Alert tones turning off?

freypal

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Oct 18, 2011
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My sister is having a weird issue with her new 950. Every time it reboots, the WhatsApp notification tone changes from "Default" to "None".

She's tried assigning different tones and re-installing WhatsApp but it hasn't helped. Has anyone else seen this bug?
 

X7or360

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Jun 24, 2011
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Yes, I have the same glitch.

For me it happens both with Facebook Messenger and Whatsapp. On whatsapp, a reboot changes the notification sound to the one I had with my previous phone, a Lumia 930.

As for Facebook Messenger, it goes to none as you described.

On a final note, I'm on 10586.29, I haven't tested any other builds on my 950 yet.
 

le_roi50

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Feb 10, 2014
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Same here on my 950XL
Recently updated to build 10586.63, but he bug is still there.
Can't say if there is a specific senario when it happens.
But very, very annoying!
 

Krysmack

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Feb 10, 2016
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I have the same problem with my Lumia 930.

Before that i've had the same issue on my Lumia 920, and no Soft Reset, Hard Reset or app remove/install resolved the problem.
I have no idea about the reason and way to fix it.
 

Abb4d0n

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May 30, 2013
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I can confirm this. First it changed to the previous ring tone I had for WhatsApp after a reboot.
Now, after a hard reset and restoring the settings it changes to no ring tone. Really annoying when you forget to change it back after a reboot.

Is there already feedback in the feedback app we can vote for?
 
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