1. Chintan Gohel's Avatar
    Hi, so I did a hard reset and no my messages are not restoring

    What are the solutions I can try to get my messages restored to my phone? build 10586.29, everything updated, lumia 1020, Kenya

    Help really appreciated
    12-10-2015 02:57 PM
  2. T Moore's Avatar
    You have to restore after a reset
    Restore your backup:
    Restore a backup to my Windows Phone | Windows Phone How-to (United States)
    12-10-2015 10:41 PM
  3. Chintan Gohel's Avatar
    You have to restore after a reset
    Restore your backup:
    Restore a backup to my Windows Phone | Windows Phone How-to (United States)
    I didn't do a restore as many have recommended not doing it.
    12-10-2015 10:53 PM
  4. tangledW's Avatar
    Go to Settings/System/Messaging - you'll find the settings to sync texts there.
    Laura Knotek likes this.
    12-10-2015 11:31 PM
  5. Chintan Gohel's Avatar
    Go to Settings/System/Messaging - you'll find the settings to sync texts there.
    I have that enabled but nothing has come through
    12-11-2015 01:08 AM
  6. Pete's Avatar
    You need to have had that setting set in the past for you to get your text messages back. Basically, messages will only be synced to the cloud when the backup option is on. If you've only just set the option, any messages before this point will not be restored.
    Laura Knotek likes this.
    12-11-2015 01:54 AM
  7. Chintan Gohel's Avatar
    You need to have had that setting set in the past for you to get your text messages back. Basically, messages will only be synced to the cloud when the backup option is on. If you've only just set the option, any messages before this point will not be restored.
    It has always been on. I'll try again tonight on wifi and even cellular
    12-11-2015 02:13 AM
  8. Pete's Avatar
    Are you getting the email synced for your Microsoft Account on the phone (send/receive works)?
    Laura Knotek and NoogMan9605 like this.
    12-11-2015 02:14 AM
  9. Chintan Gohel's Avatar
    Are you getting the email synced for your Microsoft Account on the phone (send/receive works)?
    Yes, it does, I must have manually synced 20 times in an hour
    12-11-2015 03:54 AM
  10. msirapian's Avatar
    Was your 1020 on 8.1 before upgrade, or did you come to .29 from previous build?
    12-11-2015 06:18 AM
  11. Chintan Gohel's Avatar
    Was your 1020 on 8.1 before upgrade, or did you come to .29 from previous build?
    I had upgraded to 10581 from 8.1, no hard reset. Then moved to 10586.11, no hard reset. Then moved to 10586.29. Waited a week and hard reset yesterday
    12-11-2015 06:25 AM
  12. tangledW's Avatar
    I have that enabled but nothing has come through
    If you had backup enabled on your old device they will upload, if not your SOL.
    12-11-2015 11:36 AM

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