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06-04-2016 05:30 AM
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  1. Lundon44's Avatar
    Hey guys,

    I have a feeling I'm an isolated case from the looks of it, but I woke up to find my Outlook and Calendar apps both crash immediately after trying to open them. Tried a bunch of reboots even held power and vol down a few times and neither reboots helped. I know there was an app update yesterday so not sure it's directly related.

    Not sure what to do other than wait for another app update which can be weeks. Anyone know where I can submit this feedback directly to MS? I really need to get my email and calendar back asap. Hard reset is not an option.
    Last edited by Guytronic; 03-10-2016 at 03:51 PM.
    Robinator and Yanze like this.
    03-10-2016 08:09 AM
  2. Derek Belman's Avatar
    The same is happening to me, I use a Lumia 640XL, After the last update I cannot open either the mail or the calendar, both crash immediately after I try to open them, get the splash screen, then go back to my home screen.

    Any assistance would be greatly appreciated.

    Cannot do a hard reset
    Lundon44 likes this.
    03-10-2016 08:15 AM
  3. Maurizio Troso's Avatar
    Hey guys,

    I have a feeling I'm an isolated case from the looks of it, but I woke up to find my Outlook and Calendar apps both crash immediately after trying to open them. Tried a bunch of reboots even held power and vol down a few times and neither reboots helped. I know there was an app update yesterday so not sure it's directly related.

    Not sure what to do other than wait for another app update which can be weeks. Anyone know where I can submit this feedback directly to MS? I really need to get my email and calendar back asap. Hard reset is not an option.
    Try going in Settings -> Storage -> SD card -> search Outlook and move to memory device, then reboot
    03-10-2016 08:25 AM
  4. it4brown's Avatar
    I'm experiencing the same issue. Moving from SD card is not an option because everything is saved/installed locally to device.
    03-10-2016 08:30 AM
  5. Lundon44's Avatar
    Try going in Settings -> Storage -> SD card -> search Outlook and move to memory device, then reboot
    Outlook IS installed on the main memory device. As well, Outlook doesn't show up under installed apps anyway.
    03-10-2016 08:32 AM
  6. Maurizio Troso's Avatar
    Outlook IS installed on the main memory device. As well, Outlook doesn't show up under installed apps anyway.
    Then go to Store -> hamburgher -> My downloads -> Updates... and finger crossed
    03-10-2016 08:36 AM
  7. Lundon44's Avatar
    Actually I checked for app updates 5 min ago and nothing was found from the app store.

    Here's what's really weird. I just went back to the app store this time to look for another email app to install temporarily. Outlook was the first result so I went to it just to see what was in the last update. It offered me the option to update so I installed it.

    Now it works again. WTF!
    TortugaOnline likes this.
    03-10-2016 08:39 AM
  8. Lundon44's Avatar
    So check this out... I checked for app updates 5 min ago and nothing was found from the app store to be updated.

    I went back to the app store this time to look for another email app to install temporarily. Outlook was the first result so I went to it just to see what was in the last update. It offered me the option to update so I installed it.

    Now it works again. WTF!
    Robinator likes this.
    03-10-2016 08:41 AM
  9. Maurizio Troso's Avatar
    actually i checked for app updates 5 min ago and nothing was found from the app store.

    Here's what's really weird. I just went back to the app store this time to look for another email app to install temporarily. Outlook was the first result so i went to it just to see what was in the last update. It offered me the option to update so i installed it.

    Now it works again. Wtf!
    lol
    03-10-2016 08:43 AM
  10. nwnjjim's Avatar
    The same thing with my Lumia 1020 with the latest Insider Preview. You are not alone. Being reported in the Store reviews for Outlook Mail and Calendar.
    03-10-2016 09:17 AM
  11. Davide Carozza's Avatar
    Me too. Will see if I can snag an update like you.
    Last edited by Davide Carozza; 03-10-2016 at 10:14 AM.
    03-10-2016 09:32 AM
  12. Maurizio Troso's Avatar
    The same thing with my Lumia 1020 with the latest Insider Preview. You are not alone. Being reported in the Store reviews for Outlook Mail and Calendar.
    Read above,, they resolved
    03-10-2016 10:07 AM
  13. Maurizio Troso's Avatar
    Me, too. Will see if I can snag an update like you.
    hanno risolto reinstallandolo direttamente dallo store ;)
    Davide Carozza likes this.
    03-10-2016 10:08 AM
  14. RumoredNow's Avatar
    Threads Merged.

    User... Do not create multiple threads on your issue. It actually works against you as any advice gets scattered around and a coherent conversation cannot develop as easily...
    Guytronic likes this.
    03-10-2016 02:59 PM
  15. TortugaOnline's Avatar
    That worked for me too. Thanks a lot!
    03-10-2016 03:08 PM
  16. Snaffie's Avatar
    I know this is not going to be much help, but I got the latest Windows 10 update last night, on my 640XL and just tried the calendar and Outlook apps and they both seem fine.
    03-10-2016 03:10 PM
  17. mjrtoo's Avatar
    Yup, happening here too. There was an update that needed a reboot, after that won't launch...awesome...
    03-10-2016 04:50 PM
  18. moliver510's Avatar
    Yeah here too, Outlook crashes and no update available.
    Robinator and Yanze like this.
    03-10-2016 05:32 PM
  19. meoge's Avatar
    I had the same issue as the OP and like him I checked for updates but none were showing. After seeing his post I searched for Outlook in the store and sure enough it had the update button. Updated and everything is working again. Glad I came here before resetting my phone.
    Robinator likes this.
    03-10-2016 07:08 PM
  20. Robinator's Avatar
    Is there something fundamentally broken with Windows? These sorts of issues just happen far too often.

    I'm glad I came here for shooting my L640.

    After the third update in 15 minutes Mail at least now starts again. Whew!!!
    03-10-2016 07:14 PM
  21. Doug_10's Avatar
    I had the same issue as the OP and like him I checked for updates but none were showing. I searched for Outlook in the store and it said I had it installed and didn't offer me any update. So no Outlook.
    Yanze likes this.
    03-10-2016 07:23 PM
  22. vladurash's Avatar
    Hy all,

    My Outlook won't open any more. I don't have any update option. Phone rebooted 5 times 'till now and this issue is still here.
    How to resolve this, without hard reset?
    Lumia 640XL DS.

    10x
    03-11-2016 01:08 AM
  23. peterrey's Avatar
    Had same problem and finally did hard reboot
    03-11-2016 01:39 AM
  24. Maurizio Troso's Avatar
    Hy all,

    My Outlook won't open any more. I don't have any update option. Phone rebooted 5 times 'till now and this issue is still here.
    How to resolve this, without hard reset?
    Lumia 640XL DS.

    10x
    Go into store, search Outlook and install, many people resolved that
    03-11-2016 02:36 AM
  25. Dheeraj Sukumaran's Avatar
    but after the update for both, it runs smoothly

    ~DheeraJ~
    03-11-2016 02:38 AM
37 12

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