02-15-2016 02:23 PM
44 12
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  1. 137's Avatar
    or at least, got in the way of saving my own life.

    Last week I woke up in the middle of the night to atrocious chest pains which I unfortunately experienced already a couple years before.
    I knew it instantly: I was having a heart attack.

    I live alone and I am, in a sense, completely isolated as I happen to be an expatriate in Shanghai, with very poor spoken Chinese skills.
    I reached for my phone to dial the number of a hospital which serves foreigners and employs 100% English-speaking staff.

    Right, my phone. A Lumia Icon running Windows Mobile 10.
    I launched the Phone app, a rather uncommon event I have to say, given how almost every bit of communication for me goes through Wechat/Whatsapp or plain emails.

    I started dialing the number, and as I typed it and suggestions started to populate the screen, the app crashed.
    It also left the Phone app's tile veiled in a worrisome pale color that anticipated further disaster.
    My heart sunk (as it wasn't sinking already) as the phone rebooted after a couple seconds.

    And as my teeth were grinding and my chest felt like exploding, I stared for an eternity of compounded eternities at the screen as it went through:
    The Nokia logo
    Verizon's infuriating splash screen
    Windows' logo
    Finally bringing me back to the home screen where I knew, I just knew the Phone app would crash again if I repeated my previous actions.

    You know what they say, "What is the definition of insanity? Doing the same thing again and again and expecting a different outcome".
    So, despite death literally hanging over me, I had to think quickly to how to work my way around yet another Windows Mobile 10 bug.
    I was dying, and I had to care about Windows Mobile 10's quirks.
    So I went to Outlook, wrote an email with the hospital's number to myself, received it, and clicked to get it dialed automatically. Aww.

    Later, in my hospital room, I did it.
    I did it, I tried to manually dial the number again, just to see if the crash would have happened again, perhaps sending me to the morgue rather than the E.R.
    And I smirked as the app, and the whole phone, my expensive top of the line Lumia Icon, crashed again upon performing the most primitive task of them all.

    I have to say it.
    Windows Mobile 10.. you left me heartbroken.
    02-09-2016 05:29 AM
  2. someone2639's Avatar
    As a quick PSA, the Insider preview page specifically says that you might not be able to make calls, not even emergency calls. I'd suggest just staying on 8.1 until the Icon gets its official W10 release.
    02-09-2016 06:05 AM
  3. bichaels's Avatar
    Hope you're on the way to a speedy recovery! I lived in Shanghai for 5 years and loved every minute but definitely not the best place for a medical emergency.
    Good quick thinking in the circumstances, I would have probably tried skype which would have also then crashed...
    Nathan-NL, libra89, aXross and 5 others like this.
    02-09-2016 06:27 AM
  4. EspHack's Avatar
    Hope you're on the way to a speedy recovery! I lived in Shanghai for 5 years and loved every minute but definitely not the best place for a medical emergency.
    Good quick thinking in the circumstances, I would have probably tried skype which would have also then crashed...
    nah skype would've left you to die watching a loading screen
    02-09-2016 09:52 PM
  5. gpobernardo's Avatar
    or at least, got in the way of saving my own life.

    Last week I woke up in the middle of the night to atrocious chest pains which I unfortunately experienced already a couple years before.
    I knew it instantly: I was having a heart attack.

    I live alone and I am, in a sense, completely isolated as I happen to be an expatriate in Shanghai, with very poor spoken Chinese skills.
    I reached for my phone to dial the number of a hospital which serves foreigners and employs 100% English-speaking staff.

    Right, my phone. A Lumia Icon running Windows Mobile 10.
    I launched the Phone app, a rather uncommon event I have to say, given how almost every bit of communication for me goes through Wechat/Whatsapp or plain emails.

    I started dialing the number, and as I typed it and suggestions started to populate the screen, the app crashed.
    It also left the Phone app's tile veiled in a worrisome pale color that anticipated further disaster.
    My heart sunk (as it wasn't sinking already) as the phone rebooted after a couple seconds.

    And as my teeth were grinding and my chest felt like exploding, I stared for an eternity of compounded eternities at the screen as it went through:
    The Nokia logo
    Verizon's infuriating splash screen
    Windows' logo
    Finally bringing me back to the home screen where I knew, I just knew the Phone app would crash again if I repeated my previous actions.

    You know what they say, "What is the definition of insanity? Doing the same thing again and again and expecting a different outcome".
    So, despite death literally hanging over me, I had to think quickly to how to work my way around yet another Windows Mobile 10 bug.
    I was dying, and I had to care about Windows Mobile 10's quirks.
    So I went to Outlook, wrote an email with the hospital's number to myself, received it, and clicked to get it dialed automatically. Aww.

    Later, in my hospital room, I did it.
    I did it, I tried to manually dial the number again, just to see if the crash would have happened again, perhaps sending me to the morgue rather than the E.R.
    And I smirked as the app, and the whole phone, my expensive top of the line Lumia Icon, crashed again upon performing the most primitive task of them all.

    I have to say it.
    Windows Mobile 10.. you left me heartbroken.
    Well, this is a serious event. Good thing you reached the hospital. Better write an email to Microsoft and report what just had happened (or almost happened) - just attach a proof of your medication and hospital bill (of course, cover the unneeded information like your name, address, and personal contact info). This should prompt them to somehow update their Insider policies for future members who may be placed under the same scenario.
    Guytronic and RumoredNow like this.
    02-10-2016 01:17 AM
  6. midnightfrolic's Avatar
    Glad you're still with us. As far as I know, at this point in time, Windows 10 Mobile is only installed officially on the 950/XL. all other phones need to use the Insider builds. Is that what you were using? The Insider build?

    If you are, you should have read the Insider disclaimer that Insider builds are test builds and not stable. They can crash for no apparent reason because they are test builds. They also recommend not using Insider test builds on your main phone.

    Cannot rule out the fact it could be firmware related. But i'd wager it was buggy Insider build.
    hidayat225 likes this.
    02-10-2016 01:34 AM
  7. slimchap's Avatar
    WOW!!! This is scary, now I wish I don't have Windows 10 Mobile installed on all my phones.. Well, thank goodness you made it to the hospital.
    aXross likes this.
    02-10-2016 02:30 AM
  8. TheChazas's Avatar
    Good thing that you are better now. About the phone and its OS, that could have happened with any device.
    02-10-2016 06:06 AM
  9. Alain_A's Avatar
    I have the insider on my Lumia 830 for a very long time. The phone app has never crash on me, ever.
    Yeah, like gpobernardo said a letter to Microsoft would be good
    02-10-2016 06:31 AM
  10. fgaudet's Avatar
    Omg, I can imagine the feeling of panic... Kudos on keeping your calm and quickly finding a solution. If I may suggest: pin the hospital contact on your start screen...
    xandros9 likes this.
    02-10-2016 07:12 AM
  11. Krystianpants's Avatar
    Sorry for what happened to you but you should consider going back to 8.1. I never experienced any crashes before. Perhaps you have a contact in your address book that causes it too happen. Now that you're better you could check to see if any odd characters or anything strike at you.

    This actually brings up an interesting point with the windows lock screen. Most lock screens I have seen have a make emergency call button that dials straight to emergency. Iphone definitely has it. But I can't even remember if that exists on windows 8.1. Does anyone recall?

    Maybe create a feature request with a customizable emergency number in settings that will appear on "make emergency call" under the lock screen. Default would be 911 but allow editing. Editing would also have a terms of acceptance with a disclaimer stating that emergency calls outside of the default number can't be guaranteed.

    If the Verge is reading this we can expect a "Windows 10 phone almost kills a man" article.
    jmshub likes this.
    02-10-2016 08:41 AM
  12. Demian Mioc's Avatar
    Sorry for what happened to you but you should consider going back to 8.1. I never experienced any crashes before. Perhaps you have a contact in your address book that causes it too happen. Now that you're better you could check to see if any odd characters or anything strike at you.

    This actually brings up an interesting point with the windows lock screen. Most lock screens I have seen have a make emergency call button that dials straight to emergency. Iphone definitely has it. But I can't even remember if that exists on windows 8.1. Does anyone recall?

    Maybe create a feature request with a customizable emergency number in settings that will appear on "make emergency call" under the lock screen. Default would be 911 but allow editing. Editing would also have a terms of acceptance with a disclaimer stating that emergency calls outside of the default number can't be guaranteed.

    If the Verge is reading this we can expect a "Windows 10 phone almost kills a man" article.
    wp_ss_20160210_0002-1-.pngYou can dial emergency from lock screen.
    02-10-2016 08:55 AM
  13. TLRtheory's Avatar
    As a quick PSA, the Insider preview page specifically says that you might not be able to make calls, not even emergency calls. I'd suggest just staying on 8.1 until the Icon gets its official W10 release.
    Right. With the way this was titled, I expected to hear of a Lumia 950/950XL/550... or something running official W10M instead of a beta version.
    02-10-2016 09:12 AM
  14. ssapre's Avatar
    Click image for larger version. 

Name:	wp_ss_20160210_0002[1].png 
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ID:	122030You can dial emergency from lock screen.
    that is when you have PIN. If you dont, no options of direct emergency call !!
    Jazmac likes this.
    02-10-2016 09:15 AM
  15. Krystianpants's Avatar
    Click image for larger version. 

Name:	wp_ss_20160210_0002[1].png 
Views:	59 
Size:	309.4 KB 
ID:	122030You can dial emergency from lock screen.
    Well I'll be a fried pickle. You're right. I never see it because I unlock with the Iris. You have to swipe up for the pin pad haha.

    It would be nice if you could edit that number for people who need to call a different one.
    02-10-2016 09:17 AM
  16. v535's Avatar
    @137: My advice is to stay away from phones and settle down for a couple otherwise you'll experience a serious heart-break again. I hope you're body is fine even w/ all the medications. Take care.
    Atleast, MS should tell the "insider" to install preview builds only on secondary phones or else don't try it at all. Sometimes perfectly running phones can encounter some quirks, which by the way is not in our hands.
    02-10-2016 10:35 AM
  17. jdballard's Avatar
    Atleast, MS should tell the "insider" to install preview builds only on secondary phones or else don't try it at all.
    I can't find it online, but I know I've read somewhere a warning that you may not have the ability to make calls. Might be in the Insider warning on the phone (not currently running insider builds) but even if it's not there, there are plenty of warnings that it is pre-release and things may not work correctly. One would assume that a phone will work correctly even in pre-release, but the phone component of a "smartphone" it wouldn't shock me if it is one of the least used functions when compared to all the apps and other functions. I'd never really thought about being in that situation when running pre-release software, but it is something to think about.

    All that aside, I'm glad 137 is OK. And using outlook to send an email to himself to direct dial shows great thinking under pressure.
    v535 and Bobcat665 like this.
    02-10-2016 10:52 AM
  18. Jonnie LasVegas's Avatar
    Glad you're still with us. As far as I know, at this point in time, Windows 10 Mobile is only installed officially on the 950/XL. all other phones need to use the Insider builds. Is that what you were using? The Insider build?

    If you are, you should have read the Insider disclaimer that Insider builds are test builds and not stable. They can crash for no apparent reason because they are test builds. They also recommend not using Insider test builds on your main phone.

    Cannot rule out the fact it could be firmware related. But i'd wager it was buggy Insider build.
    This still happens with my 950 not running insider builds, but official build. So to be 100% honest it could've been life threatening even without the insider builds!
    02-10-2016 10:56 AM
  19. pericle's Avatar
    Oh man, a person almost dies because of his phone crashing during an emergency and the first reaction for everyone here is to point out the fine print for the Insider Build. You guys would have made excellent lawyers for Microsoft.
    02-10-2016 11:08 AM
  20. xandros9's Avatar
    This still happens with my 950 not running insider builds, but official build. So to be 100% honest it could've been life threatening even without the insider builds!
    This.
    hidayat225 likes this.
    02-10-2016 11:16 AM
  21. v535's Avatar
    All that aside, I'm glad 137 is OK. And using outlook to send an email to himself to direct dial shows great thinking under pressure.
    If it had happened to me, my body along with my phone will be laid to rest in a coffin, to remind me, you're dead because of the phone.
    hidayat225 likes this.
    02-10-2016 11:19 AM
  22. chancooluk's Avatar
    Glad you're still with us. As far as I know, at this point in time, Windows 10 Mobile is only installed officially on the 950/XL. all other phones need to use the Insider builds. Is that what you were using? The Insider build?

    If you are, you should have read the Insider disclaimer that Insider builds are test builds and not stable. They can crash for no apparent reason because they are test builds. They also recommend not using Insider test builds on your main phone.

    Cannot rule out the fact it could be firmware related. But i'd wager it was buggy Insider build.
    Its also installed on the Lumia 550 by default. Without updating the software the 550 isn't capable of placing a call, sending an sms or adding a contact. Every app crashes at the most basic level.

    Once updated everything works (most of the time at least), but the software shouldnt have needed updating to the latest version just to do a simple phone task.
    midnightfrolic and xandros9 like this.
    02-10-2016 11:25 AM
  23. anon(3463402)'s Avatar
    Sorry, but you can't blame anyone for the problems where you agreed with potential risks.

    I wish you a fast recovery.
    Bobcat665 likes this.
    02-10-2016 11:49 AM
  24. wgs84's Avatar
    WOW!!! This is scary, now I wish I don't have Windows 10 Mobile installed on all my phones.. Well, thank goodness you made it to the hospital.
    Don't you have at least one phone running the tried-and-true 8.1? I had W10m on my main phone, but I decided to roll back after my phone locked up when I was trying to answer a call, and I had to restart it. W10m is fun to check out, but I wouldn't do it on my primary device again.
    02-10-2016 11:55 AM
  25. Ariel Takom's Avatar
    First of all, I wish the OP a speedy recovery. Your story was thrilling, and I'm glad it turned out good. That e-mail part was genius and I couldn't imagine myself thinking of something like that if I was in the same situation.

    The emergency call feature is present in both WP8.1 and W10M, only if you've set a password to your phone.

    But for me, what I did was I saved the contact numbers of all the local hospitals/police stations/fire stations of the area I'll be staying at i.e. the area around my university and the area around my permanent home (two places of different states), and pin them to my start screen.

    If I've free time, I'd also place the emergency numbers on speed dial, and change them everytime I move from one area to another i.e. going back home for sem-breaks.

    So yeah, some of you might want to do this so I thought I'd share it.

    Also, it's amazing how the OP is able to memorize the number of the hospital, and recall it at such a crucial situation, especially since its a unique hospital (100% English-speaking) and I guess the contact number would be different than China's national emergency number, like 911 for the US or 999 for Malaysia.
    xandros9 likes this.
    02-10-2016 01:03 PM
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