11-27-2015 07:22 PM
32 12
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  1. Chelsea KTBFFH's Avatar
    My mic only works when making phone calls. It can't be used by Cortana or any apps with sound recording (e.g WhatsApp, sound recorder). So I don't think it is a hardware issue, this problem occurs after upgrade to 10581. Soft reset didn't help...
    11-15-2015 12:00 AM
  2. oldpueblo's Avatar
    I have the same. I'm about to downgrade to 8.1 to see if it comes back, then I'm probably going to just sell it since the 950's are coming.
    11-15-2015 01:00 AM
  3. elindalyne's Avatar
    Back up your settings and try a hard reset.
    11-15-2015 10:04 AM
  4. deepak12345's Avatar
    My mic only works when making phone calls. It can't be used by Cortana or any apps with sound recording (e.g WhatsApp, sound recorder). So I don't think it is a hardware issue, this problem occurs after upgrade to 10581. Soft reset didn't help...
    Hmm Cortana does not work??? Did you have issue with second mic while on windows 8.1 like you were able to talk with speaker phone during calls ???
    11-15-2015 10:32 AM
  5. deepak12345's Avatar
    If it did have that problem please do reply here. Becaus mine has that issue and if Cortana too dsnt work on windows 10 I want to give mine for repair as mine is still under warranty
    11-15-2015 10:33 AM
  6. Rem97's Avatar
    I have this issue also, on my 925. I've had this issue since the last few build, a hard reset didn't help me. Initially I thought it might be a firmware issue, however, when I rolled back to 8.1 it still didn't work, so I'm not sure what's going on.
    11-15-2015 10:39 AM
  7. deepak12345's Avatar
    I have the same. I'm about to downgrade to 8.1 to see if it comes back, then I'm probably going to just sell it since the 950's are coming.
    Did you downgrade??? Just curious to know it it worked :) .
    11-17-2015 07:02 PM
  8. oldpueblo's Avatar
    Did you downgrade??? Just curious to know it it worked :) .
    Not yet, probably in a few hours. Had to prep a temporary phone.
    11-17-2015 07:52 PM
  9. oldpueblo's Avatar
    So, great news for me at least. Both mics on the back of the phone appear to work just fine with video now in 8.1. I started recording and spoke into both sides and it sounded like they were in stereo as they should be.
    11-18-2015 01:53 AM
  10. Saber Owji's Avatar
    i have this issue also on my 930 ... when I was on 8.1 the mic is ok but now on 10581 its not.
    11-18-2015 01:58 AM
  11. deepak12345's Avatar
    So, great news for me at least. Both mics on the back of the phone appear to work just fine with video now in 8.1. I started recording and spoke into both sides and it sounded like they were in stereo as they should be.
    I was planning on upgrading to the next build on my 930. I guess I'll have to drop that plan :/ . My phone already got the issue of secondary mic. Don't want to damage the remain in mics too :|.
    11-18-2015 03:46 AM
  12. jfa1's Avatar
    Are you saying that hey Cortana is not working? Did you go into settings extras and find hey Cortana and enable it and train. ? I had to hard reset and it tokk a long time for everything including hey cortana to appear and it was an effort to get hey Cortana trained.on my ATT L 1520.
    11-18-2015 08:04 AM
  13. oldpueblo's Avatar
    Hey Cortana wouldn't train for me, but I didn't worry about that honestly. Has anyone checked to see if the mics are back in 10586? I'll maybe upgrade straight from 8.1 tonight to test.
    11-19-2015 09:04 AM
  14. McBeukie's Avatar
    No mics back in build 10586. With the headphones in it works fine.
    11-21-2015 12:10 PM
  15. fjordstrom's Avatar
    Had the same problem on my Lumia 930, except that the mic did work in Cortana. Tried resetting millions of times, nothing helped. As I really need sound when filming, I unfortunately rolled back to 8.1 yesterday :(
    11-21-2015 02:40 PM
  16. McBeukie's Avatar
    Did that work for you? I think also rolling back to 8.1
    11-22-2015 02:36 AM
  17. fjordstrom's Avatar
    Yes, for me the roll back helped... (rolled back lots of times to just have sound when filming..)
    11-22-2015 06:04 AM
  18. McBeukie's Avatar
    Ok thnx
    11-22-2015 08:11 AM
  19. Naren Parker's Avatar
    920 user here. Speech input doesn't work in 10586.11. Bummer.
    11-22-2015 10:05 AM
  20. bells0's Avatar
    930 user with same problem - this weekend was my first attempt with W10.

    I also had the mic problem with 8.1 - recording in mono and no mic for handsfree. Itching for a new phone, bored of the 930 now. Shall get it repaired when i sort something else and sell it on. If this is the way MS treats 'flagships', the 950XL has just dropped off my radar.
    11-22-2015 10:44 AM
  21. mhc48's Avatar
    Are you on Build 10586.11? I've had problems with the mic not working in Cortana in prior builds but this last one finally fixed it.
    11-22-2015 03:24 PM
  22. deepak12345's Avatar
    Are you on Build 10586.11? I've had problems with the mic not working in Cortana in prior builds but this last one finally fixed it.
    And did you have the problem with the mic while in 8.1?
    11-22-2015 07:23 PM
  23. mhc48's Avatar
    And did you have the problem with the mic while in 8.1?
    I'm not sure what the full extent of the mic problems are for others (I didn't try voice recorder or WhatsApp), but the mic would not work for Cortana. It does work now and so does voice recorder.
    11-23-2015 09:25 AM
  24. Chelsea KTBFFH's Avatar
    I'm on 10586.11 now...
    Problem still exists except Cortana now works properly.
    11-24-2015 10:35 PM
  25. wizake's Avatar
    I also had problems with the mic on my 930. I noticed no sound in videos while on W10 preview. Reverted back to 8.1 and the video sound came back. BUT Shazam wasnt working, and also, when I was on speaker during a call, the other person couldnt hear me. So I sent the phone out to be repaired and they changed one of the microphones. Now everything works fine, and I can record with sound in W10 (10586.11)
    11-25-2015 03:54 AM
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