1. Joao Paulo Castro Alves's Avatar
    OMG!!! If you are an insider on 14295, doesn't matter how unreliable your phone has become (for most, a lot), DO NOT HARD RESET. Sunday afternoon, my phone is being consistently crashing apps, low battery life, camera not working... all those annoying bugs you'd come to expect from Insider Previews. The things is, consistently throughout Windows Insider, HR solves lots of problems. Well, apparently that isn't the case anymore. Here I am, monday morning, doing a restore on my phone after the third failed hard reset.

    First of all, the phone won't automatically restart after you select Hard Reset. So you have to go onto that again. Then it took about 1 hour to complete the process (that usually doesn't go beyond 5min). When it finished... Well, everything went to ****. I restored my backup, but it didn't downloaded my apps, even though they all appeared on my start screen. They didn't appear as pending in the app list neither, so it was all a matter of manually downloading everything. Amidst the plethora of app updates, there was a store update. Prior to updating the store app, all apps that required overriding storage options to install (WhatsApp, MyTube... All those who require to be installed in internal memory) refused to complete downloading, even after several retries. After the store update, some of them got through before the store suddenly crashing. After that, it restarted with about 30 pending app updates that neither updated nor went away. About 4 apps that were downloading/installing at the time it restarted refused to begin downloading again, stuck in a pending state.

    For a moment or two I though I could live without them (basically, FB Messenger, Instagram (Beta) and Baconit), but then I noticed my backup didn't restore Windows Insider neither, which was why several apps looked... different then they did before restoring (Phone, Camera and Maps to name a few). Plus, without WI I couldn't upgrade to the next build that would (hopefully) fix some of those issues. When I went into the store I found myself locked out from entering any apps. Not only there were about 32 pending downloads (The three aforementioned apps plus 29 pending updates that were already installed), but I couldn't get into any app in the store for installation. Any time I clicked any app (including Insider) all I got was a endlessly loading cycle. OK. I could live without installing apps for a few days until next build rolls around, then I restore, but the most basic function I will EVER require in any smartphone is e-mail and Outlook is completely broken after HR. Not only does it not read my MSA, it doesn't recognize her even after manually adding in the app. Nor did it work with any other account I added afterwards including Office 365 and Gmail.

    You'd think it would stop there. It didn't.

    I made a second HR, this time without a backup restoration hoping to at least get my e-mail up and running. Not a single one of the aforementioned issues was fixed. Every single one of them happened again, only this time they were paired with an SD Card issue. Once the phone booted, it recognized my SD Card and asked if I wanted to use it as default app install destination. I choose yes, because I have a 640XL with only 8GB of internal whilst my SD card is 32GB (Class 10, made for running apps without major constraints). The apps that remained there from the previous install were not removed (about 2 GB) and the phone refused to let any new ones in (I didn't format the SD along with the reset because there were about 8GB of music I did not wanted to have to copy into it again). And then, there was the third HR.

    This time, I made sure to erase the SD card as well, which worked (for my surprise). All the issues from the first HR came back and there were new ones: None of the system apps updated (ranging from extras like Glance to more important ones like Extras & Info), lockscreen was gone (Not the image, the actual lock. Pressing the unlock button would take me straight into Start), any and all apps, excluding the pre-installed ones, refused to open, leaving me stuck on "Opening..." or "Loading..." or "Resuming...".

    I've had enough for a day, so decided to save my third HR for the morning after. I put my phone on the charger all night long with the store open, hoping all those nasty problems would sort themselves out. They didn't. And the task responsible for checking battery life was apparently also gone, because when I got to my phone this morning it was still sitting on 40% battery life. After a Soft Reset, battery updated itself to 97% (it was supposed to be 100, but it's better than 40), store remained unable to download, update or dismiss any of the **** that was going on, outlook refused to allow me to read e-mail, WhatsApp (or any other app for that matter) still didn't open, so I finally decided to try and restore and stay on RTM this time.

    Right now, I'm downloading the WP 8.1 image for restoration, after which I will update to RTM, HR and stay there for a while, at least until a more stable build makes it's way to us. I'm not ranting, this is a warning. I get that I'm an insider running a beta system bla bla bla, I'm just warning you not to make the same mistake I did, because I almost missed two deadlines for assingment delivery because my college group mostly uses WhatsApp as communication and I didn't had it for about 75% of the sunday. If only I could turn back time and stop myself from HRing, I would be SO MUCH happier right now. If your phone is unreliable on RS, straight up Recover and sit on RTM for a couple of days before updating.

    Also, before someone says this, YES, I HAVE SUBMITTED THAT FEEDBACK ON THE DARN FEEDBACK APP.
    abhishek singh21 likes this.
    04-11-2016 06:34 AM
  2. Maurizio Troso's Avatar
    You forget the main thing: which phone?
    04-11-2016 06:47 AM
  3. Joao Paulo Castro Alves's Avatar
    I choose yes, because I have a 640XL with only 8GB of internal whilst my SD card is 32GB
    04-11-2016 08:00 AM
  4. Robert Jurczyk's Avatar
    On 1520 after hr is everything okay.

    Lumia1520
    04-11-2016 08:17 AM
  5. anon(3463402)'s Avatar
    Did a hard reset on my L640 and everything is fine.
    04-11-2016 08:54 AM
  6. Ma Rio's Avatar
    The first thing on the list of known bugs says - if you hard reset, don't restore backups because it will **** everything up. And you did it. What did you expect?
    Also I did a hard reset on my phone and it works great. So.. there's that.
    04-11-2016 09:22 AM
  7. GrayW0lf's Avatar
    The first thing on the list of known bugs says - if you hard reset, don't restore backups because it will **** everything up. And you did it. What did you expect?
    It was the previous build that had that particular note. Not the current 14295 build of Redstone.

    Here's what's been fixed and what's broken in the Windows 10 Mobile preview 14295 build | Windows Central

    "We fixed the issue where If you reset your phone on Build 14291 and restore your phone from a backup, restore will fail to install apps from your backup's apps list leaving blank grey titles on Start. You should be able to reset your phone on this build, do a restore from a backup, and have your apps installed and restored appropriately."

    That said, the title of this thread is "shouty"/fear-inducing and isn't entirely necessary with the all-upper-case letters. The OP's problem sucks badly and I definitely sympathize. It's never fun to get into a bad state with your phone.
    ven07, pankaj981, Maddy90 and 2 others like this.
    04-11-2016 02:47 PM
  8. hurkanasmaci's Avatar
    Hello guys,

    Couple hours ago my phone did something strange. It turned on the plane mode by itself, but the wifi was still on. I turned off the plane mode and the cellular symbol on the left corner started to flicker like crazy. Also, the cellular shortcut on the quick action menu is turning on and off constantly. I've tried soft and hard reset but nothing changed. I don't know what to do. Lıke i said, it happened suddenly. No apps were recently updated. The phone is lumia 1520 on the last insider fast ring version.

    Edit: I did restore the last back up after the hard reset. I am going to hard reset again in case the backup was broken too.

    Edit 2: HR didn't work... Everything is working fine except the cellular problem.
    04-11-2016 02:49 PM
  9. GrayW0lf's Avatar
    Hello guys,

    Couple hours ago my phone did something strange. It turned on the plane mode by itself, but the wifi was still on. I turned off the plane mode and the cellular symbol on the left corner started to flicker like crazy. Also, the cellular shortcut on the quick action menu is turning on and off constantly. I've tried soft and hard reset but nothing changed. I don't know what to do. Lıke i said, it happened suddenly. No apps were recently updated. The phone is lumia 1520 on the last insider fast ring version.

    Edit: I did restore the last back up after the hard reset. I am going to hard reset again in case the backup was broken too.

    Edit 2: HR didn't work... Everything is working fine except the cellular problem.
    This really should've been put into a new thread. I'd suggest using the Windows Device Recovery Tool to reinstall Windows Phone 8.1 and upgrade to the Threshold builds of Windows 10 Mobile via the Upgrade Advisor or Windows Insider (Release Ring) methods. Good luck!
    ven07 likes this.
    04-11-2016 02:52 PM
  10. Rohit Duggal's Avatar
    Faced similar issue on my 1020. I did a hard reset on 10586.164 , now all it's issues are there in 8.1 too.. Battery drain , scrolling is a mess , lags a bit. Already tried everything ( Literally everything , hard resets , soft resets , flashing etc. ) still no luck. Please post any progress made !

    Here's my story : http://forums.windowscentral.com/ask...ia-1020-a.html
    04-11-2016 03:05 PM
  11. djeire84's Avatar
    I downgraded back from wp10 to wp8.1 as some of my apps were playing up. Now I cant view advanced keyboard options. I press advanced and it crashes to main settings list. Driving me insane.
    I have Lumia 640 XL with a 32GB class 10 sd.
    04-11-2016 03:11 PM
  12. rockstarzzz's Avatar
    950 XL did hard reset and everything is fine.
    GrayW0lf likes this.
    04-12-2016 05:26 AM
  13. rockstarzzz's Avatar
    Faced similar issue on my 1020. I did a hard reset on 10586.164 , now all it's issues are there in 8.1 too.. Battery drain , scrolling is a mess , lags a bit. Already tried everything ( Literally everything , hard resets , soft resets , flashing etc. ) still no luck. Please post any progress made !

    Here's my story : http://forums.windowscentral.com/ask...ia-1020-a.html

    Did you by any chance restore from back up? If you are trying out any of the beta builds, one of the golden advice I can give is - DO NOT restore from back up. Start fresh, every time, every build.
    04-12-2016 05:27 AM
  14. Rohit Duggal's Avatar
    Yes , I did. Too late now :(
    8.1 messed up on my 1020 :|
    Tried everything. No results !
    04-12-2016 07:58 AM
  15. pankaj981's Avatar
    Yes , I did. Too late now :(
    8.1 messed up on my 1020 :|
    Tried everything. No results !
    Check that thread of yours...
    04-12-2016 11:49 PM
  16. Captain_Eric's Avatar
    I hard reset my 1520.3 without problem.
    04-13-2016 12:38 AM
  17. Axeelant's Avatar
    Reading all this makes me scared of my HR i wanted to do this week after almost a year of insider on my L930... And i can't even get the latest build from yesterday...
    04-13-2016 03:58 AM
  18. Maurizio Troso's Avatar
    Reading all this makes me scared of my HR i wanted to do this week after almost a year of insider on my L930... And i can't even get the latest build from yesterday...
    Read bettere twice and calm... :) there's only ONE messed phone.
    Wich ring you got? Last build is on Release
    Last edited by Maurizio Troso; 04-13-2016 at 04:27 AM.
    04-13-2016 04:05 AM
  19. Axeelant's Avatar
    Read bettere twice and calm... :) there's only ONE messed phone.
    Wich ring you got? Last build is on Release
    Ok i will still do it this Friday :)
    I have a Lumia 930, build 14295.1000. Funny thing here is that Windows Insider app only shows fast, slow and production rings now, while release has gone missing... I tried all rings but the new update doesn't come up...
    04-13-2016 01:35 PM
  20. Maurizio Troso's Avatar
    Ok i will still do it this Friday :)
    I have a Lumia 930, build 14295.1000. Funny thing here is that Windows Insider app only shows fast, slow and production rings now, while release has gone missing... I tried all rings but the new update doesn't come up...
    You cannot see Rekease because it could be a downgrade and a o.s. can be downgraded! If you want Release, you must recover first phone via WDRT
    RumoredNow likes this.
    04-14-2016 02:38 AM
  21. Axeelant's Avatar
    You cannot see Rekease because it could be a downgrade and a o.s. can be downgraded! If you want Release, you must recover first phone via WDRT
    Wow they really did things more complicated... At least i know what is going on now :) Thanks.
    04-14-2016 03:16 AM
  22. Maurizio Troso's Avatar
    Wow they really did things more complicated... At least i know what is going on now :) Thanks.
    Beh, that's the same thing of windows desktop since Windows 98 ....
    04-14-2016 03:23 AM
  23. Rohit Duggal's Avatar
    OMG!!! If you are an insider on 14295, doesn't matter how unreliable your phone has become (for most, a lot), DO NOT HARD RESET. Sunday afternoon, my phone is being consistently crashing apps, low battery life, camera not working... all those annoying bugs you'd come to expect from Insider Previews. The things is, consistently throughout Windows Insider, HR solves lots of problems. Well, apparently that isn't the case anymore. Here I am, monday morning, doing a restore on my phone after the third failed hard reset.

    First of all, the phone won't automatically restart after you select Hard Reset. So you have to go onto that again. Then it took about 1 hour to complete the process (that usually doesn't go beyond 5min). When it finished... Well, everything went to ****. I restored my backup, but it didn't downloaded my apps, even though they all appeared on my start screen. They didn't appear as pending in the app list neither, so it was all a matter of manually downloading everything. Amidst the plethora of app updates, there was a store update. Prior to updating the store app, all apps that required overriding storage options to install (WhatsApp, MyTube... All those who require to be installed in internal memory) refused to complete downloading, even after several retries. After the store update, some of them got through before the store suddenly crashing. After that, it restarted with about 30 pending app updates that neither updated nor went away. About 4 apps that were downloading/installing at the time it restarted refused to begin downloading again, stuck in a pending state.

    For a moment or two I though I could live without them (basically, FB Messenger, Instagram (Beta) and Baconit), but then I noticed my backup didn't restore Windows Insider neither, which was why several apps looked... different then they did before restoring (Phone, Camera and Maps to name a few). Plus, without WI I couldn't upgrade to the next build that would (hopefully) fix some of those issues. When I went into the store I found myself locked out from entering any apps. Not only there were about 32 pending downloads (The three aforementioned apps plus 29 pending updates that were already installed), but I couldn't get into any app in the store for installation. Any time I clicked any app (including Insider) all I got was a endlessly loading cycle. OK. I could live without installing apps for a few days until next build rolls around, then I restore, but the most basic function I will EVER require in any smartphone is e-mail and Outlook is completely broken after HR. Not only does it not read my MSA, it doesn't recognize her even after manually adding in the app. Nor did it work with any other account I added afterwards including Office 365 and Gmail.

    You'd think it would stop there. It didn't.

    I made a second HR, this time without a backup restoration hoping to at least get my e-mail up and running. Not a single one of the aforementioned issues was fixed. Every single one of them happened again, only this time they were paired with an SD Card issue. Once the phone booted, it recognized my SD Card and asked if I wanted to use it as default app install destination. I choose yes, because I have a 640XL with only 8GB of internal whilst my SD card is 32GB (Class 10, made for running apps without major constraints). The apps that remained there from the previous install were not removed (about 2 GB) and the phone refused to let any new ones in (I didn't format the SD along with the reset because there were about 8GB of music I did not wanted to have to copy into it again). And then, there was the third HR.

    This time, I made sure to erase the SD card as well, which worked (for my surprise). All the issues from the first HR came back and there were new ones: None of the system apps updated (ranging from extras like Glance to more important ones like Extras & Info), lockscreen was gone (Not the image, the actual lock. Pressing the unlock button would take me straight into Start), any and all apps, excluding the pre-installed ones, refused to open, leaving me stuck on "Opening..." or "Loading..." or "Resuming...".

    I've had enough for a day, so decided to save my third HR for the morning after. I put my phone on the charger all night long with the store open, hoping all those nasty problems would sort themselves out. They didn't. And the task responsible for checking battery life was apparently also gone, because when I got to my phone this morning it was still sitting on 40% battery life. After a Soft Reset, battery updated itself to 97% (it was supposed to be 100, but it's better than 40), store remained unable to download, update or dismiss any of the **** that was going on, outlook refused to allow me to read e-mail, WhatsApp (or any other app for that matter) still didn't open, so I finally decided to try and restore and stay on RTM this time.

    Right now, I'm downloading the WP 8.1 image for restoration, after which I will update to RTM, HR and stay there for a while, at least until a more stable build makes it's way to us. I'm not ranting, this is a warning. I get that I'm an insider running a beta system bla bla bla, I'm just warning you not to make the same mistake I did, because I almost missed two deadlines for assingment delivery because my college group mostly uses WhatsApp as communication and I didn't had it for about 75% of the sunday. If only I could turn back time and stop myself from HRing, I would be SO MUCH happier right now. If your phone is unreliable on RS, straight up Recover and sit on RTM for a couple of days before updating.

    Also, before someone says this, YES, I HAVE SUBMITTED THAT FEEDBACK ON THE DARN FEEDBACK APP.
    Any progress on your situation ?
    05-05-2016 02:33 AM
  24. Joao Paulo Castro Alves's Avatar
    After the HR, I restored my phone to 8.1, updated to RTM and remained there until one of the latest Redstone Previews (what can I say? I'm addicted to features). I am now on Insider Fast with 14332 and running smooth as baby skin.
    05-16-2016 11:27 AM

Similar Threads

  1. Microsoft Band 2 is on sale again for just $175
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 1
    Last Post: 05-02-2016, 11:37 AM
  2. How do I reset my Lumia 650 after having preview installed?
    By Windows Central Question in forum Microsoft Lumia 650
    Replies: 3
    Last Post: 04-12-2016, 02:02 AM
  3. In Microsoft Edge, how do I find and reopen recently closed tabs?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 04-11-2016, 01:43 PM
  4. Cortana voice search not working, what could the problem be?
    By dharma teja1 in forum Windows 10 Mobile
    Replies: 6
    Last Post: 04-11-2016, 06:33 AM
  5. Replies: 0
    Last Post: 04-11-2016, 05:38 AM
LINK TO POST COPIED TO CLIPBOARD