08-09-2016 09:57 AM
108 123 ...
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  1. Ertonimus's Avatar
    I just updated a Lumia 730 to the latest build for my roommate. This is her first windows phone and when I try to add her Gmail account by clicking Google in accounts it brings up a page in Edge saying the browser is not supported. I tried adding it as an imap/pop3 account and google sent her recovery account an email saying it blocked an attempt to sign in from an unsecure device.

    Anyone know how to fix this? The phone is useless to her if she can't sync her google account. I hope this doesn't mean google is about to screw over the Anniversary Update...
    Scienceguy Labs likes this.
    08-02-2016 10:06 PM
  2. Allen Rhodes's Avatar
    I second this, about to be in some deep doo-doo!
    08-02-2016 11:12 PM
  3. Allen Rhodes's Avatar
    Was able to add email manually with imap settings. Cant do so for calendar as it states there is already an account with that name. Will try deleting email account and add calendar tomorrow. SMDH... cmon MS, Christ.
    08-02-2016 11:46 PM
  4. anthonyng's Avatar
    This happened before, I tried to complain on twitter in april :) https://twitter.com/ynohtnacf/status/720840661369393152

    I don't know who fixes it but it was eventually corrected
    08-02-2016 11:50 PM
  5. Ertonimus's Avatar
    This happened before, I tried to complain on twitter in april :) https://twitter.com/ynohtnacf/status/720840661369393152

    I don't know who fixes it but it was eventually corrected
    My issue is that its a new phone and I can't add a google account in the settings but that screenshot is the same thing that comes up when I try to do it... my roommates first windows experience isn't going so hot.
    08-03-2016 12:06 AM
  6. Allen Rhodes's Avatar
    Tried to add another to my 950xl, same message. So it's not just her phone. Just tweeted the Sarkar about it.
    08-03-2016 12:11 AM
  7. Auric Jarrel's Avatar
    Yeah just ran into this same problem after going forward with the update and then factory resetting my device. My university email account uses google so I'm boned if I can't get this working.
    08-03-2016 12:11 AM
  8. anthonyng's Avatar
    My issue is that its a new phone and I can't add a google account in the settings but that screenshot is the same thing that comes up when I try to do it... my roommates first windows experience isn't going so hot.
    Understood, but just saying, make some noise about it on social networks :D
    Ertonimus likes this.
    08-03-2016 12:12 AM
  9. Rui Gomes1's Avatar
    Same issue here. Lumia 950.
    08-03-2016 05:03 AM
  10. Janis Mucenieks's Avatar
    Similar problem on Lumia 950 10.0.10586.494. Total disaster - no email no contacts.
    08-03-2016 05:08 AM
  11. Neil McDougall's Avatar
    If Google Account can't be added to your phone, try going to google account from your computer and check your security settings. A certain security option when selected will block certain devices as it might consider it a suspicious log in to your account from an unknown device. If you unselect it, then you will be able to set up email and get contacts.
    08-03-2016 05:41 AM
  12. Janis Mucenieks's Avatar
    Not true in this case. The Google account setup process relies on webwiev (Edge) and this in turn is not recognized any more by google signin system. Turning "Allow less secure apps: ON/OFF" has no effect on this issue. Same is for double authentication and creating of special password for Outlook.
    Going from "Mobile" to "Desktop" on Edge. Closing the app, restarting the device - has no effect either. At least this is the case for: 10.0.10586.494
    Ertonimus likes this.
    08-03-2016 05:55 AM
  13. Rui Gomes1's Avatar
    It is really very strange that you are not being able to login with the .494 release! This should work with this version.

    What is your Edge version? Mine is 38.14393.5.0 on release preview.
    08-03-2016 05:57 AM
  14. Janis Mucenieks's Avatar
    Edge I have this one: 25.10586.494
    EdgeHTML: 13.10586
    And no new updates available. Automatic update turned on. And I have this in Update section: "your device is up to date".
    08-03-2016 06:12 AM
  15. Ertonimus's Avatar
    It is really very strange that you are not being able to login with the .494 release! This should work with this version.

    What is your Edge version? Mine is 38.14393.5.0 on release preview.
    Mine is also 38.14393.5.0

    None of the google account security options solve it either. When I got the warning that an unsupported device had signed in after trying to manually add the device with imap/pop3 I went into google security and confirmed the device was okay and tried again but it still didn't work... this is a major bummer.
    08-03-2016 06:40 AM
  16. Men That Move's Avatar
    Same problem here
    08-03-2016 07:28 AM
  17. Ertonimus's Avatar
    Was able to add email manually with imap settings. Cant do so for calendar as it states there is already an account with that name. Will try deleting email account and add calendar tomorrow. SMDH... cmon MS, Christ.
    It's allowing us to initially add it as an imap but then immediately says the account needs to be fixed and asks for the password again send wont sync.
    08-03-2016 07:41 AM
  18. maderpavel's Avatar
    Same problem with new Lumia 650 in factory settings(10586.494) and the same after updating. What is the solution???? New phone and it is unusable for me now!!!
    08-03-2016 08:30 AM
  19. Janis Mucenieks's Avatar
    Just did a Factory reset - no good. Same problem persists. Browser not supported. Google account can't be setup.
    08-03-2016 08:52 AM
  20. Allen Rhodes's Avatar
    It's not a security setting issue for the initial post issue. Manual I map setup has worked overnight.
    08-03-2016 08:53 AM
  21. Ertonimus's Avatar
    It's not a security setting issue for the initial post issue. Manual I map setup has worked overnight.
    Youre lucky - still not working for us. She's going to try if without access to her email or calendar for the day but I know that wont last long. Hopefully, google stops blocking it or Microsoft fixes it if they're messing up the handshake.
    08-03-2016 09:13 AM
  22. Rui Gomes1's Avatar
    That's a massive issue. No emails no contacts! Especially when we are talking of an OS to business oriented!!

    I see that there is more people with this issue. Why is this not on the main page with a workaround solutions?!
    08-03-2016 09:14 AM
  23. maderpavel's Avatar
    08-03-2016 09:22 AM
  24. cvsdude's Avatar
    I have same problem with my Lumia 1520.
    Huge problem when I have everything on my google account.

    http://answers.microsoft.com/en-us/m...=1470236938019
    Last edited by cvsdude; 08-03-2016 at 10:22 AM.
    08-03-2016 09:52 AM
  25. Thazal's Avatar
    So until this is fixed the only way to add a gmail account is to add it under "Other Account" in Choose an Account.
    08-03-2016 10:05 AM
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