1. jeff92k7's Avatar
    I have an issue this morning that is driving me nuts. My outlook/email shows that I have 5 unread emails, except that I don't have any unread emails. The start screen icon has the little "5" on it and the lock screen shows "5" next to the email icon. I do not have any unread emails at all. I have rebooted the phone, changed email syncing options to show everything (instead of just last two weeks), checked the other folders that are synced, but there are no unread emails anywhere.

    How do I get the stupid indicator to reset? It is driving me nuts telling me that I have new emails when I don't.

    Windows 10586.29 Lumia 1520.
    12-16-2015 09:31 AM
  2. Pete's Avatar
    Unpin the mail tile and re-pin it again. That should sort it out.
    12-16-2015 09:46 AM
  3. jeff92k7's Avatar
    Never mind. After hassling with it for over an hour, it seems to have finally reset itself.
    12-16-2015 09:47 AM
  4. Panos Athanasiou's Avatar
    i think it got updated today? duno :P
    if you choose to leave from insider program you can get away from stupid issues like this i was driven crazy when the phone icon had the same issue until it got updated after 1 hour when my brain was already burned from being annoyed over it xD
    12-16-2015 11:15 AM
  5. the-scotsman's Avatar
    The Outlook Mail tile (like many others) doesn't update correctly. Quite often it doesn't clear when I've read my email. Very annoying.
    breaker119 likes this.
    12-16-2015 06:09 PM
  6. Adriaan Le Grange's Avatar
    I have the same problem!
    I read the email and few seconds after that the phone just restarted by itself
    So now the pinned tile shows i have 1 email and glance was also showing I have 1 unread email
    Glance is not showing an unread mail anymore but the tile keeps showing there is 1 unread email
    I tried to unpin and re-pin...doesn't work
    I deleted my account and added it again....doesn't work
    I tried a soft reset....Doesn't work
    I deleted the email that it says is unread...Doesn't work

    What did work for me is: closed outlook completely, unpinned the tile, send my self a email from another account, when i got the mail I didn't read it, I pinned the outlook app again, the app showed 1 unread email(the one i send to myself) opened the app read the email and the unread notification was gone.

    hope they will fix this bug soon.
    12-17-2015 01:12 AM
  7. chenhogi's Avatar
    The Outlook Mail tile (like many others) doesn't update correctly. Quite often it doesn't clear when I've read my email. Very annoying.
    I have the same problem.
    Come on Microsoft, this is basic.
    12-17-2015 11:25 AM
  8. bells0's Avatar
    Had this today on my 950xl. Unpinned and repinned, all ok.
    12-18-2015 09:28 AM
  9. bells0's Avatar
    This is doing my head in. Everytime now, only on my icloud email account. Why has it started all of a sudden??

    Guess MS are on their jols now, so have to put up with it for the next 2 weeks.........

    Why did i expect the OS to work on my brand new W10 450 phone????
    12-19-2015 03:47 AM
  10. Hitmand's Avatar
    Unpin the mail tile and re-pin it again. That should sort it out.
    This issue has been annoying me for several weeks and your solution solved it! Can't believe it was that simple!
    05-23-2016 03:37 AM
  11. lopezi's Avatar
    I had to do the whole "unpin, re-pin" today. However, what was weird is that I had 20 emails, the notification icon showed 20, I then read all 20 but the notification icon and live tile went down to 9 although I had read all of them and they were all marked as read.

    Oh well, good thing I found this post, I wouldn't have known to unpin and re-pin to clear the notification.
    05-24-2016 10:18 AM
  12. scott miller10's Avatar
    This issue has been annoying me for several weeks and your solution solved it! Can't believe it was that simple!
    Guess what?

    March 2017 and this is still an issue.

    Microsoft mobile is a complete joke of an ecosystem, Windows 10 mobile has been an absolute disgrace of a mobile OS.

    Nutella is and will be the ruination of Microsoft technology, period. With that ***** at the helm of Continuum and the Surface range it is doomed to fail.

    This is my last Windows phone (Lumia 640 lte) as I will be going to either Apple or Android, there simply is no other choice now.

    The rumoured Surface phone is a pipe dream and any mobile running Continuum will be a glorified Palm Pilot.

    Seriously? who will dock a mobile and turn it into a desktop these days when I can take almost any decent android handset and cast the screen to almost any decent tv or HD monitor wirelessly.

    As usual with Microshaft their thinking is about 3 years behind everyone else, just look at the Zune.
    03-30-2017 01:53 PM
  13. Edski303's Avatar
    I had the same problem, but unpinning the Outlook Mail tile wouldn't fix it.
    Since the Creators Update there's a new option in the Outlook Mail notifications settings which is 'group notifications'. I had to turn all but one of the Outlook Mail notifications off, and leave the group notifications on, since it was notifying me of e-mail coming in on addresses of which I didn't want to be notified of.
    Last edited by Edski303; 05-09-2017 at 12:23 PM.
    05-09-2017 08:30 AM

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