1. Keith White Jr's Avatar
    As of this morning my Lumia 640 phone isn't alerting me when I receive texts. When I restarted the phone it popped up a message that said "There is a problem with your MSA Credentials. Please re-enter your MSA Credentials"

    When I hit "continue" nothing happened. Anyone know what that is?
    12-16-2015 11:26 AM
  2. meikejne's Avatar
    I'm not sure why it popped up, but this just happened to me on my Lumia 950 for the first time.
    12-16-2015 01:08 PM
  3. Keith White Jr's Avatar
    Now my Gmail account is no longer synced to my phone and it says "Something went wrong... if this isn't your regular Microsoft account delete it and re-enter your regular account information"

    What is going on?
    12-16-2015 03:01 PM
  4. MiloTheOne's Avatar
    I've been getting that all week on my 950. Idk if it's a bug or a way to remotely access a device /account info. I checked where my account was accessed/attempt to access from was in China and Russia.
    12-16-2015 05:53 PM
  5. Keith White Jr's Avatar
    Thats not good!
    12-17-2015 07:30 AM
  6. kmolter's Avatar
    I'm also randomly getting the "There is a problem with your MSA Credentials. Please re-enter your MSA Credentials." on my new Lumia 950. Hitting continue does nothing. This started a few days ago. Text and e-mail randomly locks up. The only way I have found that fixes it (temporarily) is hard reset by holding down power button and volume down. I have all the latest software updates. Anyone else have this problem or know how to fix?
    12-31-2015 12:05 PM
  7. EspHack's Avatar
    bugs? another day on w10? it happened on my pc a while ago cause a previous bluescreen apparently damaged some data on the ssd, after a check and auto fix it never appeared again, so it might be something similar on mobile, never seen it on my phone though
    12-31-2015 07:38 PM
  8. kmolter's Avatar
    Update to my problem: I went to the Microsoft store and they wiped and reloaded the 950 Windows 10 OS. Since then, I have not had any issues. This was a pain, but service at the Microsoft store was excellent and I suppose it is expected to have growing pains with a new phone and new OS.
    01-03-2016 11:44 AM
  9. Joseph Felix Gregory's Avatar
    Someone is trying to access your account?
    02-13-2016 08:31 AM

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