05-07-2016 01:49 PM
40 12
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  1. Changaizee's Avatar
    Okay! so this what happened, I installed the build 14322 on my L1520 with no issue, did a hard reset, and started installing my required apps, first i was annoyed with the pending apps in the all apps list and in the store, the image tearing while video recording. then i noticed that i am not getting my messages restored, i had setup to download messages from "Any Time" but i did not get my messages. tried couple of work around for pending apps, but the video recording bug was annoying so i decided to go back to .218 after i had submitted my feedback using the build for more than 24 hours.

    Guess what i am still not getting my messages restored after getting back to .218, is the backup corrupted or deleted all together?
    04-18-2016 12:14 PM
  2. xandros9's Avatar
    Text message sync/backup has been broken for some time now. I don't know what's going on, I just know that is isn't working.
    04-18-2016 12:17 PM
  3. Changaizee's Avatar
    It was working for me on 14295. :( its frustrating that i don't have my backup anymore, i had like messages from 2012.
    04-18-2016 12:37 PM
  4. Maurizio Troso's Avatar
    Still not updating???
    04-18-2016 12:38 PM
  5. Changaizee's Avatar
    im afraid no, im on 10586.218 now and messages have not restored
    Maurizio Troso likes this.
    04-18-2016 12:39 PM
  6. GrayW0lf's Avatar
    This is a well-known and discussed issue on the forums, unfortunately. Equally unfortunately, the only "solution" would require you to travel back in time to tell yourself to download "contacts+messages backup" and use that before hard resetting.

    If you have a desktop, laptop or tablet that can run the Insider builds of the desktop OS, the Fast ring build has the early "Messaging Everywhere" app that will show you what texts are stored in the cloud (but won't sync for you now).

    I know that's not a huge help, but it is something at least..
    xandros9 and Maurizio Troso like this.
    04-18-2016 12:48 PM
  7. Changaizee's Avatar
    The only DESKTOP i have is the one i use for gaming, and insider builds are not very good for gaming! i guess we will have to wait untill its fixed and see if they are restored, otherwise, goodbye to the old memories :(
    04-18-2016 12:57 PM
  8. GrayW0lf's Avatar
    i guess we will have to wait untill its fixed and see if they are restored, otherwise, goodbye to the old memories :(
    I would expect more recent messages to be potentially lost (if your account is like mine). I stopped syncing texts around 3/15/2016 for some reason. It stinks but I'm not too attached to my texts. I'm just annoyed that Microsoft isn't being open about the issues with their text backup functions.
    04-18-2016 02:17 PM
  9. Changaizee's Avatar
    I would expect more recent messages to be potentially lost (if your account is like mine). I stopped syncing texts around 3/15/2016 for some reason. It stinks but I'm not too attached to my texts. I'm just annoyed that Microsoft isn't being open about the issues with their text backup functions.
    yea, there was no mention that text syncing is broken in any or the past couple of builds. its sad :( i really loved how easy it was to keep them backed up on cloud...
    GrayW0lf likes this.
    04-18-2016 02:49 PM
  10. C LaBelle's Avatar
    This is what I just came here to get help with. Unfortunately for me this hits me close to the heart. I was on build 14295 but it was too buggy for me so I wanted to roll back to the previous build. Before doing so I did a backup under the settings in Update & Security to make sure I would keep my messages. After rolling back to 8.1 and then back to W10M I went to the Messaging settings and selected "Any time". All of my texts with my wife came back after texting with her a couple times. No other ones came back. My mother passed away 7 months ago and I had kept all of her texts to go back and read from time to time. I was hoping to "jog" the back up and text her number to see if it would download those messages, but still nothing. I know those messages are out there floating around in a backup file, I wish so badly to find where they are to retrieve them. If anyone knows ANYTHING I can do I would really really appreciate it.
    04-18-2016 04:41 PM
  11. pankaj981's Avatar
    I had a similar issue after rolling back to 218 from 14322 last Thursday. Today I was tinkering around with the display resolution DPI on my 1520, reduced it to 175% and rebooted...and somehow all my text messages started restoring, I was on Wi-Fi. It could be that the restart or DPI change might have triggered the restore. I am back to the recommended 250% and everything is back to normal.
    Maurizio Troso likes this.
    04-18-2016 10:35 PM
  12. Maurizio Troso's Avatar
    This is what I just came here to get help with. Unfortunately for me this hits me close to the heart. I was on build 14295 but it was too buggy for me so I wanted to roll back to the previous build. Before doing so I did a backup under the settings in Update & Security to make sure I would keep my messages. After rolling back to 8.1 and then back to W10M I went to the Messaging settings and selected "Any time". All of my texts with my wife came back after texting with her a couple times. No other ones came back. My mother passed away 7 months ago and I had kept all of her texts to go back and read from time to time. I was hoping to "jog" the back up and text her number to see if it would download those messages, but still nothing. I know those messages are out there floating around in a backup file, I wish so badly to find where they are to retrieve them. If anyone knows ANYTHING I can do I would really really appreciate it.
    Backup is intended for apps list, contact, personal info and settings. Messages are backupped daily and uses a separate setting.
    But server is blocked since weeks.
    One Moderator tried changin screen DPI and rebooting and said messages starded restoring
    04-19-2016 02:27 AM
  13. TechFreak1's Avatar
    I am on build 10586.218 on my L930 and text message restore works for me although I didn't restore at OOBE but added my MSA after the phone loaded the start screen and then turned on sync messages across all devices.
    04-19-2016 08:02 AM
  14. GrayW0lf's Avatar
    I had a similar issue after rolling back to 218 from 14322 last Thursday. Today I was tinkering around with the display resolution DPI on my 1520, reduced it to 175% and rebooted...and somehow all my text messages started restoring, I was on Wi-Fi. It could be that the restart or DPI change might have triggered the restore. I am back to the recommended 250% and everything is back to normal.
    I gave this a try and it didn't cause my phone to sync any text messages, unfortunately. I'm glad that it worked for you, at least!
    04-19-2016 08:10 AM
  15. pankaj981's Avatar
    I gave this a try and it didn't cause my phone to sync any text messages, unfortunately. I'm glad that it worked for you, at least!
    Yeah that's what I thought so. It could either be a bug or a back-end server issue.

    Edit: One thing I would like to confirm is my text messages were not completely deleted. They were restored back after 3 days but they eventually did. Just wanted to share my experience with folks here (especially C LaBelle) which does confirm otherwise as stated in the second half of the thread title.
    Last edited by pankaj981; 04-19-2016 at 09:42 PM.
    TechFreak1 likes this.
    04-19-2016 10:00 AM
  16. realwarder's Avatar
    They came back for me after a random delay on 218. So some oddities going on. Providing the option to restore messages is set then I think you'll find they're there somewhere. Possibly changes for Everywhere Messaging is breaking normal operation.
    04-19-2016 10:17 PM
  17. Allen Rhodes's Avatar
    The main thing to keep in mind is we don't know when it went down(the server). So if you keep resetting, you are likely losing the texts sent after it broke. So be patient and when it comes back online, it will backup the new ones too.
    pankaj981 likes this.
    04-19-2016 10:26 PM
  18. C LaBelle's Avatar
    Well hopefully all of my texts are still there in the back up, its just a matter of getting them to download. Hopefully one day they will show back up.
    04-20-2016 08:30 AM
  19. Joe920's Avatar
    The main thing to keep in mind is we don't know when it went down(the server). So if you keep resetting, you are likely losing the texts sent after it broke. So be patient and when it comes back online, it will backup the new ones too.
    The one thing that bugs me is that we have no idea how it's supposed to work. Is there a page where MS describes the SMS/MMS backup logic? How should it behave with multiple devices that have different sync durations, how does it handle conflicts, where is the data stored and maybe even in what format, etc.
    xandros9 likes this.
    04-20-2016 10:47 AM
  20. TechFreak1's Avatar
    The one thing that bugs me is that we have no idea how it's supposed to work. Is there a page where MS describes the SMS/MMS backup logic? How should it behave with multiple devices that have different sync durations, how does it handle conflicts, where is the data stored and maybe even in what format, etc.
    Previously we could access out sms history in the chat history option on outlook.com but that was removed awhile ago.

    You could also play around with the URL to access to that but I can't recall what it was.
    04-20-2016 03:24 PM
  21. drg's Avatar
    Youcan download an app called Windows Phone Message Backup on your Windows 10 PC and you will be able to see all your messages there. You can't export or reply or anything but at least you will feel safe knowing your messages still exist. If you have latest insider build on windows 10 PC you can see them in the Skype Messaging app.

    As for the issue of messages not restoring, I was on .164 and messages weren't coming in for a long while. Then all of a sudden on April 8 they started coming in. I checked with a few other guys I knew who were on the same build and had the same issue and they're messages starting coming through at the same time. I tweeted Gabe if something happened back end and got a reply from Jason (another MS dude) sounding like they did do something back end:



    Anyways I'm on 218 now but haven't done a hard reset so not sure if the issue is there again or not but by the sounds of it it is and I'm guessing it's a backend issue again and you gonna have to be patient till they start come through again. But I'm pretty sure you can rest assured your texts haven't been deleted. Just check the app I mentioned above to make sure.
    Maurizio Troso and msirapian like this.
    04-20-2016 11:10 PM
  22. pankaj981's Avatar
    The one thing that bugs me is that we have no idea how it's supposed to work. Is there a page where MS describes the SMS/MMS backup logic? How should it behave with multiple devices that have different sync durations, how does it handle conflicts, where is the data stored and maybe even in what format, etc.
    Well its a infrastructure back-end thing which I don't believe any company would reveal. Besides until now I have this issue only on the last build. On all WM/WP on all OS versions by message history has always restored after a clean install (without restoring backups).
    04-21-2016 11:24 AM
  23. GrayW0lf's Avatar
    Well its a infrastructure back-end thing which I don't believe any company would reveal. Besides until now I have this issue only on the last build. On all WM/WP on all OS versions by message history has always restored after a clean install (without restoring backups).
    You make a good point. However, the whole SMS restore functionality has been "broken" for me for over a month now. I'm patient, but this is getting to be kind of crazy. :)
    pankaj981 likes this.
    04-21-2016 02:25 PM
  24. Chris Sandiford's Avatar
    Youcan download an app called Windows Phone Message Backup on your Windows 10 PC and you will be able to see all your messages there. You can't export or reply or anything but at least you will feel safe knowing your messages still exist. If you have latest insider build on windows 10 PC you can see them in the Skype Messaging app.

    As for the issue of messages not restoring, I was on .164 and messages weren't coming in for a long while. Then all of a sudden on April 8 they started coming in. I checked with a few other guys I knew who were on the same build and had the same issue and they're messages starting coming through at the same time. I tweeted Gabe if something happened back end and got a reply from Jason (another MS dude) sounding like they did do something back end:



    Anyways I'm on 218 now but haven't done a hard reset so not sure if the issue is there again or not but by the sounds of it it is and I'm guessing it's a backend issue again and you gonna have to be patient till they start come through again. But I'm pretty sure you can rest assured your texts haven't been deleted. Just check the app I mentioned above to make sure.
    This app gives you plenty of historical messages, but stops in August 2015 for me and many others.
    04-21-2016 07:14 PM
  25. Allen Rhodes's Avatar
    Stops on October for some contacts and November for others. Weird. Just tells me the servers are still screwed up. I've got a 920 that I turned off in Jan but synced messages til that point. So I KNOW it saved them until January at least. Highly doubt all our messages are gone. Cmon, it's MS. It's not like the server is some crap Dell machine on some dudes desk. They have redundancies of redundancies, at the very least.
    04-22-2016 08:51 AM
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