1. Paganmoon's Avatar
    Since a few days back some apps simply refuse to start on my phone. For instance Spotify, my bank authentication app and the Microsoft Authenticator. When I select one of these apps the start screen "clears" showing only the background, and then nothing happens.
    Apparently I'm really still on the start screen, as if I press where for instance my Outlook tile is, Outlook starts.
    Reboot/soft reset didn't help. But uninstalling Spotify and reinstalling it, made it functional once again. I however don't want to uninstall and reinstall my authenticators as then I'd have to set them up from scratch again. Anyone know of a way to "repair" apps without reinstalling them?
    I've also now entered the fast ring on the insider program, figured maybe upgrading the OS would magically repair the apps, but no luck there either.

    Not allowed to post links so can't link to the screencap of how it looks, but it's basically just the background with the navigation bar at the bottom visible.
    01-13-2016 02:01 PM
  2. rfr0st's Avatar
    Them not working may have to be due to the apps not being updated and on the .63 firmware?

    Which phone are you using?
    My 950XL doesn't seem to like some apps when i tried to install them on .29, but Spotify is working and here in Sweden the bank auth. app aswell.
    01-13-2016 02:43 PM
  3. Paganmoon's Avatar
    Hi, I've got a 950, was running on the official released .29 (with the latest firmware). And all the apps were working without an issue, up until 2 days ago, when I noticed Spotify suddenly wouldn't start (it worked the day before). Spotify now works again, after reinstalling, and I'm guessing the bank auth app (Mobilt BankID, so same as yours), will start working again if I uninstall it, and reinstall it, but then I'd have to set it up from scratch, and the same with the Microsoft Authenticator. So I'm hoping to find some fix that can repair the apps without having to re-install them.

    So it's been working without a problem since I got the phone, stopped working a few days ago. So not really related to firmware or the OS version.
    01-13-2016 02:52 PM
  4. albe231's Avatar
    Same here groove music won't load. 950XL on .29 with latest firmware.
    01-14-2016 12:11 AM
  5. rfr0st's Avatar
    Hi, I've got a 950, was running on the official released .29 (with the latest firmware). And all the apps were working without an issue, up until 2 days ago, when I noticed Spotify suddenly wouldn't start (it worked the day before). Spotify now works again, after reinstalling, and I'm guessing the bank auth app (Mobilt BankID, so same as yours), will start working again if I uninstall it, and reinstall it, but then I'd have to set it up from scratch, and the same with the Microsoft Authenticator. So I'm hoping to find some fix that can repair the apps without having to re-install them.

    So it's been working without a problem since I got the phone, stopped working a few days ago. So not really related to firmware or the OS version.

    That's really weird.
    Updated to .69 and reverted to .29 yesterday due to a huge battery drain probably caused by the new version.
    Even did a hard reset with no backups afterwards and now I'm experiencing a similar behaviour with apps not opening (Lumia offers).
    Some apps are even "force closing" after installing and won't even start.
    A reboot solved it.

    Mobilt BankID is working fine, installed today. No reinstallation needed like for Lumia offers.

    No problems with Groove and Spotify so far.
    01-14-2016 05:30 PM
  6. David Bladen's Avatar
    Groove is broken on .63(930)for me, it won't open at all. That's the only issue I have so there is no way I'm hard resetting just for that, I rather just switch back to Spotify. MS really need to list Groove in the store so it can be reinstalled if necessary. I mean it's not exactly feature packed so how do they break it so often.
    01-14-2016 06:10 PM
  7. scolab's Avatar
    I had the same problem on my Icon after doing a hard reset and restore yesterday. Ended up uninstalling the faulty apps, then reinstalling. They are all working now.
    01-14-2016 06:14 PM
  8. Paganmoon's Avatar
    Well, in a stroke of good luck, my phone automatically rebooted yesterday evening, now all apps are working again. Strangely doing a manual reboot and soft reset hadn't helped, but when it "crashed" (as I suspect it did), everything is functional again. Go figure...
    01-15-2016 02:06 AM
  9. albe231's Avatar
    You can get groove to work again by going through the store to music and selecting the music link from the main page there and by also opening a song from the file viewer.
    01-18-2016 03:10 PM
  10. krayziehustler's Avatar
    You can get groove to work again by going through the store to music and selecting the music link from the main page there and by also opening a song from the file viewer.
    Thanks you just saved me. Was losing my patience. But as WP users we always find a way around our problems lol
    01-19-2016 01:18 PM
  11. albe231's Avatar
    Thanks you just saved me. Was losing my patience. But as WP users we always find a way around our problems lol
    So I just join the insider program on the Slow Ring and updated to build .36 and I haven't had the issue since. I would give it a try.
    01-24-2016 11:16 PM

Similar Threads

  1. One Drive Photos - Any Way to Keep from Pushing ALL Photos to Windows Phone?
    By Windows Central Question in forum Ask a Question
    Replies: 4
    Last Post: 01-14-2016, 09:30 AM
  2. Brightness and Bluetooth and Undervolting questions on SP4
    By KristianKennethCarl in forum Microsoft Surface Pro 4
    Replies: 3
    Last Post: 01-13-2016, 04:16 PM
  3. FB app won't stay open on Win 10, what can I do?
    By Windows Central Question in forum Windows 10
    Replies: 1
    Last Post: 01-13-2016, 01:51 PM
  4. Unlocked Nokia Lumia 1020 with Virgin Mobile
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-13-2016, 01:48 PM
  5. Running android app on my lumia 950xl
    By Krystianpants in forum Windows 10 Mobile
    Replies: 2
    Last Post: 01-13-2016, 01:36 PM
LINK TO POST COPIED TO CLIPBOARD