11-27-2015 07:22 PM
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  1. Chelsea KTBFFH's Avatar
    I also had problems with the mic on my 930. I noticed no sound in videos while on W10 preview. Reverted back to 8.1 and the video sound came back. BUT Shazam wasnt working, and also, when I was on speaker during a call, the other person couldnt hear me. So I sent the phone out to be repaired and they changed one of the microphones. Now everything works fine, and I can record with sound in W10 (10586.11)
    So it should be hardware issue?
    11-25-2015 08:10 AM
  2. deepak12345's Avatar
    So it should be hardware issue?
    It is a hardware issue. Gave mine at care yesterday. When they tested mic 3&4 does not work in mine.
    11-25-2015 07:05 PM
  3. fjordstrom's Avatar
    Okay, I just rolled back to 8.1 after trying the latest Camera update on W10M.
    This is REALLY weird: Shazam, Whatsapp and voice recording don't work for me either on 8.1, but sound in Lumia Camera (both Dolby and non-Dolby) works and Cortana + Speech input DO work with me.

    Same thing in W10M: I can give commands to Cortana, but I can't record sound in any other app (Lumia Camera can't record video).
    11-26-2015 03:53 PM
  4. wizake's Avatar
    exactly my situation. send the phone for repairs, because the (one of the ) mics are broken.
    probably the camera in w 8.1 uses another microphone than the one in W10, and thats why it works
    11-27-2015 06:05 AM
  5. wizake's Avatar
    So it should be hardware issue?
    it was in my case.
    deepak12345 likes this.
    11-27-2015 06:06 AM
  6. fjordstrom's Avatar
    @Wizake: how long did it take for you to get your phone back?

    In the meantime, I'll wait and hope for Windows Camera to get Dolby support soon (it should/it will). Like said here and in the "L930 2nd mic conspiracy theory" topic, it's a shame Microsoft doesn't comment officially about this hardware problem.
    11-27-2015 10:58 AM
  7. deepak12345's Avatar
    Well I asked Lumia help on twitter they did comment that it is a hardware problem in some Lumia 930's and asked to go get it fixed by giving it to nearest care. To get back the phone they say 14-20 working days . I gave mine and currently my delivery date is 16 December.
    fjordstrom likes this.
    11-27-2015 07:22 PM
32 12

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