1. Windows Central Question's Avatar
    ALL the applications are crashing. I updated my cellphone to W10 Mobile some months ago but this had never happened. Gallery won't open. Store won't open. Contacts list won't open. EVEN CONFIGURATION & SETTINGS DOESN'T OPEN.

    What in the hll am I supposed to do?

    I have a Lumia 640XL btw
    04-29-2016 09:32 AM
  2. kaktus1389's Avatar
    Did you update using UpgradeAdvisor app?

    Also, if you did not, the only thing that comes to mind that could help you is this and then try upgrading with UpgradeAdvisor app.
  3. kaktus1389's Avatar
    Are you on official release or on any of the insider builds?

    If you are on insider builds, which I assume you are as you stated you upgraded to Windows 10 Mobile, since the official update came out about a month ago, you should revert either to production release ring or to Windows 8.1 using Windows Recovery tool or, if you badly want to stay on insider build do a hard reset.

    However if you're not on any Insider builds, you can try to do a soft reset and if that doesn't work you'll probably have eto od a hard reset ( I assumed you can't check for app updates as you said Store won't open for you).
    04-29-2016 09:40 AM
  4. Mariana Albuquerque's Avatar
    I can't do a reset because it won't even let me access Settings menu.
    I've just noticed I can only use apps like 6Tag, Instagram and the Internet Explorer. All the other apps crash.
    It's insider building

    PS: I did this question before I made my account


    How can I do a hard reset if I can't even open the phone's settings?
    04-29-2016 09:43 AM
  5. kaktus1389's Avatar
    Try to do a soft reset (while your phone is on take off the back cover and take out the battery, then put the battery back in and attach the cover back to your phone and turn it on).

    BTW - Can you open Windows Insider app?
    04-29-2016 09:49 AM
  6. Mariana Albuquerque's Avatar
    Doesn't work.
    04-29-2016 09:53 AM
  7. Mariana Albuquerque's Avatar
    Can't open Windows Insider app.
    04-29-2016 09:56 AM
  8. Mariana Albuquerque's Avatar
    Windows Insider was deleted when I updated. It deleted itself.
    04-29-2016 09:57 AM
  9. kaktus1389's Avatar
    Did you update using UpgradeAdvisor app?

    Also, if you did not, the only thing that comes to mind that could help you is this and then try upgrading with UpgradeAdvisor app.
    04-29-2016 10:00 AM
  10. Mariana Albuquerque's Avatar
    Okay, I'll see if it works. Thank you very much for the help
    04-29-2016 10:02 AM
  11. Driesb's Avatar
    Do a hard reset using the button combination. Google for your phone for that!
    04-29-2016 10:12 AM
  12. Mariana Albuquerque's Avatar
    Thank you very much for your help. My cellphone is working again, although it has gone back to Windows 8 :/
    Thank you very much, to the both of you ^^
    04-29-2016 11:09 AM
  13. kaktus1389's Avatar
    Thank you very much for your help. My cellphone is working again, although it has gone back to Windows 8 :/
    Thank you very much, to the both of you ^^
    You can still upgrade your phone to Windows 10 Mobile through UpgradeAdvisor app.
    04-29-2016 01:57 PM

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