1. victor_solis's Avatar
    I am on 10.0.14283.1000 on my AT&T Lumia 950. I am trying to change the sign-in option so that I'm prompted for my PIN after 15 minutes, but that option is greyed out. At the top of the screen, it shows:

    Windows Hello is preventing some options from being shown.

    I can change the PIN itself, just not the interval that I'm prompted.
    03-17-2016 01:20 PM
  2. chsr40's Avatar
    Same problem here. I also did a hard reset (with backup restore, however) after the last update, but the issue remains.
    Although the Iris-scanner works pretty fast now, it still is kinda annoying.
    03-18-2016 05:21 AM
  3. jeffaz76's Avatar
    Same problem here. I also did a hard reset (with backup restore, however) after the last update, but the issue remains.
    Although the Iris-scanner works pretty fast now, it still is kinda annoying.
    Updated to AT&T's latest firmware and the 1429 update. Still have the same issue. When you did a hard reset did you go back to the 15xx build or the Redstone 14xx? I haven't found much about this issue but so far it seems to be related to Redstone.
    03-18-2016 04:35 PM
  4. chsr40's Avatar
    I did a hard reset after the update before the current Redstone 14291 release on the Insider Fast Ring (sorry, I can't recall the build number). This was also the update when the issue started. Apparently, we seem to be the only ones facing it (apart from some frech guy), since you won't find any related topics on google or bing...
    I have no idea what triggers the problem. Since I can live with it so far, I don't want to do a hard reset again just to figure it out.
    03-21-2016 03:06 AM
  5. Undefeatable's Avatar
    guys you are not alone at all, I'm facing the same problem I'm using Lumia 950xl build 14295
    03-28-2016 03:15 PM
  6. da1stprince's Avatar
    have the same issue.... was this ever resolved?
    04-13-2016 12:17 AM
  7. chsr40's Avatar
    No, at least not for me. I still have to enter my PIN or scan my iris every time.
    04-13-2016 05:15 AM
  8. Jedimastermas8's Avatar
    Same problem here. Lumia 950XL
    04-15-2016 08:03 AM
  9. ginandbacon's Avatar
    Same problem here. Lumia 950XL
    Same issue on my 950 at 10.0.14322.1000 after joining insider on fast ring. Iris scanner comes on after I lock phone but doesn't come on when I press the power button where I have to enter my pin. Huge battery drain and I can't disable hello.
    04-18-2016 05:08 PM
  10. radar1029's Avatar
    I've got the same issue on the insider fast ring, Lumia 950XL. Having to punch in my pin after every close is getting really annoying. They need to fix this asap.
    04-21-2016 08:42 AM
  11. chsr40's Avatar
    It has finally been fixed with build 14332!
    04-27-2016 03:54 AM

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