1. DreadVenom's Avatar
    Looking around the forums and even on Microsoft forums, it seems that build 332 introduced a nasty battery bug, this is what happened to my 950XL:
    https://onedrive.live.com/redir?resid=2EF0900A3169A7BC!484407&authkey=!AGKnblqoECuOByg&ithint=video%2cmp4

    Symptoms
    -> Device randomly reboots when not connected to charger
    -> Device locks up(freezes), screen goes blank(off) but phone is still on as it gets really hot(bottom half but top half stays cool), if device not on silent, any audio playing becomes high pitch shriek
    -> Device sometimes will not restart on its own, only battery pull or holding power button down for 10+ seconds powers device up
    -> Battery instantly discharges when reboot occurs. Device doesnt reboot, upon manual power on, device show charge needed icon. If I do battery pull, device powers on with 50% battery but then powers off and again reports low battery

    Troubleshooting attempted:
    Numerous soft resets
    Numerous hard resets with variables (restore from backup/ no restore clean device)
    Used Windows Recovery Tool with above restore variables
    Used device without SD card

    My device is now in for repairs as the battery bulged and i suspect it might have damaged the device. i hope no one else has/is suffering from this.
    Jefe32 likes this.
    05-25-2016 07:24 PM
  2. DreadVenom's Avatar
    Received device and new battery back yesterday. System board was replaced. Also got as a bonus, some Coloud Pop headphones(nice touch). As a note, after reading a post from another member who states similar issues with his own 950, after battery replacement the issues went away. Unfortunately as there are no Ms stores currently in the UK, the option to quickly swap the battery wasn't available.
    06-01-2016 01:04 AM
  3. bhaspence's Avatar
    Received device and new battery back yesterday. System board was replaced. Also got as a bonus, some Coloud Pop headphones(nice touch). As a note, after reading a post from another member who states similar issues with his own 950, after battery replacement the issues went away. Unfortunately as there are no Ms stores currently in the UK, the option to quickly swap the battery wasn't available.
    Where did you send your phone off to(address) ? I'm also in UK
    06-01-2016 05:03 AM
  4. DreadVenom's Avatar
    Hi, I had to send my device back to the repair centre in hungary im afraid. After a support call with Lumia Device support they arranged UPS collection for me. Hope this helps.
    06-01-2016 05:44 AM

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