The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. hardywang's Avatar
    The new build pretty much makes iris scan useless. I turned on the lock screen, the iris scanning popped up for about 0.1 second then disappeared. I have to pulled down notification area, close it to make iris scanning show up.

    If the screen is turned of because of idle, the scanner's red light is on.

    I have seen many people complained it.

    I have Lumia 950XL.
    Last edited by hardywang; 04-14-2016 at 06:33 PM.
    04-14-2016 06:18 PM
  2. YKinase's Avatar
    Same on 950. There are already at least 6 entries in the feedback hub all in the past hour. Please upvote. Surprised this was missed during testing.
    I still see the "Windows Hello is preventing some options..." Message on the sign in options screen too.

    Has anyone tried a hard reset?
    04-14-2016 06:30 PM
  3. mmar1974's Avatar
    Same here 950
    04-14-2016 06:54 PM
  4. GrayW0lf's Avatar
    Has anyone tried a hard reset?
    Just be sure to keep a backup of your TXTs handy since you can't be sure that MS is really storing them in our Microsoft Account right now. I've been over a week without any SMS downloads from the cloud.
    04-14-2016 07:09 PM
  5. JohnnyBawesome's Avatar
    I did and the same problem persists
    04-15-2016 12:01 AM
  6. Red920's Avatar
    I've got simlar problems with Iris scan on my 950

    Windows Hello has been removed until they give us a fix
    04-15-2016 12:09 AM
  7. JaimitoFrog's Avatar
    same on 950XL. I shut it off now. also apps wont launch, like WM power user, FB messenger.
    04-15-2016 12:26 AM
  8. mrmobileperformance's Avatar
    Same on 950. There are already at least 6 entries in the feedback hub all in the past hour. Please upvote. Surprised this was missed during testing.
    I still see the "Windows Hello is preventing some options..." Message on the sign in options screen too.

    Has anyone tried a hard reset?

    I think the Windows 10 Mobile developer team let themselves be rushed by their managers. Build 14322 has a lot of bugs, at least Edge doesn't accumulate useless tabs in memory anymore.

    Sent from mTalk
    04-15-2016 12:39 AM
  9. mmar1974's Avatar
    at least Edge doesn't accumulate useless tabs in memory anymore.

    Sent from mTalk
    Some good news at least
    04-15-2016 12:46 AM
  10. david90531's Avatar
    Same. Windows Hello no longer usable. Tried resetting a IRIS profile also did not work. It just gets stuck on the initial set up screen, does not read eyes. Actually I think this was a problem since last build, but at least it was still working.

    This problem, along with Band 2 still unable to sync and messenger does not launch kinda drag this build down pretty bad... Too bad because it does have lots of new features and neat UI changes, some things also seem smoother and faster.
    04-15-2016 02:40 AM
  11. Hans Swolfs's Avatar
    same on my 950XL and hard reset did no good... don't understand how they overlooked this one...
    04-15-2016 02:52 AM
  12. Wookieekiller's Avatar
    It does read your eye on the setup screen it just doesn't show the progress, and yeah it did the same thing on last build. But you can still set up iris even though it doesn't work now :p
    04-15-2016 05:35 AM
  13. bells0's Avatar
    950XL users, weird one - try putting your hand over the top sensors. I do this through the day to get my glance screen up [have a 30 sec timeout] - now when i do this, it sets the iris scanner off!

    So my Hello works, but only if i swipe my hand over the sensor first.......
    04-15-2016 06:32 AM
  14. Maurizio Troso's Avatar
    950XL users, weird one - try putting your hand over the top sensors. I do this through the day to get my glance screen up [have a 30 sec timeout] - now when i do this, it sets the iris scanner off!

    So my Hello works, but only if i swipe my hand over the sensor first.......
    Again the sensor bug messing up Glance and friends.... ? :(
    bells0 likes this.
    04-15-2016 06:38 AM
  15. cory1717's Avatar
    My iris scan on my 950 doesn't work at all anymore on this new build
    04-15-2016 08:15 AM
  16. da1stprince's Avatar
    Originally posted by da1stprince
    Originally posted by david90531
    Same. Windows Hello no longer usable. Tried resetting a IRIS profile also did not work. It just gets stuck on the initial set up screen, does not read eyes. Actually I think this was a problem since last build, but at least it was still working.

    This problem, along with Band 2 still unable to sync and messenger does not launch kinda drag this build down pretty bad... Too bad because it does have lots of new features and neat UI changes, some things also seem smoother and faster.

    band 2 still works, you have to go into the health app to turn notifications back on manually
    04-15-2016 08:52 AM
  17. chsoriano's Avatar
    I just had to turn off Hello on my 950XL because of this. Seems like a big miss in terms of listing as a known issue. Took me less than 15 mins after the update to notice this
    04-15-2016 10:49 AM
  18. mmar1974's Avatar
    talk about something that is done VERY often and not caught as a bug... bafling
    JaimitoFrog likes this.
    04-15-2016 11:08 AM
  19. xrs22's Avatar
    Same, 950, iris fail. Think I may turn it off.
    04-15-2016 11:21 AM
  20. speccy's Avatar
    How do I disable Windows Hello?
    04-16-2016 02:30 AM
  21. chsoriano's Avatar
    How do I disable Windows Hello?
    Go to Settings > Personalization > Lock Screen, then click on the link that says "Sigh in options" on the very bottom. On this screen you should see a "Remove" button in the Windows Hello section .
    04-16-2016 08:40 AM
  22. speccy's Avatar
    Thanks, that's one issue solved. Now also had my phone freeze for the first time ever, had to hold volume+down to force a reboot. This build is not good on the 950 at all.
    04-17-2016 02:34 AM
  23. xrs22's Avatar
    Thanks, that's one issue solved. Now also had my phone freeze for the first time ever, had to hold volume+down to force a reboot. This build is not good on the 950 at all.
    Mine does random black screen and just vibrates, gotta force reboot it too .
    04-18-2016 11:48 AM
  24. speccy's Avatar
    Mine has settled down and isn't freezing, but I had to disable the iris scanner, and there are several apps that just won't open that were fine before.
    04-18-2016 12:40 PM

Similar Threads

  1. Windows 10 Mobile Insider Preview 14322 Issues (Redstone Branch)
    By Mark Kaplan in forum Windows 10 Mobile Insider Preview
    Replies: 370
    Last Post: 05-11-2016, 05:58 AM
  2. Lumia Camera and Rich HDR ?
    By ReprobusR in forum Windows 10 Mobile
    Replies: 3
    Last Post: 04-19-2016, 04:11 PM
  3. Halo 5: Guardians Warzone Firefight beta is live until April 18
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-14-2016, 03:20 PM
  4. Action Center and Cortana improvements part of Windows 10 Mobile preview build 14322
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-14-2016, 02:30 PM
LINK TO POST COPIED TO CLIPBOARD