1. Matt Thompson74's Avatar
    Nokia Lumia 920, that is. was stolen. I have the IMEI number and box it came in that has all its spects. Can it be reset from that?
    03-12-2016 01:11 AM
  2. Laura Knotek's Avatar
    Sorry to hear that!

    From Microsoft: https://www.windowsphone.com/en-us/h...d-a-lost-phone
    To erase your phone

    If you're certain you can't get your phone back, or if you have sensitive information on it that you want to protect until you recover it, you can erase your phone remotely.

    1. Go to account.microsoft.com/devices. If you're prompted to sign in, use the same Microsoft account you used to sign in on your phone.
    2. Choose the phone you want to erase, and then click Find My Phone.
    3. Click Erase.
    4. If you're absolutely, positively sure, select the I'm ready to erase my phone check box, and then click Erase.
      Note

      It's a good idea to let your mobile operator know that you've lost your phone. If you have credit cards on your lost phone, contact your bank to report them as lost.

  3. Laura Knotek's Avatar
    Sorry to hear that!

    From Microsoft: https://www.windowsphone.com/en-us/h...d-a-lost-phone
    To erase your phone

    If you're certain you can't get your phone back, or if you have sensitive information on it that you want to protect until you recover it, you can erase your phone remotely.

    1. Go to account.microsoft.com/devices. If you're prompted to sign in, use the same Microsoft account you used to sign in on your phone.
    2. Choose the phone you want to erase, and then click Find My Phone.
    3. Click Erase.
    4. If you're absolutely, positively sure, select the I'm ready to erase my phone check box, and then click Erase.
      Note

      It's a good idea to let your mobile operator know that you've lost your phone. If you have credit cards on your lost phone, contact your bank to report them as lost.

    03-12-2016 01:51 AM

Similar Threads

  1. Why isn't my Nokia 230 dual sim connecting to PC Suite?
    By Windows Central Question in forum Ask a Question
    Replies: 3
    Last Post: 06-23-2017, 12:07 PM
  2. What smart watches are compatible with Lumia phones?
    By Windows Central Question in forum Smartwatches
    Replies: 9
    Last Post: 08-10-2016, 09:45 PM
  3. Why isn't my song saving on Groove music?
    By Windows Central Question in forum Groove Music
    Replies: 0
    Last Post: 03-12-2016, 12:49 AM
  4. Why doesn't my headset have sound?
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 03-12-2016, 12:32 AM
LINK TO POST COPIED TO CLIPBOARD