in it first and then it did not.. I namely tried unregistering the band once. In 10459 official workouts sync.
    10-18-2015 03:32 AM
  6. DeathMoJo's Avatar
    Ran into the same issue with my HTC One M8 (Verizon) edition. Bluetooth will not stay connected to it for more than a couple seconds. Will not allow me to register band with app after resetting and uninstalling app and starting over.
    10-19-2015 12:09 AM
  7. DeathMoJo's Avatar
    Figured it out. Need to pair the band to the phone first without the health application installed. Install the application and it will ask for permission to access the device, choose yes. After that go to add a band option and it connected right away and started syncing and updating!

    Again, I am on the Verizon version of the HTC One M8.
    Derausgewanderte likes this.
    10-19-2015 12:18 AM
  8. Derausgewanderte's Avatar
    Figured it out. Need to pair the band to the phone first without the health application installed. Install the application and it will ask for permission to access the device, choose yes. After that go to add a band option and it connected right away and started syncing and updating!

    Again, I am on the Verizon version of the HTC One M8.
    Those are the steps I posted above ...
    10-19-2015 04:05 PM
  9. DeathMoJo's Avatar
    Those are the steps I posted above ...
    Yes but i guess i didn't take this sentence, "Reset the Band and follow instructions (you have to pair it and download/reinstall MS Health and register the Band)" as it had to be followed exactly as written or it would mess up the pairing/install.
    10-19-2015 11:08 PM

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