The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
11-29-2015 11:13 PM
113 123 ...
tools
  1. chsoriano's Avatar
    Just curious if anyone has run into this issue...

    I just installed the 10572 build on my Lumia 1020, and after recovering to 8.1 and upgrading to Windows 10 build 10572 , my entire text message history was gone. I reset the device and restored from backup, and the only messages I got back were prior to November 13, 2014.

    I just did a reset again and I'm not going to restore from backup but I'm worried I just lost a lot of text message history. Anyone ever experience this and have any suggestions?

    Edit: Just to add, this isn't the first preview build I've installed - had 10549 installed and almost all of the builds before... seems odd that the past 11 months of messages are gone...
    jobinthomas likes this.
    10-20-2015 10:57 PM
  2. Joe920's Avatar
    Either give it time (takes a while to restore) or turn on backup from within the app, which also turns on restore. It's kind of confusing. Installing 10572 right now so I can't check the exact settings.

    Sent from my SD4930UR using Tapatalk
    10-20-2015 10:59 PM
  3. WavingReds's Avatar
    It'll slowly crawingly restore, if you text someone it will start restoring all the messages you have with them.
    Laura Knotek likes this.
    10-20-2015 11:22 PM
  4. ncbartschi's Avatar
    Same problem here. It's been several hours since I updated to build 10572 and have yet to see my backed up text messages. Even after opening a new text with someone, previous text history is not there.

    Obviously a problem with this build. Texts were restored when I was briefly on 8.1.
    10-20-2015 11:27 PM
  5. crav4speed's Avatar
    Yes... Same thing with me! Lost text message sync since November 2014 and that kind of sucks because I had important text messages the last few days.

    hopefully they are just slow to sync and will be available after a few hours.
    10-21-2015 01:17 AM
  6. Chintan Gohel's Avatar
    Give it time, or alternatively go to message settings and choose backup for any time.
    10-21-2015 01:38 AM
  7. NXTwoThou's Avatar
    I've got March 2014 to June 2014 text messages and text messages received after the update. Skype messages from 10/14 forward. Last night I set it to just restore last months worth hoping it would at least get those, but it didn't get anything when I checked this morning. This morning I tried setting the screen time out to be never, setting it for last year, restarting, opening up messenger. None of the contacts it's showing has had any additional messages filled in during the last 3 hours it's been like this. The phone(920) is insanely hot though. I'm assuming that the new Messenger is just borked again. It was fine the first two days when they updated it, then last Tuesday morning it started draining battery like crazy, which fixed itself Sunday, which has now been put back into worse condition as of last night(fast battery drain, but now spotty message history). Hope it gets resolved quickly.
    10-21-2015 07:23 AM
  8. Allen Rhodes's Avatar
    Same here. Sat overnight, texts up to march 2013 only tho
    10-21-2015 07:31 AM
  9. crav4speed's Avatar
    I don't think it's the messaging app because I downloaded the older skype messaging beta app and that is not syncing either. It must be something with the phone's internal messaging "database" that is not syncing with Microsoft or not allowing the apps to read the messages.

    Edit: New messages come in fine but older ones are not syncing. Must be a sync issue. I think PC texting broke something.
    Last edited by crav4speed; 10-21-2015 at 09:21 AM.
    10-21-2015 08:59 AM
  10. ben_uk's Avatar
    Same here.

    Lost all my text history, never happen in any other preview builds.

    I've gone into settings and set to download messages to Any time.

    I'll see what happens over the next few hours but I don't hold much hope.
    10-21-2015 09:17 AM
  11. NXTwoThou's Avatar
    Another thing I noticed. In some cases, my skype message history and text message history are listed under separate contacts in the list, even if the contacts are linked.
    10-21-2015 09:28 AM
  12. chsoriano's Avatar
    Okay, yeah definitely something wrong with the build then which is what I was hoping... Seemed like an odd behavior.

    Anyone submit a feedback item yet?
    10-21-2015 09:36 AM
  13. jobinthomas's Avatar
    Have the same issue here. Seeing that a lot of people were affected by it I'm hopeful that they maybe able to fix it? I really hope so, I have years worth of messaging history that I don't want to lose :(
    10-21-2015 10:00 AM
  14. Rysse's Avatar
    Hey

    My message just start sync 7 hours after install, all from 07/14 lol
    10-21-2015 10:03 AM
  15. Karpito's Avatar
    It took me about 2 days to recover all my txt on 10549. I'm confident they'll come back on 10572. I have the impression that they sync while you're talking on the phone...???
    10-21-2015 10:07 AM
  16. jobinthomas's Avatar
    Oh wow. Maybe then. I just reset it one more time. In the process of installing it Hopefully it does recover.
    10-21-2015 10:09 AM
  17. ausidog's Avatar
    Having this problem too. I did notice a small, short spurt of syncing when I texted a friend. But, it didn't sync many messages and stopped shortly thereafter. Hasn't synced any more since then.

    I tried changing every option, setting, feature I could possibly thing of between messaging, cortana, skype, outlook, etc. Tried restarting, closing/opening apps, updating apps, restarting, etc. I've tried letting it idle and "catch up". Nothing has produced any effect so far. I guess I'll just wait.
    10-21-2015 10:33 AM
  18. ausidog's Avatar
    Update: I'm seeing my messaging history SLOWLY creeping back. As in, a day's worth of messaging (from over a year ago) is taking an hour to show up. Hmmm... this could take a while. But, at least I'm seeing something. I'd feel a lot better knowing that they haven't all been "deleted".
    Allen Rhodes likes this.
    10-21-2015 11:23 AM
  19. pandhersaab27's Avatar
    Same here, nothing showing up. Even though i have selected download from last month some messages from 2013 (from beginning of my backup) showed up and then again nothing after that.
    You don't to worry because all your old messages are saved in cloud just not syncing to phone in this build. And I'm not sure if texts of this build is backing up or not.

    Posted via the Windows Central App for Android
    10-21-2015 11:41 AM
  20. hprvez's Avatar
    Tried using contacts+message backup from microsoft? It creates a file and can be restored locally, data must be present on the phone in order to do the backup, so you should go back to 8.1 let them sync and use the app (it's a settings app)
    10-21-2015 11:45 AM
  21. pandhersaab27's Avatar
    Yes, I'm planning to use this method once next build comes out. So I'll carry over current messages.

    Posted via the Windows Central App for Android
    10-21-2015 11:50 AM
  22. ausidog's Avatar
    No I didn't try the contacts+message backup. I've never had any issues with microsoft's cloud-based message backup feature. I'm certainly not rolling back again to try that, now.
    10-21-2015 11:51 AM
  23. Jonnie LasVegas's Avatar
    I've got the same problem. No suggestions have worked for me. I guess they're gone. Not a huge problem, but a bit annoying.
    10-21-2015 05:49 PM
  24. Allen Rhodes's Avatar
    Update: I'm seeing my messaging history SLOWLY creeping back. As in, a day's worth of messaging (from over a year ago) is taking an hour to show up. Hmmm... this could take a while. But, at least I'm seeing something. I'd feel a lot better knowing that they haven't all been "deleted".
    I am getting a trickle too. At this rate it may take 3-4 days to get them back. Has anyone rolled back to 8.1, restored from backup, wait for all texts, then update to 10572?
    10-21-2015 06:47 PM
  25. snakebitten's Avatar
    I posted ad-nauseam about this in the last build. Couldn't understand why more folks weren't affected.
    AND, the slow syncing of 2+ years of texting coincided with the messaging app draining the battery on my 1520.

    It finally caught up. About 3 days. Battery returned to normal and 10549 settled in nicely.
    Loaded this new build on a 640, just to avoid messing up the sweet running 1520.
    Ironically, the messaging app synced much quicker, and without battery drama.

    Still, I'm loving the new functionality of the messaging app. Folding in Skype, and soon texting from desktop........
    These current snags are the price for what I believe is going to be a fantastic new messaging experience.
    10-21-2015 07:42 PM
113 123 ...

Similar Threads

  1. Windows 10 Texts On PC Messaging App
    By cyberfighter in forum Windows 10 Insider Preview
    Replies: 20
    Last Post: 11-08-2015, 10:47 PM
  2. Messages always displays 1
    By Javadevil in forum Windows 10 Mobile Insider Preview
    Replies: 1
    Last Post: 10-21-2015, 02:36 AM
  3. Windows 10 Texts On PC Messaging App
    By cyberfighter in forum Windows 10
    Replies: 1
    Last Post: 10-20-2015, 09:35 PM
  4. How can I fix error message 0x80072F30?
    By Windows Central Question in forum Windows 10
    Replies: 0
    Last Post: 10-20-2015, 03:16 AM
  5. Error message 0x800072F30 cannot connect to any wifi connections. why ???
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 10-20-2015, 03:11 AM
LINK TO POST COPIED TO CLIPBOARD