05-17-2016 08:06 AM
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  1. reuven Hershkovitz's Avatar
    hi
    i have the microsoft Lumia 640 Dual SIM (RM-1077_1015) form poland Country variant running Denim 8.10.15148.160 2177.0.15184.36002 windows phone 8.1 update 2.
    after i read today that windows 10 mobile (RTM) OTA is rolling out i got into the windows 10 mobile update advisior and tap next, the app check for update and complet but its say:"we are working with your mobile operator..(https://i.imgur.com/T1TKUjL.jpg)"
    How long should I wait?
    Thanks
    03-17-2016 04:51 PM
  2. Richm246's Avatar
    I get the same thing here in the UK with the same phone.
    03-17-2016 04:53 PM
  3. Chowchilla's Avatar
    Lumia 640 LTE here, bought unbranded and unlocked. getting the same message.
    03-17-2016 05:01 PM
  4. micallan_17's Avatar
    Same thing on AT&T Lumia 830.

    Posted via the Windows Central App for Lagdroid. I kid I kid :D
    03-17-2016 07:44 PM
  5. reuven Hershkovitz's Avatar
    maybe we need to format the lumia?
    03-18-2016 02:54 AM
  6. Brian Holmgren's Avatar
    I got the same with the Australian country variant of Lumia 640 XL LTE.
    03-18-2016 03:39 AM
  7. Bunnikins's Avatar
    Same issue here. UK 640 LTE, bought unlocked, and freshly recovered with factory image. Thought it was because I didn't have a sim installed, gone and bought a Tesco mobile SIM with top up to test this, still saying 'We are working with your mobile operator'.

    Any advice gratefully received.

    I wish they'd just release a factory image we could flash.
    03-18-2016 04:33 AM
  8. Florin_Anghel's Avatar
    I think it will be another month or two or four or never until you get it.
    Microsoft just f**** us big time.
    03-18-2016 05:02 AM
  9. Corvusco's Avatar
    Wouldn't installing the Preview Insider build and then dropping to production version work?
    Bunnikins and mary beth hale like this.
    03-18-2016 06:07 AM
  10. lpj_640's Avatar
    mine started saying the same this morning. Guessing it's down to network providers now?

    Posted via the Windows Central App for Android
    03-18-2016 07:14 AM
  11. reuven Hershkovitz's Avatar
    Maybe it's not about the mobile operator on the sim which connocted to the lumia, it's just an excuse for Microsoft to make the update gradually like the PC?
    03-18-2016 09:02 AM
  12. MichaelMcD's Avatar
    Same here, 830 on AT&T. It's really frustrating when Microsoft announces Windows Mobile 10 is available starting yesterday and then it's not actually available.
    03-18-2016 09:36 AM
  13. ImfamousLegend's Avatar
    Same issue here. UK 640 LTE, bought unlocked, and freshly recovered with factory image. Thought it was because I didn't have a sim installed, gone and bought a Tesco mobile SIM with top up to test this, still saying 'We are working with your mobile operator'.

    Any advice gratefully received.

    This is the exact same issue that I have. Lumia 640 LTE unlocked in the UK. Anyone got a solution?

    I wish they'd just release a factory image we could flash.
    03-18-2016 11:53 AM
  14. Bunnikins's Avatar
    Yep, this is exactly what I did, I installed insider app, chose the release preview, installed, went back into the insider app, selected to go to production, went into settings and searched for and installed updates. Seems to have worked
    ImfamousLegend likes this.
    03-18-2016 01:13 PM
  15. ImfamousLegend's Avatar
    Yep, this is exactly what I did, I installed insider app, chose the release preview, installed, went back into the insider app, selected to go to production, went into settings and searched for and installed updates. Seems to have worked
    I did the exact same thing with my Lumia 640. Seemed to work :)
    reuven Hershkovitz likes this.
    03-19-2016 05:13 AM
  16. Chowchilla's Avatar
    I just got an update.. Wasn't windows 10 though. Upgrade advisor still says waiting for operator.
    03-19-2016 07:28 AM
  17. ML10's Avatar
    I did the exact same thing with my Lumia 640. Seemed to work :)
    I'm on tmobile with 640. Should I do that? I does this interfere with me getting any firmware??

    My real question is is there any difference
    03-19-2016 07:34 AM
  18. abhishek singh21's Avatar
    you need to wait for a while as your service provider might be testing the OS. could take a while but relax as your device is in the upgradeable list. XD
    03-19-2016 01:10 PM
  19. DanS117's Avatar
    I have the same problem.....I have the Lumia 640 on MetroPCS.
    03-19-2016 01:54 PM
  20. mary beth hale's Avatar
    Unlocked phones still need to wait on carrier approval. Only unbranded or factory unlocked phones are getting this right now. Example...if you have an unlocked AT&T phone it still needs carrier approval from AT&T.
    03-19-2016 02:09 PM
  21. Mr Hyde's Avatar
    I think it will be another month or two or four or never until you get it.
    Microsoft just f**** us big time.
    The carrier has to allow this update. How can you blame MS for something that is out of their control? Its sort of like blaming any manufacturer who actually makes something that is actually available elsewhere, but you cant buy one because your local store refuses to carry the item.
    groady-ho baluzy likes this.
    03-19-2016 03:23 PM
  22. groady-ho baluzy's Avatar
    The carrier has to allow this update. How can you blame MS for something that is out of their control? Its sort of like blaming any manufacturer who actually makes something that is actually available elsewhere, but you cant buy one because your local store refuses to carry the item.
    Unfortunately with this release, rational seems to have went out the door.
    mary beth hale and Mr Hyde like this.
    03-19-2016 03:32 PM
  23. mary beth hale's Avatar
    Unfortunately with this release, rational seems to have went out the door.
    You've got that right!
    Mr Hyde likes this.
    03-19-2016 03:35 PM
  24. Bunnikins's Avatar
    The carrier has to allow this update. How can you blame MS for something that is out of their control? Its sort of like blaming any manufacturer who actually makes something that is actually available elsewhere, but you cant buy one because your local store refuses to carry the item.
    Understand what you're saying, but several of us on this thread have stayed that we have unbranded, factory unlocked devices.
    03-19-2016 03:59 PM
  25. micallan_17's Avatar
    I updated through the insider app release preview ring which updated me to build 10586.107 I switched to the production ring after the update. Went to settings>phone update and searched for an update which then told me of a pending update to 10586.164

    Posted via the Windows Central App for Lagdroid. I kid I kid :D
    03-19-2016 04:03 PM
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