1. Arlan Henry's Avatar
    UPDATE: Updated to 14390 but the problem still exists. At least I was able to update to 14390.
    Lumia 1520 Build 14388

    I'm having the most peculiar issue where I'm being constantly bombarded by push notifications alerting me that "You need to fix your Microsoft Account." This has been going on with the previous build from last Thursday (14385). It was rectified by simply clicking the message and clicking "Fix Now". Well to be more specific, the error on 14385 was telling me to Fix my Microsoft account in order to receive further insider builds.

    Now with 14388:

    Attachment 128490
    This message bombards my notifications and clicking it takes me here.

    Attachment 128491
    This comes next.

    Attachment 128492
    When I try to fix my Microsoft account through Outlook; or any other method, I get this.

    Soon as I receive a push notification from any other app it's immediately followed by this push notification.

    Soft Resets fail to remove the error. As a matter of fact, before my home screen can load, the notification is already greeting me.

    Googling this error proves to be futile.

    The Store, Onedrive, Feedback app cannot connect.


    I found THE solution!!! No resetting or messing around required.

    Open outlook settings on phone (the little gear symbol bottom left)
    Attachment 108859
    click Accounts
    click Add Advanced set-up
    click Exchange ActiveSync

    follow this:
    Server address: s.outlook.com
    Domain: <leave empty>
    Username: Your email address
    Password: Your password
    TLS/SSL encryption required: Yes

    You secondary outlook account will now sync and your contacts and emails will appear! This is basically the same as the automatic setup you have been trying, but there is a bug with it! Don't forget to Thank me for it :)
    ^This didn't work.

    I refuse to hard reset (for now) but I fear that I may not be able to receive future insider builds when they come up (Probably on Tuesday).

    Anybody else still with this problem?
    Last edited by Arlan Henry; 07-15-2016 at 08:53 PM.
    Chintan Gohel likes this.
    07-15-2016 01:33 AM
  2. Arlan Henry's Avatar
    The issues finally resolved itself earlier today; a few days after 14393.5 update.

    Now I just have to deal with the rapid battery drain (where the battery drains even when charging) unless I put the phone in airplane mode and the extreme overheating issue.
    07-29-2016 03:43 AM
  3. Chintan Gohel's Avatar
    The issues finally resolved itself earlier today; a few days after 14393.5 update.

    Now I just have to deal with the rapid battery drain (where the battery drains even when charging) unless I put the phone in airplane mode and the extreme overheating issue.
    A few things you can try out:
    1. Check settings >system > battery > which apps are using the most energy?
    2. Again, in battery section, which apps can run in the background? Can you disable those you don't need? Keep messaging enabled to run in background
    3. In battery section, you can also set up battery saver to kick in when the battery reaches a certain percentage. I keep mine on 100% so it's always on battery saver mode
    4. In mail app, how often do you have mails to sync? Generally the longer the time period, the less the battery usage
    5. What about brightness settings? Is it on high or auto? Auto is better than a fixed setting
    6. If you find that messaging app uses a lot of battery, this could be because it's linked with skype. Go to messaging app, settings and unlink skype
    7. In photos app, do you have auto upload of photos enabled? If yes, try to not upload high res photos and videos unless you are charging the phone and on wifi
    8. When you use some apps that are not data heavy like whatsapp or mail, you can use a lower network speed like 2G. It's what I do usually. I only use LTE when I have to use 6tag
    9. If you're using edge for basic browsing, you could try using UC browser. Not only does it use less data but you can also disable images which means you save even more on data. The less data your phone has to receive, the less the energy used
    10. In settings > privacy - check each of those settings to see which apps can use what. For example I can't understand why Word would need to access location info so I disabled that. There might be apps using services that they are not meant to use
    11. Finally, keep wifi/cellular off when you don't need to have them on. The toggles in action centre are pretty fast so it doesn't take much time in switching internet on/off
    12. Disable auto update of apps, you only update when you are ready and not when you are in need of critical things
    13. For insider rings โ€“ reduce the amount of telemetry and feedback that you send โ€“ this can have a big impact
    14. If you have Cortana tile pinned to start screen, remove it




    Hope this helps you
    Maurizio Troso likes this.
    07-30-2016 06:31 AM
  4. Arlan Henry's Avatar
    Thanks. You guys are way more helpful than Microsoft Answers ๐Ÿ‘Œ๐Ÿฟ
    Chintan Gohel likes this.
    08-02-2016 03:23 PM
  5. Abishek Azariah's Avatar
    how to fix the microsoft account problem?????
    09-04-2016 07:05 AM

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