08-29-2016 08:25 AM
28 12
  1. gwinegarden's Avatar
    Everyone's answer is "factory reset." What a terrible response.

    Any OS that you have to factory rests after every update is an OS which is not ready to be deployed on a phone that initially retailed at $600.

    No wonder WP is below 1%.
    In reality, a hard reset is, probably, necessary in very few cases, it's just the pat answer like the old 'have you tried turning it off and on?' response. I did one to 'correct' a problem and it did not fix the issue. The response, here, was 'you did it wrong'.
    08-29-2016 08:13 AM
  2. Aamir Mustafa's Avatar
    You said that why it so bad but I don't think it is so bad. It is good after anniversary update.
    08-29-2016 08:15 AM
  3. gwinegarden's Avatar
    'I factory reset my ATT Lumia 950 three times since I bought it in November. I was having problems 2 weeks ago with battery drain, and Lumia support said "Factory reset again." For the fourth time. That is 4 times in 6 months. That is completely unacceptable for a "flagship phone."'

    I think you should be thinking about replacing the phone. A hard reset won't fix faulty hardware.

    You also have to understand the mentality of 'support' people. Your first contact is a level one person who uses a script. So, you get responses like, 'give me these 20 pieces of information, do a hard reset, and get back to me'.
    08-29-2016 08:25 AM
28 12

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