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  1. Zsolt Zombori Jr's Avatar
    Hello WP fans! I installed the win 10 preview on my 640XL DS and it runs great, but i have an annoying bug. I wonder if anyone else has it. When i type something the keyboard frequently crashes. It disappears and doesn't come back up when i tap on a text area i should be able to type in. Sometimes it closes and the phone freezes and reboots itself. Yes i've tried a soft and a hard reset, without luck. Has somebody encountered this bug? I've reported it to Microsoft. Running on 8.1 till this gets fixed.
    12-05-2015 12:41 PM
  2. Giddora's Avatar
    What happens when you try to switch to landscape mode and the keyboard is "crashed"? One so far in the 72 hours I've had my 950, the keyboard went all black (like when you hold down the windows button to make the screen move down, but the bottom went black instead). When I angled the phone to landscape it came back, and when I went back to regular angle it was still there and usable.
    12-05-2015 01:09 PM
  3. Zsolt Zombori Jr's Avatar
    What happens when you try to switch to landscape mode and the keyboard is "crashed"? One so far in the 72 hours I've had my 950, the keyboard went all black (like when you hold down the windows button to make the screen move down, but the bottom went black instead). When I angled the phone to landscape it came back, and when I went back to regular angle it was still there and usable.
    I didn't tried that but when it crashes it just disappears. The freez and the reboot happens when i press the home key. It is a strange bug...
    12-05-2015 06:49 PM
  4. Giddora's Avatar
    It disappears like it was never there or it disappears and leave the bottom part of the screen black and controls moved up as if is allocating the space but not showing the graphics for the keyboard?
    12-06-2015 07:15 AM
  5. Zsolt Zombori Jr's Avatar
    Yes, it looks like the graphics of the keyboard were not there.
    12-06-2015 08:58 AM
  6. lidanh's Avatar
    Hi,

    Were you able to fix this issue?
    I've tried everything including downgrading to 8.1 and upgrading to 10 again.

    The keyboard disappears sometimes and when I click the home key while it's not visible, the phone restarts itself. The exact same issue you are having.

    Thanks,
    Lidan
    12-18-2015 04:22 PM
  7. nlk9's Avatar
    i not download keyboard chinese qwerty after update . huhu , i alway use it , help me .
    12-18-2015 08:52 PM
  8. Win10all's Avatar
    my 640xll lte ds never experience keyboard issue from .29 to .36. it could be something to do with your apps which you are using. if it only associated with certain apps, then most likely the issue is from that app? if it is a 3rd party app, then un-install and re-install it may fix your problem.
    12-18-2015 11:57 PM
  9. Bhawk90's Avatar
    I thought I am the only one with this problem. I have recorded a video about this, sadly I cannot post URLs yet so here is the video ID: fcfHUaxqSaQ (paste it after watch?v= on any YouTube video)
    It happens with all the messaging apps I have installed: the built-in Messaging, Skype, Facebook Messenger. And just to mention, my phone is a Lumia 640 Dual Sim too.
    01-02-2016 08:15 AM
  10. lidanh's Avatar
    Argh. It's the exact same thing I have with Lumia 1520 (Single SIM).
    ANYONE! help please...
    01-02-2016 11:17 AM
  11. Maurizio Troso's Avatar
    I thought I am the only one with this problem. I have recorded a video about this, sadly I cannot post URLs yet so here is the video ID: fcfHUaxqSaQ (paste it after watch?v= on any YouTube video)
    It happens with all the messaging apps I have installed: the built-in Messaging, Skype, Facebook Messenger. And just to mention, my phone is a Lumia 640 Dual Sim too.
    It seems like the known Messages app exiting crash bug.
    My cure is NEVER fast tap back, only a long tap on back key till Task Manager is showen, then Home key.

    Maybe it works on other apps too
    prasath1234 likes this.
    01-02-2016 11:33 AM
  12. lidanh's Avatar
    It seems like the known Messages app exiting crash bug.
    My cure is NEVER fast tap back, only a long tap on back key till Task Manager is showen, then Home key.

    Maybe it works on other apps too
    I don't think it's the same bug. At my end it happens on any app that opens the keyboard. Plus, going to Task Manager can invoke OS crash as well (not just the home key)
    01-02-2016 12:55 PM
  13. Maurizio Troso's Avatar
    I don't think it's the same bug. At my end it happens on any app that opens the keyboard. Plus, going to Task Manager can invoke OS crash as well (not just the home key)
    Hard reset time.... did you tried it?
    01-02-2016 01:01 PM
  14. lidanh's Avatar
    Hard reset time.... did you tried it?
    Hi,
    Yes, I tried everything including hard reset, including downgrading to 8.1, doing a hard reset again and upgrading to 10 preview.

    I think that somehow the 10 installation is getting corrupted.
    01-02-2016 03:52 PM
  15. lidanh's Avatar
    Hard reset time.... did you tried it?
    I just realized that it happens ONLY when I write in foreign languages. (I usually write in Hebrew but I tried Arabic and it happens too.)
    When I switch to English, none of these issues happens
    01-02-2016 04:20 PM
  16. Bhawk90's Avatar
    The problem surely is in pair with the bug that makes the keyboard disappear, stuck, freeze, etc. A friend of mine does not have this issue on his mobile with Windows 10 Mobile. He has a Lumia 640 Single Sim but he didn't restore settings when he installed Windows 10 Mobile Insider Preview. Maybe the installation gets corrupted when restoring data from previous installation?

    Can you guys confirm if you have had your settings restored?
    prasath1234 likes this.
    01-02-2016 04:22 PM
  17. Bhawk90's Avatar
    First I thought using English keyboard solves the issue but after a while it kept freezing :(

    UPDATE: Okay, I have done a factory reset on my phone without restoring my settings. No freezing yet, I'll keep you guys updated.
    Last edited by Bhawk90; 01-04-2016 at 04:07 AM. Reason: Did a factory reset
    lidanh likes this.
    01-03-2016 08:38 AM
  18. lidanh's Avatar
    First I thought using English keyboard solves the issue but after a while it kept freezing :(

    UPDATE: Okay, I have done a factory reset on my phone without restoring my settings. No freezing yet, I'll keep you guys updated.
    ...I'm anxious to know if it worked :-)
    01-04-2016 02:37 PM
  19. Bhawk90's Avatar
    ...I'm anxious to know if it worked :-)
    Well it still works. I've installed the hungarian keyboard too and it seems to be okay. I'll keep testing it for a few days, but I've managed to do a full 30 minute chat without a single freeze already in the Messaging app :)
    01-04-2016 04:05 PM

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