05-19-2016 12:56 PM
71 123
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  1. Camaroon's Avatar
    Hi all, just wondering if anyone else is having any issues with Cortana after installing the update. I upgraded yesterday and don't remember at all if I used Cortana to search between then and now, but for the last couple of hours I can't get Cortana to do anything other than open. Typing in a search is completely screwy. Either the search box is hidden by the keyboard, or if I type something and hit enter, Cortana just spins and does nothing. Speech is also completely broken. Hey Cortana will wake her up but never listens. If I hit the microphone button to manually activate, same thing. The only way I can search now is by going to Bing through edge. Also, she's not updating info like calendar appointments that have been changed. I've upgraded to pretty much every fast ring version without any problems, this has been the biggest so far. Lumia 950, thanks!
    gesi666 and Allan Cantillo M like this.
    04-15-2016 09:11 PM
  2. cory1717's Avatar
    I have the same problem on my 950
    04-15-2016 10:03 PM
  3. Camaroon's Avatar
    Any better for you?
    Originally posted by cory1717
    I have the same problem on my 950
    04-16-2016 09:23 AM
  4. Maurizio Troso's Avatar
    Cortana seems working only in few countries like USA, UK, etc.
    No more italian support in last fast build, guees the same in other countries ( I read India too)
    04-16-2016 10:40 AM
  5. Camaroon's Avatar
    That's my issue, I'm in the US. I checked my region just to make sure it didn't change after the update, but it's still correct.
    Originally posted by Maurizio Troso
    Cortana seems working only in few countries like USA, UK, etc.
    No more italian support in last fast build, guees the same in other countries ( I read India too)
    04-16-2016 11:07 AM
  6. Maurizio Troso's Avatar
    That's my issue, I'm in the US. I checked my region just to make sure it didn't change after the update, but it's still correct.
    Ok, then according Gabe and his team Cortana works on the US West Coast >.< I guess.
    SO I need Cortana everyday (I'm Italian) and I gave up and reverted back to official build.
    I'm insider since 3 years but enough is enough!
    04-16-2016 11:29 AM
  7. carryonvending's Avatar
    I'm in the UK and have a 930. Hey Cortana still not working, or even an option in settings.

    However, she reads my incoming SMS messages and can be roused by pressing the microphone icon... NO HEY CORTANA like before W10 update and then latest 218 update.

    Any ideas????
    04-16-2016 02:50 PM
  8. Chippy757's Avatar
    Works fine on 950 in UK, Hey Cortana too.
    04-16-2016 03:52 PM
  9. LAETH08's Avatar
    I'm trying to find a way to turn her off. I hate using Cortana and since this build there doesn't seem to be an option to turn her off.. My location is turned off so I don't know why she's even on in the first place. 950xl
    Keith Wallace likes this.
    04-16-2016 05:02 PM
  10. Keith Wallace's Avatar
    I'm trying to find a way to turn her off. I hate using Cortana and since this build there doesn't seem to be an option to turn her off.. My location is turned off so I don't know why she's even on in the first place. 950xl
    Same issue today. I'm not going to use my phone for search if I can't turn it off. I want it off, that's just the way I prefer it.
    04-17-2016 02:17 AM
  11. Sedp23's Avatar
    Cortana has constantly crashed for me the last two builds on the release rings.

    Sent from mTalk
    04-17-2016 03:10 AM
  12. D Kerns's Avatar
    I am having the same problem on a 640, Cortana not working.
    This has been the buggiest build I have had from the fast ring.
    Keith Blackwell likes this.
    04-17-2016 06:39 AM
  13. LAETH08's Avatar
    Not sure if this link will work but this is what happened to me today. Not sure if it's a generic message she says but I thought it was kind of funny.
    http://s236.photobucket.com/user/Laz..._0001.png.html
    04-18-2016 07:29 AM
  14. Camaroon's Avatar
    That's interesting. I actually changed my region to the UK to see if it was a region issue, and it still didn't work. At this point the build is usable enough that I don't think I'm going to roll back, basically hoping that since we're getting close to release, and since so many bugs have been reported, that we'll get another new build in a week or two. Definitely the buggiest redstone build by far, but we gotta expect these things when we want unfinished software!
    04-20-2016 08:08 AM
  15. carryonvending's Avatar
    Got to fully agree. The first build after the intro of the Upgrade Adviser was as flaky as puff pastry. The 218 HAS been me more comfortable with staying with MS phone and not going to android. HEY CORTANA is definitely useful, but not essential.
    218 has actioned many of the comms errors etc, however there has to be a definitive OS upgrade that gives us users both confidence and usability.
    Its around 96% done, but the 4% is not only taking time, but must be embarrassing to MS.
    04-21-2016 01:22 AM
  16. Camaroon's Avatar
    Anyone who was having this issue have it fixed in the last two updates? Still not working for me. Definitely the biggest bug that still persists since all the apps are opening properly now.
    Keith Blackwell likes this.
    04-22-2016 01:44 PM
  17. carryonvending's Avatar
    Totally agree. Plus using Cortana to READ SMS messages, she needs telling TWICE (or for USA Readers - TWO TIMES). Plus before upgrade you could touch the incoming message to stop her reading... That is no longer available.
    Chippy757 and Jamar Wright like this.
    04-25-2016 04:06 AM
  18. Camaroon's Avatar
    Downloaded 14332 last night, Cortana still not working. Anyone else?
    04-27-2016 09:15 AM
  19. drachen23's Avatar
    I've been having these exact same Cortana problems with the last few Redstone builds, including 14332. If I have time this weekend, I'll probably try hard resetting and see if that helps, since I haven't seen a lot of people complain about this one.
    04-27-2016 11:44 AM
  20. rhapdog's Avatar
    Also having problems with Cortana on 14332, using Lumia 640. She crashes A LOT. She does not send text messages, or anything. Everytime I try to talk to her she crashes.

    Sending texts from Action Center doesn't work, and Messaging Everywhere also not working. Messages can't be sent. I can only send messages from within the message app within the phone.
    04-27-2016 08:33 PM
  21. erzhik's Avatar
    Same problem. Been getting worse with every build and latest build just made mine non-functioning at all. All I can do is open it and type something in, as soon as I do that it crashes.

    950XL in US on latest fast build.
    rhapdog likes this.
    04-27-2016 09:22 PM
  22. Bobvfr's Avatar
    Hey Cortana working for me with 14322 on a 1520 in the UK.

    For the OP, would it be a good idea to call the thread something like "XXXX not working on build XXX" rather than using the words "New update", with three builds in not much more than a week, I have no idea what build you are having an issue with.
    04-28-2016 04:21 AM
  23. brian770's Avatar
    in the USA on my 1520 cortana is not working at all on build .332. have tried all settings and nothing is working. my wife has a 640 XL and its not working on hers either.
    04-28-2016 05:23 AM
  24. Temujin Morgan's Avatar
    My Lumia 950 is working fine with Australia as the only speech language on the phone on build 14332. So talking to Cortana and typing both work. Including reminders, calendar appointments etc.

    My Lumia 930. Has UK and US installed but Australia which was there prior isn't now and is failing to download (they did say speech packs were having issues in this build). So no Cortana on my 930 including web searches. She did work previously.
    04-28-2016 05:50 AM
  25. rhapdog's Avatar
    My Cortana on a AT&T GoPhone Lumia 640 in the USA running build 14332 does not function at all, as described above.

    What I would like to know, has a hard reset fixed it for anyone? I don't want to do the hard reset unless it fixes stuff. Could someone report if they have tried it and if it worked?
    Keith Blackwell likes this.
    04-28-2016 07:57 AM
71 123

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