1. Chintan Gohel's Avatar
    If I hard reset my phone and install whatsapp, will my chat history restore? The FAQ says I can do a backup and then later on restore but it wasn't clear if that can work for hard resets
    12-10-2015 04:07 AM
  2. Maurizio Troso's Avatar
    If I hard reset my phone and install whatsapp, will my chat history restore? The FAQ says I can do a backup and then later on restore but it wasn't clear if that can work for hard resets
    The backup will be made on sd card, so you'll can restore it after HR (You don't have to select the option "Delete SD card too" when starting HR)
    12-10-2015 04:23 AM
  3. avengerxp's Avatar
    yes. I hard reset this morning and when installed whatsapp, it found a backup and restored my messages from it! go ahead! make sure your backup is on SD card. if it's on phone memory it will be viped
    12-10-2015 04:24 AM
  4. Chintan Gohel's Avatar
    The backup will be made on sd card, so you'll can restore it after HR (You don't have to select the option "Delete SD card too" when starting HR)
    Well, I have a lumia 1020, which did not have sd card support, so I'll have to backup by emailing chat history. Going to take me a while
    12-10-2015 05:25 AM
  5. Paolo Ferrazza's Avatar
    Bah I find it stupid that unlike FB Messenger and Telegram what's app needs a local backup, really behind competition on this side of things.
    12-10-2015 07:10 AM
  6. Erik Latranyi's Avatar
    Lumia 1520 AT&T (unlocked) 10586.29

    Since the update to 10586.29, I have seen WhatsApp updated twice by the store.

    I suggest, if you have any issues, go to the store, choose Downloads & Updates then, Check for Updates.

    Let it update all apps. Soft reset (I like to soft reset after updates) and see if you have a difference.
    12-10-2015 07:15 AM
  7. Chintan Gohel's Avatar
    Lumia 1520 AT&T (unlocked) 10586.29

    Since the update to 10586.29, I have seen WhatsApp updated twice by the store.

    I suggest, if you have any issues, go to the store, choose Downloads & Updates then, Check for Updates.

    Let it update all apps. Soft reset (I like to soft reset after updates) and see if you have a difference.
    I'm not hard resetting because of whatsapp but for better performance in battery and speed (I hope). Besides losing whatsapp history there's a high chance I'll lose here maps and lumia camera. But I've never hard reset so I wish to try that out
    12-10-2015 07:26 AM
  8. Erik Latranyi's Avatar
    I'm not hard resetting because of whatsapp but for better performance in battery and speed (I hope). Besides losing whatsapp history there's a high chance I'll lose here maps and lumia camera. But I've never hard reset so I wish to try that out
    I have not hard reset once since going to 10586.11 and then 10586.29. Everything works fine.

    Let the apps update. Hard Reset will not fix WhatsApp
    12-11-2015 09:28 AM

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