1. lowercontrol's Avatar
    I'm having a problem with setting up my visual voicemail.

    When I access the "Voicmail" app, it asks me to put in my password - however the phone number it lists is formatted incorrectly. For an example, lets say my number is 666-555-1234. The voicemail is putting in the "1+" in front of it, so within the app it indicates to put in my password for number (166) 655-51234.

    Is this just a preview build issue or is there a setting that's messing up my voicemail number? If I try to put in my password, I'm presented with an error:

    "Voicemail error - Data connection not available. Please retry when connection is restored, or call *86"

    I'm assuming since its listing the number incorrectly, that has something to do with it. I am a Verizon customer if that makes any difference.

    So, is anyone else experiencing this issue?
    10-21-2015 01:20 PM
  2. MikeSo's Avatar
    Announcing Windows 10 Mobile Insider Preview Build 10572 | Windows Experience Blog

    Known issues:
    Visual Voicemail sync is broken on some devices. You may need to call your voicemail directly within the Phone app > Settings > Change more settings for Phone > Call Voicemail.
    Might be related to that.
    10-21-2015 02:17 PM
  3. ClassicalMood's Avatar
    My unlocked Lumia 640 under T-Mobile carrier has problem with visual voicemail. It keeps syncing then show "Can't connect". I called T-Mobile and they could not fix it so I temporarily call in to check my voice mail.
    10-30-2015 07:50 PM
  4. rider2040's Avatar
    My unlocked Lumia 640 under T-Mobile carrier has problem with visual voicemail. It keeps syncing then show "Can't connect". I called T-Mobile and they could not fix it so I temporarily call in to check my voice mail.
    I had the same problem on ATT on build 10572. Now that I have updated to 10581, vvm is working correctly.
    10-30-2015 11:03 PM
  5. ClassicalMood's Avatar
    I try to update the phone but I could not get OS Build: 10581. Please guide me. I am currently OS 10572
    11-08-2015 08:28 PM

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