1. jonnymay's Avatar
    I apologize in advance if this has been discussed, I have searched the forums and can't find a reference to this issue.

    I am running Win 10 Mobile Build 10572 on Lumia 640 LTE. I can load custom ringtones and SMS tones (via USB cable, but not via native file explorer). However, even if I assign a custom SMS tone to a contact, if I receive an SMS from that contact the default SMS tone plays. I can change the default, and it will play whatever default SMS tone I've assigned, but it won't take the next step and play the SMS tone that's assigned to a specific contact.

    So:
    1) Can't load ringtones and SMS tones via native file explorer (i.e., download from OneDrive app and place in Ringtones folder on phone). Tones loaded this method will not show up in selector when choosing/assigning a ringtone.
    2) Can assign unique SMS tones to specific contacts, but phone will only play default SMS tone (whatever that is - it can be changed) and not the tone assigned to that contact.

    Anybody else having issues like this? Is this a known issue I just haven't found a thread on?

    Thanks,

    JMay
    10-30-2015 07:02 AM
  2. Dewg's Avatar
    Same boat for me - I just assumed they don't have custom notification tones yet. Custom ringtones work for contacts - just not SMS
    10-30-2015 08:14 PM
  3. Sedp23's Avatar
    They have to be named ringtones in the properties. The apps I've downloaded like melodia and zedge have notification sounds that I've been able to apply for sms sounds and notification sounds on apps
    jonnymay likes this.
    10-31-2015 07:03 AM
  4. tomcox76's Avatar
    I'm having the same problem with custom sms tones and ringtones not working after they are assigned to specific contacts on my phone. Does anyone know a work around or fix for this? I am using the new 10581 build on a Lumia 920
    10-31-2015 01:51 PM
  5. jonnymay's Avatar
    So one thing I discovered is that if you leave the default SMS tone as-is (not custom), then individual custom SMS tones that you assign to contacts *do* work. There seems to be a conflict when you change the global default SMS tone, and it overrides the custom contact tones. Hmmm...
    nailzer likes this.
    11-03-2015 07:13 AM
  6. white_Shadoww's Avatar
    So one thing I discovered is that if you leave the default SMS tone as-is (not custom), then individual custom SMS tones that you assign to contacts *do* work. There seems to be a conflict when you change the global default SMS tone, and it overrides the custom contact tones. Hmmm...
    Same is for WhatsApp. You need to set the notification tone as default, in notifications+actions settings.
    11-03-2015 07:38 AM
  7. tomcox76's Avatar
    Thanks for the help..
    jonnymay likes this.
    11-03-2015 08:44 AM
  8. Jason05's Avatar
    Hi there, anybody know if there is any new information about this? This was a problem in the pre-release versions, and was one of the main reasons I switched back to Win 8.1 Mobile. I downloaded Win 10 to see if the kinks were worked out, and lo and behold this one isn't :( So just to confirm it sounds like the only way to have custom message tones for contacts is to not change the global tone?

    Is there a way to edit the actual default tone to change it to the tone that I want? IE: saving the custom tone as a default.xxx file somewhere and replace the tone that comes with Win 10?
    04-28-2016 03:37 PM
  9. phsk's Avatar
    Same problem with custom sms tone. Still don't work in Redstone (10.0.14393.5) :-(
    08-05-2016 03:38 PM
  10. white_Shadoww's Avatar
    Same problem with custom sms tone. Still don't work in Redstone (10.0.14393.5) :-(
    It's so bad! Wish WhatsApp adds this feature!
    08-13-2016 06:18 AM
  11. Maurizio Troso's Avatar
    Copy and paste your favourite mp3 tone via plugged notebook / pc in the Ringtone phone folder, then browse tones via phone itself
    08-13-2016 11:29 AM
  12. white_Shadoww's Avatar
    Copy and paste your favourite mp3 tone via plugged notebook / pc in the Ringtone phone folder, then browse tones via phone itself
    It's not like that. If you want to set a different tone to a specific contact, you can't do it. You can only use the predefined tones in WhatsApp.
    08-13-2016 11:56 AM

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