1. potter007's Avatar
    So I pluged in my phone to charge and when I came back after 2 hours, phone switched off and it shows charging symbol
    win_20160607_08_49_01_pro.jpg

    I tried windows device recovery tool it asked me to update to newer version, and when I am trying to update it doesn't even install. So now I don't have device recovery tool on my pc. Any help ?
    06-06-2016 10:27 PM
  2. pankaj981's Avatar
    1) Uninstall Windows Device Recovery Tool from PC
    2) Reboot
    3) Reinstall Windows Device Recovery Tool on PC
    4) Post back your results
    06-06-2016 11:03 PM
  3. potter007's Avatar
    Yeah thank you....device recovery tool installed....when I connect my phone in device information firmware version and software version is showing as unknown....Shall I install the software available on sever anyway ?
    06-06-2016 11:45 PM
  4. pankaj981's Avatar
    Yes. Just select the "phone not detected" option, select the model# and let WDRT do its magic. It may longer to download the 1.5GB+ firmware depending on your internet speed.
    06-06-2016 11:53 PM
  5. potter007's Avatar
    Ok tried the same already..... it says charging is 25% below and then it says your device is not found.....the main problem I reckon is my device is not getting charged
    06-06-2016 11:56 PM
  6. potter007's Avatar
    my phone is not getting charged...any more ideas ?
    06-07-2016 01:33 AM
  7. Pete's Avatar
    Seems obvious, but have you tried a different charger?

    Is there a chance that you (or someone else) might have inserted the charging plug the wrong way around into the phone and forced it? Doing this by mistake is pretty easy and can mangle up the charging port on the phone.
    06-07-2016 01:41 AM
  8. potter007's Avatar
    Oh yes it seems I am the culprit here !!!! I did use different charger , because it always says device charging slowly even when I used microsoft charger. So this time ( I tried 2 or 3 times earlier too ), I used a turbo charger. So you say I might have forced it the wrong way ? then please suggest the solution ?
    06-07-2016 01:49 AM
  9. Pete's Avatar
    If the plug doesn't feel loose when it's in the phone, or isn't too tight, then it's probably ok.

    You might need to get a repair organised through warranty.
    06-07-2016 02:07 AM

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