1. the pashmeister's Avatar
    I have a Lumia 1020 running Windows 10 preview 10536 and I'm trying to upgrade to 10572.
    I believe I have to recover my software to 8.1 before I can install the new OS. I try to connect my phone to my laptop (Windows 10), but my pc will not detect my phone. The phone charges through the USB lead, but my PC will still not detect my phone.
    I've tried all 3 USB sockets and 3 different leads to no avail.
    I have also tried a hard reset, but still my laptop will not detect my phone.
    My main concern is that I will need to revert to 8.1 in order to install the official version of Windows 10 when it becomes available for download.
    I hope I've given enough information.

    Please help

    Thank you
    10-22-2015 02:52 AM
  2. Mark Baker3's Avatar
    I have exactly the same issue and have found no solution either. Annoying isn't it.
    10-22-2015 03:49 AM
  3. arjan wolthuis's Avatar
    Bad Cable? And a stupid question: Isn't your phone locked? That's preventing your PC from accessing it
    10-22-2015 04:00 AM
  4. the pashmeister's Avatar
    As I said in my original question, I've tried 3 different USB leads. I unlock my phone when I connect it to the PC.
    10-22-2015 04:03 AM
  5. matt john2's Avatar
    I believe it's a problem with the 1020's sh*tty usb port cause the ports are garbage on 1020. I've been dealing with the same issue ever since with my 1020 and I got the problem from the first three months of owning it.
    10-22-2015 04:14 AM
  6. the pashmeister's Avatar
    I've just tried another lead with my work's computer and it seems to connect ok, but unfortunately the computer is running Windows XP (woohoo!), so I can't try the recovery tool until I plug into my Windows 10 laptop. Why is life so complicated with Microsoft?
    10-22-2015 09:19 AM
  7. arjan wolthuis's Avatar
    Can't You install recovery tool on that Windows XP machine?
    10-22-2015 02:02 PM
  8. Maurizio Troso's Avatar
    I've just tried another lead with my work's computer and it seems to connect ok, but unfortunately the computer is running Windows XP (woohoo!), so I can't try the recovery tool until I plug into my Windows 10 laptop. Why is life so complicated with Microsoft?
    Life is not complicated with Microsoft. Simply life goes on. I well know Xp is still on 20% on pc of the planet after decades from beginning, but something MUST be left back for creating something news. On the contrary, Win10 'ld be a total mess if it should be retroactive with 16/32 bit xp !!!
    10-23-2015 03:19 AM
  9. the pashmeister's Avatar
    I can't run the recovery tool on an XP computer. It only works on Windows 7 onwards. I tried another lead last night using my Windows 10 laptop and, after wiggling the phone's USB socket a bit, it worked. I think it must be a dodgy port as suggested earlier.
    I managed to get it back to 8.1 and then install the new Windows 10 preview, so all good - apart from the usual Windows Preview issues. Does anybody else have problems with app updates?
    My Twitter app refuses to install. I've tried a few soft resets, but it still fails. All the joys of Windows Preview builds I suppose.
    10-23-2015 04:44 AM

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