04-13-2016 09:01 AM
31 12
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  1. msirapian's Avatar
    Hi,

    We insiders knew that the SMS backup/restore system had some hiccups in W10M, especially between build 10549 (IIRC) and above (10572). Between these 2 builds, Microsoft have changed the architecture of SMS saving and restoring:
    a) before 10572 (10549 and below, including WP8.1), SMS were restored sms by sms, in chronological order
    b) after 10572 (including 10572), texts are restored by thread (contact A entirely, then contact B, etc.)

    BUT. Since December, we were many insider noticing that only some messages are restored. Some gaps were observed, or hit and miss sync (a 8 SMS conversation was instantly synced the same day on another device, but with 2 or 3 SMS missing).

    But then we were insiders.

    My only devices now are: Lumia 950 (main phone, with my 2 SIMS) and Lumia 535 (simless). The 535 was flashed to 8.1 last Friday and upgraded "properly" to 10. SMS are starting to restore slowy today only.

    And I got only one thread back at this stage: my wife's one. All messages are there up to 5th of June 2015. Then nothing until this Monday, and it's mainly my messages, 70% of hers are missing.

    Microsoft are TOTALLY silent about this issue. I wouldn't fuss if we KNEW that all SMS are saved systematically, but they fail to restore. But we're not even sure of that. Maybe some SMS fail to be saved in the cloud, and then, are lost forever.

    Contacts+backup is a nice app, but not adapted to dual sim devices.

    Have you hit this issue too? Comment below.

    I find it very rude, from MS, to allow W10M upgrade when their SMS backup process is NOT reliable. Because non Insiders are genuinely upgrading their devices to W10M, thinking it's better, and they may lose memories, or SMS, in the process.
    03-22-2016 01:36 PM
  2. Maurizio Troso's Avatar
    That's strange. I've just turned on my old 520 after days (it becomed my backup phone), and everything gone sync in 10 mins I guess, standing on a table
    03-22-2016 03:50 PM
  3. msirapian's Avatar
    It's on W10M? How many messages do you have to restore/sync?
    03-22-2016 03:52 PM
  4. Maurizio Troso's Avatar
    It's on W10M? How many messages do you have to restore/sync?
    Sure, both my phones (520 + new 650) are in 10586.164, one month sync, about 5,000 .... (I use sms too much...)
    03-22-2016 03:58 PM
  5. msirapian's Avatar
    Ok, switched to one month (and not forever) and they came back instantly, but the gaps are still there for my wife.

    So I'll switch sync off, reboot, delete all messages, and resync on one month to see if it works better.

    Gabe said that if you delete while sync is enabled, then these messages are also removed from the server.
    03-22-2016 04:45 PM
  6. Maurizio Troso's Avatar
    Gabe said that if you delete while sync is enabled, then these messages are also removed from the server.
    I find it a correct choice
    03-23-2016 03:25 AM
  7. msirapian's Avatar
    Yes, if people are informed.

    Started my experiment yesterday evening, nothing has restored today on the 535, set to one month. Sigh. Waiting for the next RS1 build anyway, will see if it reacts better after a hard reset.

    Incredible that this service is not 100% reliable.
    03-23-2016 04:09 AM
  8. drg's Avatar
    I've installed w10 on a number of devices and most times messages come back fine. I've had instances when they didn't come back and doing a hard reset would usually fix it. Now I just got a 640, upgraded it to .164 production build, and messages won't sync. have hard resetted twice but still not downloading. been a few days now and still nothing, have tried all sorts of things but looks like they aren't coming down. this is frustrating...
    04-03-2016 06:19 PM
  9. Maurizio Troso's Avatar
    I've installed w10 on a number of devices and most times messages come back fine. I've had instances when they didn't come back and doing a hard reset would usually fix it. Now I just got a 640, upgraded it to .164 production build, and messages won't sync. have hard resetted twice but still not downloading. been a few days now and still nothing, have tried all sorts of things but looks like they aren't coming down. this is frustrating...
    Seems same temporary server iussue of last december
    04-04-2016 03:19 AM
  10. msirapian's Avatar
    Yes, but the issue is: is that server failure means some messages are lost for ever (not saved), or just not restored, that is the question.

    And Microsoft won't even recognise the problem (6 months old problem), which means disrespect and despise to me. Now W10M is official, people are upgrading their devices, and they *may* lose some messages, while they're not even warned of the possible issue.
    04-04-2016 07:49 AM
  11. Maurizio Troso's Avatar
    Yes, but the issue is: is that server failure means some messages are lost for ever (not saved), or just not restored, that is the question.

    And Microsoft won't even recognise the problem (6 months old problem), which means disrespect and despise to me. Now W10M is official, people are upgrading their devices, and they *may* lose some messages, while they're not even warned of the possible issue.
    I knew everyone got back their own messages at last
    04-04-2016 08:02 AM
  12. msirapian's Avatar
    You're a bit optimist mate. Most people say that /most/ SMS are restored, but never 100%. And depending on device (mobile, PC, etc.), it's not necessarily the same messages which are missing. And this, no matter how long they've waited for.
    04-04-2016 08:48 AM
  13. Jon4248's Avatar
    I too am having this issue now..funny cause I made it through all the insider build with no issues, and my reward for beta testing for free?my sms are now gone
    :(
    04-07-2016 08:07 PM
  14. GrayW0lf's Avatar
    Seems like more threads are popping up about this.. I'm in the same general boat, too, unfortunately.
    04-07-2016 08:50 PM
  15. j o e l's Avatar
    I reset my 950 to .164 since it was too buggy on the latest build. SMS synched after two weeks of nothing. I didn't do hard reset because we were travelling.
    04-07-2016 08:58 PM
  16. drg's Avatar
    not sure what the heck just happened but my messages have just started syncing. is it happening for anyone else? maybe MS fixed something on the back end? the only things I've done since it wasn't syncing was download the windows 10 PC app 'windows phone message backup' just to view my backed up messages and also I updated my dell tablet with the latest 14316 and opened the skype messaging app which shows all my text messages. not sure if those things kicked anything off but I hope other people are getting theres now as well. phone still on build 164.
    GrayW0lf likes this.
    04-07-2016 11:15 PM
  17. GrayW0lf's Avatar
    I'm glad that worked for you. It unfortunately didn't work for me. If anything, it may have illuminated the problem:

    As I've already observed, WP8.1 can sync texts from 2014 through to about 11/2015 and then stops. W10M syncs nothing at all on any build, currently, for me. The new beta "Messaging Everywhere" app on the latest desktop "Insider" build seems to show all SMS from 2014 until about 3/24/2016.

    This makes me think that they tweaked some of the web services that are involved with the sync function and, as a result, we're left without restoration and possibly without a current backup of any recent text messages.

    Also: Thanks for the tip on the "Windows Phone Message Backup" app. Neat freebie app!
    04-08-2016 07:19 PM
  18. Jeffsey500's Avatar
    Darn, guess that means my new phone won't have my old SMS history transferred over. *sigh*
    04-10-2016 10:07 PM
  19. GrayW0lf's Avatar
    Darn, guess that means my new phone won't have my old SMS history transferred over. *sigh*
    I really expect that this is a temporary problem. There are reports on the Feedback app for it and folks on Twitter. Here's to hoping that Microsoft fixes whatever is causing the sync to not work!
    Maurizio Troso likes this.
    04-10-2016 10:50 PM
  20. msirapian's Avatar
    Got a bunch of SMS synced yesternight, but with missing periods, including within a simple conversation exchanged yesterday.
    04-11-2016 04:37 AM
  21. GrayW0lf's Avatar
    Got a bunch of SMS synced yesternight, but with missing periods, including within a simple conversation exchanged yesterday.
    Ugh. I'm not sure that your situation is an "improvement" given the missing messages. I still don't see a single message synced on any of my W10M phones.
    04-11-2016 08:16 AM
  22. msirapian's Avatar
    Messages have missed since December. It's that hit&miss aspect which is the most annoying as I've said in my first message: we don't know if they miss because they were not saved, or just because they are not restored properly.
    04-11-2016 08:31 AM
  23. GrayW0lf's Avatar
    Messages have missed since December. It's that hit&miss aspect which is the most annoying as I've said in my first message: we don't know if they miss because they were not saved, or just because they are not restored properly.
    Did you happen to try those 2 apps that were discussed (realizing that one of them requires the latest Insider Fast build for desktops/laptops/tablets)? I'm in agreement with your concern and discontent with the status of Microsoft's handling of this issue, for what it's worth.
    04-11-2016 09:22 AM
  24. msirapian's Avatar
    Which ones? I have a PC on TH2 (production), a VM on RS1 (latest fast ring build), a 950 on TH2 (production) and a 535 on Fast ring (rs1). The 950 has the sim.

    I've tried "contact+messages" app (a Microsoft one), but it crashes and fails to restore correctly dual sim messages (everything is restored in slot 1).

    I'm suspicious about the other app mentioned above, as I've read on French forums that people got spamed right after having used it (non official app) :/
    04-11-2016 12:35 PM
  25. GrayW0lf's Avatar
    Which ones? I have a PC on TH2 (production), a VM on RS1 (latest fast ring build), a 950 on TH2 (production) and a 535 on Fast ring (rs1). The 950 has the sim.

    I've tried "contact+messages" app (a Microsoft one), but it crashes and fails to restore correctly dual sim messages (everything is restored in slot 1).

    I'm suspicious about the other app mentioned above, as I've read on French forums that people got spamed right after having used it (non official app) :/
    "Windows Phone Message Backup" - I haven't had any problem since I used this one time only to download my SMS and then export them to a Text file for archival purposes. It's important to note that, for me, this app only showed those SMS messages that my Windows Phone 8.1 phones could restore successfully.

    "Messaging Everywhere" (or just "Messaging") on the newest Desktop/Laptop/Tablet Insider build shows a larger number of my SMS messages that my WP8.1 phones do not restore and my W10M phones cannot currently restore. Unfortunately, this is effectively a "read only" thing, but it does confirm that my more recent SMS/MMS were uploaded/backed up into my Microsoft Account's cloud storage. It also reveals a possibility that any texts in the last couple of weeks may have been lost when I hard reset my 950 XL. It sucks but isn't critical to me (as it most definitely is for some of my fellow W10M users, like yourself, perhaps). I just dislike the fact that Microsoft appears to be unaware of the problem and/or is running in a "silence" mode where they won't respond to folks who ping them about it.

    There are posts in the Feedback App on the topic, might be worth going in there and hitting the "Up vote" link a few times. I know that this doesn't solve anything, but it did help me a bit.
    04-11-2016 02:58 PM
31 12

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