Windows 10 Mobile: ALL APPS CRASHING

[Windows Central Question]

ALL the applications are crashing. I updated my cellphone to W10 Mobile some months ago but this had never happened. Gallery won't open. Store won't open. Contacts list won't open. EVEN CONFIGURATION & SETTINGS DOESN'T OPEN.

What in the hll am I supposed to do?

I have a Lumia 640XL btw

 

[kaktus1389]

Are you on official release or on any of the insider builds?

If you are on insider builds, which I assume you are as you stated you upgraded to Windows 10 Mobile, since the official update came out about a month ago, you should revert either to production release ring or to Windows 8.1 using Windows Recovery tool or, if you badly want to stay on insider build do a hard reset.

However if you're not on any Insider builds, you can try to do a soft reset and if that doesn't work you'll probably have eto od a hard reset ( I assumed you can't check for app updates as you said Store won't open for you).

 

[Mariana Albuquerque]

I can't do a reset because it won't even let me access Settings menu.
I've just noticed I can only use apps like 6Tag, Instagram and the Internet Explorer. All the other apps crash.
It's insider building

PS: I did this question before I made my account


How can I do a hard reset if I can't even open the phone's settings?

 

[kaktus1389]

Try to do a soft reset (while your phone is on take off the back cover and take out the battery, then put the battery back in and attach the cover back to your phone and turn it on).

BTW - Can you open Windows Insider app?

 

[Mariana Albuquerque]

Doesn't work.

 

[Mariana Albuquerque]

Can't open Windows Insider app.

 

[Mariana Albuquerque]

Windows Insider was deleted when I updated. It deleted itself.

 

[kaktus1389]

Did you update using UpgradeAdvisor app?

Also, if you did not, the only thing that comes to mind that could help you is this and then try upgrading with UpgradeAdvisor app.

 

[Mariana Albuquerque]

Okay, I'll see if it works. Thank you very much for the help

 

[Driesb]

Do a hard reset using the button combination. Google for your phone for that!

 

[Mariana Albuquerque]

Thank you very much for your help. My cellphone is working again, although it has gone back to Windows 8 :/
Thank you very much, to the both of you ^^

 

[kaktus1389]

Thank you very much for your help. My cellphone is working again, although it has gone back to Windows 8 :/
Thank you very much, to the both of you ^^

You can still upgrade your phone to Windows 10 Mobile through UpgradeAdvisor app.