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  1. Sebastianx's Avatar
    After 3 hard resets from the latest build i already found a way to sync your messages again.
    wp_ss_20151122_0001.jpg

    Turn off 'Sync messages between device'
    Restart your phone
    Turn on 'Sync messages between device'. Hit download messages from anytime.
    Turn on SMS delivery confirmation.

    Then go to the messaging and see your sms sync again.
    11-21-2015 07:36 PM
  2. Fuzzy John's Avatar
    After 3 hard resets from the latest build i already found a way to sync your messages again.
    Click image for larger version. 

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    Turn off 'Sync messages between device'
    Restart your phone
    Turn on 'Sync messages between device'. Hit download messages from anytime.
    Turn on SMS delivery confirmation.

    Then go to the messaging and see your sms sync again.
    Why are my options under SMS/MMS completely different than what you show? Lumia 950 with build 10586.
    11-22-2015 07:24 AM
  3. Maurizio Troso's Avatar
    Why are my options under SMS/MMS completely different than what you show? Lumia 950 with build 10586.
    You messages app isn't updated. Visit Store -> hamburgher key -> my downloads -> search updates , and wait
    11-22-2015 08:20 AM
  4. Fuzzy John's Avatar
    You messages app isn't updated. Visit Store -> hamburgher key -> my downloads -> search updates , and wait
    According to the Store I have the latest update. Windows Messaging 1.11.19004.0.
    Here's the funny part: I also have Windows 10 Mobile Build 10586 on my old Nokia Lumia 920. Windows Messaging on the 920, while it is the same version s Windows Messaging on the Lumia 950, does have the options you are showing in your screenshot.
    As far as versions are concerned, as far as I can tell the difference is in the version of W10M (10.0.10586.11 on the Lumia 920 and 10.0.10586.0 on the Lumia 950).
    11-22-2015 08:30 AM
  5. msirapian's Avatar
    Fuzzy John, do you have all your messages on your 920? In other terms, is your issue :
    a) not having messages back ONLY on the 950
    b) or not having them on ALL of your W10M devices?
    11-22-2015 09:22 AM
  6. Fuzzy John's Avatar
    Fuzzy John, do you have all your messages on your 920? In other terms, is your issue :
    a) not having messages back ONLY on the 950
    b) or not having them on ALL of your W10M devices?
    As I am preparing to give the Lumia 920 away I did not attempt a restore with my account.
    With that said, here is the history:
    • I migrated the Lumia 920 from WP 8.1 to W10M build 10549. All messages restored, at least as far as I can tell.
    • I migrated from build 10549 to 10572. I had no cellular data and WiFi was not accessible. I heard that this was an issue with phones that originally had WP8.0 and were later upgraded to WP 8.1. A device recovery to WP 8.1 was needed.
    • I did the device recovery to WP 8.1. I did not restore a previous WP 8.1 backup since I no longer had one. The last backup was made with build 10549 and I understood that the backups are not backwards compatible.
    • I migrated to W10M build 10572. Over a period of about 6 hours my messages were restored between Nov 9, 2012 and July 11, 2014. Over the next 6 days or so I got about 10 more messages restored between July 1 2014 and September 10, 2014. The big majority of messages in this time range were not restored.
    • I got the new Lumia 950. I got a few more messages restored (about an extra month - up to October 2014), but I am still missing messages between October 2014 and end of October 2015.
    11-22-2015 09:46 AM
  7. msirapian's Avatar
    OK, then try this.

    I understand your 920 is about to be sold or given, so use it a last time like this :

    a) Flash it under WP8.1 (WDRT)
    b) You don't need to restore any backup. SMS restoration is independent. Just log into your MS account, say you start from scratch
    c) Go to messages, settings, and enable "restore from anytime".
    d) Go to settings, emails+accounts, and sync your main account as long as it says "not synced". This will force the sms to be restored
    e) When you are sure that all your SMS are back, install windows insider app, and the latest build
    f) once migrated, again, don't install or restore a backup, it's not needed. Go to the store, update all apps including messaging
    g) in Messages, settings, disable/re enable sync across devices, anytime.
    h) wait for a while
    i) you need to let the app (messages) open, as it seems to sync when you open the app.
    j) you could monitor on your 950 if new messages are coming back.

    The whole idea is to restore all previous messages thanks to WP8.1, migrate them to the post 10572 standard, and once there, all your W10M devices should sync correctly.

    I did the same and it worked. You mention 10549, but as I said on the "sms restore" thread, the new standard of message backup has been introduced with 10572.

    You may notice that you'll have duplicates or triplicates for some messages, but at least you'll have them all.

    The new standard seems to sync differently : you'll recover by thread (all your messages with contact X, then contact Y, etc.)

    You'll see that the new W10M restoration is a lot faster than on WP8.1, but I had to "force the migration" by following the process mentioned above.
    aximtreo and Fuzzy John like this.
    11-22-2015 10:10 AM
  8. Fuzzy John's Avatar
    OK, then try this.

    I understand your 920 is about to be sold or given, so use it a last time like this :

    a) Flash it under WP8.1 (WDRT)
    b) You don't need to restore any backup. SMS restoration is independent. Just log into your MS account, say you start from scratch
    c) Go to messages, settings, and enable "restore from anytime".
    d) Go to settings, emails+accounts, and sync your main account as long as it says "not synced". This will force the sms to be restored
    e) When you are sure that all your SMS are back, install windows insider app, and the latest build
    f) once migrated, again, don't install or restore a backup, it's not needed. Go to the store, update all apps including messaging
    g) in Messages, settings, disable/re enable sync across devices, anytime.
    h) wait for a while
    i) you need to let the app (messages) open, as it seems to sync when you open the app.
    j) you could monitor on your 950 if new messages are coming back.

    The whole idea is to restore all previous messages thanks to WP8.1, migrate them to the post 10572 standard, and once there, all your W10M devices should sync correctly.

    I did the same and it worked. You mention 10549, but as I said on the "sms restore" thread, the new standard of message backup has been introduced with 10572.

    You may notice that you'll have duplicates or triplicates for some messages, but at least you'll have them all.

    The new standard seems to sync differently : you'll recover by thread (all your messages with contact X, then contact Y, etc.)

    You'll see that the new W10M restoration is a lot faster than on WP8.1, but I had to "force the migration" by following the process mentioned above.
    Thank you. I am in the process of trying this. The texts downloaded up to Oct. 29, 2015 which is just about right. Now I am waiting for the media content to come in (into WP 8.1).
    I'll update here once everything seems to be done.

    8 Hours Later
    Hmmmm... So far I can really see duplicates and triplicates. I can't say that new messages came in on the Lumia 950. I'll leave both phones with the Messaging app running overnight and see what mess I find in the morning. It looks like this didn't come out the way Microsoft intended. Or maybe it did.
    Last edited by Fuzzy John; 11-22-2015 at 08:51 PM.
    11-22-2015 12:57 PM
  9. anguilla1980's Avatar
    Did not work for me. 640 dual sim running 10586
    11-22-2015 12:59 PM
  10. Fuzzy John's Avatar
    OK, then try this.

    I understand your 920 is about to be sold or given, so use it a last time like this :

    a) Flash it under WP8.1 (WDRT)
    b) You don't need to restore any backup. SMS restoration is independent. Just log into your MS account, say you start from scratch
    c) Go to messages, settings, and enable "restore from anytime".
    d) Go to settings, emails+accounts, and sync your main account as long as it says "not synced". This will force the sms to be restored
    e) When you are sure that all your SMS are back, install windows insider app, and the latest build
    f) once migrated, again, don't install or restore a backup, it's not needed. Go to the store, update all apps including messaging
    g) in Messages, settings, disable/re enable sync across devices, anytime.
    h) wait for a while
    i) you need to let the app (messages) open, as it seems to sync when you open the app.
    j) you could monitor on your 950 if new messages are coming back.

    The whole idea is to restore all previous messages thanks to WP8.1, migrate them to the post 10572 standard, and once there, all your W10M devices should sync correctly.

    I did the same and it worked. You mention 10549, but as I said on the "sms restore" thread, the new standard of message backup has been introduced with 10572.

    You may notice that you'll have duplicates or triplicates for some messages, but at least you'll have them all.

    The new standard seems to sync differently : you'll recover by thread (all your messages with contact X, then contact Y, etc.)

    You'll see that the new W10M restoration is a lot faster than on WP8.1, but I had to "force the migration" by following the process mentioned above.
    Some 18 hours after I started this procedure... I got back a lot more messages than before. Still missing plenty. I cannot figure out a time range for the missing messages. Almost like they are at random.

    Also, just about all messages before around August 2014 (going back to the beginning of the Lumia 920 on November 9, 2012) are at least duplicated. There are plenty triplicates and even quadruplicates. Having some time on my hands I went into several conversations on the Lumia 950 and I started deleting the duplicated messages. While doing this the 950 rebooted several times. I also noticed that some of the duplicates I am deleting seem to be coming back after a few hours.
    11-23-2015 07:21 AM
  11. Fuzzy John's Avatar
    You'll see that the new W10M restoration is a lot faster than on WP8.1, but I had to "force the migration" by following the process mentioned above.
    This is something I disagree with... at least in my case. When I recovered the Lumia 920 to WP 8.1 it took no more than about 30 minutes to have the messages between November 2012 and November 2015 restored, including media content. Altogether the Lumia 950 with W10M took much, much longer and is not done yet.
    11-23-2015 07:26 AM
  12. msirapian's Avatar
    OK. But you need to let the 920 open (on messages) as it will be the one migrating all your messages from WP8.1 to W10M standard. I understand that you have ALL your messages on your 920 running W10M now ? (if some are missing, it means they were missing on WP8.1 too)
    11-23-2015 07:29 AM
  13. Fuzzy John's Avatar
    OK. But you need to let the 920 open (on messages) as it will be the one migrating all your messages from WP8.1 to W10M standard. I understand that you have ALL your messages on your 920 running W10M now ? (if some are missing, it means they were missing on WP8.1 too)
    The 920 has the messaging app running. I even tuned the lockscreen off just in case. Messaging is in the foreground too.
    Without an actual count, the 920 seems to have all messages up until October 30, 2015 when I went from built 10549 to build 10581. After upgrading the 920 to W10M from WP 8.1 yesterday, the 920 also got the messages I had after going to build 10581 and those that I had on the Lumia 950. The missing messages are on the 950 and they are from before the 920 went to W10M back in October. Right now I can see those messages on the 920 but not on the 950. Of course this is only a small set of messages that I am looking at to monitor the sync process. I guess the missing messages haven't synced yet.
    11-23-2015 07:44 AM
  14. Fuzzy John's Avatar
    The 920 has the messaging app running. I even tuned the lockscreen off just in case. Messaging is in the foreground too.
    Without an actual count, the 920 seems to have all messages up until October 30, 2015 when I went from built 10549 to build 10581. After upgrading the 920 to W10M from WP 8.1 yesterday, the 920 also got the messages I had after going to build 10581 and those that I had on the Lumia 950. The missing messages are on the 950 and they are from before the 920 went to W10M back in October. Right now I can see those messages on the 920 but not on the 950. Of course this is only a small set of messages that I am looking at to monitor the sync process. I guess the missing messages haven't synced yet.
    Looks like things have settled down. It took a long time to get the messages. Strange though that some of the duplicates are still coming back after deleting them.
    I was on build 10581 on the Lumia 920 between Oct. 29 and Nov. 19. That should have been plenty of time for the messages to migrate to the post-10572 standard.
    Thanks, msirapian for suggesting this path.
    11-23-2015 09:51 PM
  15. msirapian's Avatar
    So have you finally got all your messages on the 950?

    As for the duplicates, now that your messages are migrated, you can start to delete some of them. After a hard reset, I've observed that deleted duplicates won't return. But for that, ALL of your devices have to be on a build >= 10572, I suppose.
    11-24-2015 04:46 AM
  16. msirapian's Avatar
    Hmm, I'm now facing the same difficulties lol. Got my 950 2 days ago, messages are coming back very slowly, or not at all.

    But then I turned on the 535 (already on 586.11) upgrade it to .29. It has also difficulties to get the missing messages (only a week, when the 950 has to retrieve 2 years).

    Messages is now my first battery drainer, so i've turned sync off on the 950. When it's clear from the 535 that syncing works correctly, I'll switch it on on the 950 as well.

    Servers seem to be a bit slow.
    12-05-2015 08:54 AM
  17. rocky459's Avatar
    Hey , didn't worked for me. On 10586.164.

    Any other workaround , to force the sync. It's not initiated yet , its been around 3 days , I performed a hard reset after upgrading to this build.


    Thank You.
    03-30-2016 11:40 AM
  18. Maurizio Troso's Avatar
    Hey , didn't worked for me. On 10586.164.

    Any other workaround , to force the sync. It's not initiated yet , its been around 3 days , I performed a hard reset after upgrading to this build.


    Thank You.
    Did you Enabled Sync in Messages app for 1 month?
    03-30-2016 11:50 AM
  19. rocky459's Avatar
    Hey , its set to 'anytime' , After an upgrade to the current build , i hard reset the device and it hasn't synced a message after that.

    In Earlier build it too , it was slow but it was doing its thing.
    03-30-2016 12:02 PM
  20. Maurizio Troso's Avatar
    Hey , its set to 'anytime' , After an upgrade to the current build , i hard reset the device and it hasn't synced a message after that.

    In Earlier build it too , it was slow but it was doing its thing.
    Put it in 1 month and let's see...
    03-30-2016 12:16 PM
  21. rocky459's Avatar
    I Hope messages are secure and safe , whatsoever i try :P

    As dont want last month messages only after this :P
    03-30-2016 12:19 PM
  22. Maurizio Troso's Avatar
    I Hope messages are secure and safe , whatsoever i try :P

    As dont want last month messages only after this :P
    Your choose ;),
    I gave my my experience on the field. Every upgrade or phone change, I got my personal messages, contacts, and info in minutes.
    03-30-2016 12:29 PM
  23. rocky459's Avatar
    Nothing worked.

    Switched to WP8.1 , messages restored within sometime.
    But I see last few months messages are not there ( I think they are in WP10 :P )
    Currently , will use this build for few days & will then plan to upgrade to 10.

    NOTE : Even after sync was completed , when I Opened a chat the messages still were syncing , it was flashing up /down with new messages sync.

    Regards.
    04-01-2016 12:43 PM
  24. jeff92k7's Avatar
    I've had similar issues with messaging after a hard reset on Windows 10 mobile (thanks to the cluster**** that 14295 is). I reverted to 8.1, then up to 10586, but my messages never appeared. Today, due to other issues, I went back to 8,1 again, but this time restored a backup to get my apps and settings back (as much as possible). Messaging recovered all my texts until 11/19/2015 which was about the time I installed windows 10 mobile. I've since put the insider app back on and gone back to 10586 (production ring), but still haven't gotten any more recent messages back. I've turned on and off the 'sync messages' setting. Changed the time range to all three options, rebooted in between, but nothing is getting the messages back. This really sucks. I really am hating Microsoft right now. My 1520 was working perfectly until they pushed out that garbage 14295 to the slow ring and hosed my phone. Now I can't get my phone back to where it was before that forced update.
    04-02-2016 12:54 PM
  25. Jon4248's Avatar
    same kind of issue with my 640xl ds, I'm missing messages from oct 20 to feb 2nd, now I have duplicates and tippets of some messages. I think Microsoft perhaps was doing some work on the servers or something during this time frame. I guess they are lost forever..boo Microsoft. :(
    04-04-2016 10:34 AM

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