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  1. Diazruanova's Avatar
    Hi everyone!

    As the title says, the "new" Microsoft Phone App for Win 10 Mobile TILE, disappeared from the Start page, vanished, Nada!

    I was having a phone conversation and after ending it, the Phone App froze and I had to restart the Mobile Phone which btw, is a Microsoft Lumia 435 with the very latest, up to date Windows 10 mobile OS.

    After restarting the Phone, to my dismay, the Phone Icon was gone, leaving a black space in its place (please take a look at the Missing Icon-1 JPG) and it was nowhere to be found on the "Start Page", so I went to the "All Apps" page and there it was the "Phone APP", so I pressed the Icon for couple of seconds and the "Pin to Start" option which slides up, was Grayed Out!!! (please take a look at the Missing Icon-2 JPG) as if the TILE was still visible on the Start Page.

    I immediately proceeded to do a Soft reset, but to no avail, so before doing a hard reset, I would be very grateful and happy if some one here can lead me to a possible, not so drastic solution.

    BTW, The phone works as usual, but it is kind of a drag to have to enter the apps page, scroll down to find the Phone Icon and only then, be able to make a call!.

    Thanks for your kind attention.

    Enrique Diazruanova.
    Attached Thumbnails missing-icon-1.jpg   missing-icon-2.jpg  
    Last edited by Diazruanova; 05-13-2016 at 02:54 PM.
    RumoredNow likes this.
    05-13-2016 02:22 PM
  2. Ed Boland's Avatar
    Are you sure the phone tile didn't get moved to the bottom of the Start screen? I've had that happen to me a few times on my 1520.
    05-13-2016 02:39 PM
  3. Ed Boland's Avatar
    After you check, and if it's really not there, maybe try restarting your phone...
    05-13-2016 02:42 PM
  4. Diazruanova's Avatar
    Thanks Ed, I have done that, the Tile is nowhere to be found (not at the bottom or at the top) and I even did a soft reset, as my post says!
    Ed Boland likes this.
    05-13-2016 02:48 PM
  5. Ed Boland's Avatar
    Thanks Ed, I have done that, the Tile is nowhere to be found (not at the bottom or at the top) and I even did a soft reset, as my post says!
    Ah, my apologies. I somehow missed where you said you did the soft reset.
    05-13-2016 05:08 PM
  6. Jackson Ombati's Avatar
    Hi,
    Please go to the space on home screen where the phone app was originally located and press on it to unpin the app from home screen the app-The app is still there only that its hidden/ you won't see it. Next, go to 'all apps list' and pin it again to the screen and it should work again. I have A 435 lumia too and that happened to me too and that is how I solved the problem.
    This usually happens whenever there is a new update.

    Whenever you see apps missing icons you can use the above method to solve the problem, as opposed to soft resetting or reboot.
    05-13-2016 05:19 PM
  7. Diazruanova's Avatar
    Thank you very much Jackson,

    that sounds logical and I did not think about it, but I did not get any luck!

    Maybe the app got corrupted in some way causing the disappearance of its tile after the crash, which is different to your vanishing tiles which happen after updates!.

    Maybe ill have to do a hard reset!
    05-13-2016 06:55 PM
  8. RumoredNow's Avatar
    Actually, I've had this exact thing as well on my 1520 since 10586.218 (official).

    I was hoping the next update (.318) would correct it, but it has not. I've gone back to my 640 and have been lazy about doing a Reset on the 1520 to see if it would fix this issue.

    I'll try it now.
    Ed Boland and xandros9 like this.
    05-13-2016 08:04 PM
  9. RumoredNow's Avatar
    So after a Reset (software method) and a Restore... No luck, the Phone Icon is still MIA. I'm letting the Apps update and I'll see if I can get an update to Phone that will help out, but it's doubtful.

    Next step will be Reset without Restore of Backup...
    05-13-2016 09:47 PM
  10. Diazruanova's Avatar
    Well,

    I performed the hard reset and it certainly was the solution, but it is a slow process and it will take quite some time to leave it in its original state, bummer

    Thank you all of you guys, maybe one of these days Microsoft will solve this flaw! ...well see.

    E. Diazruanova
    05-14-2016 08:02 AM
  11. RumoredNow's Avatar
    I performed the hard reset and it certainly was the solution
    Wait... Did you use the button push method of reset? Because Settings > System > About > Reset your phone did not solve it for me. :(

    Did you restore backup? I did and no luck...
    05-14-2016 12:12 PM
  12. Maurizio Troso's Avatar
    Wait... Did you use the button push method of reset? Because Settings > System > About > Reset your phone did not solve it for me. :(

    Did you restore backup? I did and no luck...
    Do you mean the hard reset key sequence?
    05-14-2016 12:17 PM
  13. RumoredNow's Avatar
    Do you mean the hard reset key sequence?
    Yes... The problem is most users say Hard Rest to mean button push or software (via settings). I'm trying to find which way Diazruanova initiated his "hard reset."
    Maurizio Troso likes this.
    05-14-2016 12:20 PM
  14. Diazruanova's Avatar
    Hi guys,

    I did the Settings > System > About > Reset Your Phone way and skipped the memory card and no, I did not restore any back up!

    For me, as I understand it, a Soft reset is accomplished by pressing the Power/Lock key and the Volume down button at the same time for 10+ sec

    For more info, visit: http://www.wpxbox.com/how-to-hard-so...ows-10-mobile/

    Hope this help.

    Enrique Diazruanova
    Last edited by Diazruanova; 05-14-2016 at 01:35 PM.
    RumoredNow likes this.
    05-14-2016 01:15 PM
  15. RumoredNow's Avatar
    OK... I guess I Reset again and no backup.
    05-14-2016 02:20 PM
  16. Krystianpants's Avatar
    I dunno, I would have tried removing SIM rebooting, then adding it back in and rebooting. Then changing the SIM name. At least before I went into the hard reset direction hehe.
    RumoredNow and anon(3463402) like this.
    05-15-2016 10:29 AM
  17. RumoredNow's Avatar
    I dunno, I would have tried removing SIM rebooting, then adding it back in and rebooting. Then changing the SIM name. At least before I went into the hard reset direction hehe.
    Hadn't consciously thought of that. Makes sense though.

    Unfortunately, I've already pulled my SIM to put it in my 640 and a subsequent reboot and reset still didn't fix it.

    Must be an error that follows the backup or one that is in the recovery files... I'm being lazy again so probably next week is when I'll reset with no backup. If that doesn't work I'll WDRT to 8.1 and leave it there for a bit.
    05-15-2016 10:37 AM
  18. Krystianpants's Avatar
    Hadn't consciously thought of that. Makes sense though.

    Unfortunately, I've already pulled my SIM to put it in my 640 and a subsequent reboot and reset still didn't fix it.

    Must be an error that follows the backup or one that is in the recovery files... I'm being lazy again so probably next week is when I'll reset with no backup. If that doesn't work I'll WDRT to 8.1 and leave it there for a bit.
    That is so weird.

    I would try:

    Disable messaging sync with PC since it uses the sim for the communication part. Disable any syncing in Cortana.
    Try ease of access High Contrast ON. If it's there somehow it should have a border around it and maybe let you manipulate it.

    Heck there's even the registry tool available to mess with the registry maybe it will show a corrupt entry or who knows.

    I'm at a point with my phone where I hope I don't have to do another hard reset haha. And since I never restore backups I don't want to have to work on my Start screen again.

    Heck, I just hope saving start themes comes sometime soon. Seriously long over do.
    05-15-2016 01:10 PM
  19. hacer619's Avatar
    Use the windows device recovery tool
    05-18-2016 06:45 PM
  20. RumoredNow's Avatar
    Use the windows device recovery tool
    I will if it gets to that... Proper Bug resolution asks that intermediate fixes be applied to try and understand the Bug and report it before nuking the site from orbit.

    Have a peak here: http://forums.windowscentral.com/win...elines%5D.html

    Even though I'm tracking the Bug in Official, the rules still apply. I'm not terribly pressed because I do have a backup phone.
    05-18-2016 08:59 PM
  21. Jere Polvi's Avatar
    Hi E!


    Did you ever get this issue sorted out? I have been tolerating the same bug with my Lumia 550 for at least the same time, writing to MS also, no help.
    10-24-2016 08:52 AM
  22. Constance Aring's Avatar
    I haven't ever lost the Phone icon, but I've lost other icons. I know it's a bug since Windows 10 on my Nokia 1520 and I'm mad about it. I am going to have to uninstall my app (Music Mode) and reinstall to see if I can once again pin it to the start screen. I've lost other icons, too, but they were phone contacts and I was able to repin them. Not this app, tho. Grrrr I'm going to uninstall it and reinstall to see if I can then select "pin to start".

    OH...that worked !!!
    Last edited by Constance Aring; 10-24-2016 at 12:05 PM. Reason: update
    10-24-2016 11:53 AM

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