1. panos_mir's Avatar
    Hello everyone. I have a Lumia 640 running .318. My problem is that I have installed MS Health it doesn't count steps. Motion Data is enabled and MS Heath is linked.


    Any ideas what the problem is?
    06-10-2016 07:05 AM
  2. pankaj981's Avatar
    Have you enabled Motion Data to run in the background?
    06-10-2016 08:28 AM
  3. panos_mir's Avatar
    Have you enabled Motion Data to run in the background?

    Yes, it's enabled.

    Sent from mTalk
    06-10-2016 08:44 AM
  4. pankaj981's Avatar
    Okay try Fitbit's app and see if it is able to track steps. It could either be an issue with the Microsoft app or the sensor might not be working.
    RumoredNow likes this.
    06-10-2016 09:10 AM
  5. panos_mir's Avatar
    Okay try Fitbit's app and see if it is able to track steps. It could either be an issue with the Microsoft app or the sensor might not be working.

    After Fitbit installation do I have to configure something?

    Sent from mTalk
    06-10-2016 09:13 AM
  6. pankaj981's Avatar
    Just tinker with the settings, i believe you'll have to link the app to the motion sensor.
    RumoredNow likes this.
    06-10-2016 09:17 AM
  7. v535's Avatar
    You need to turn on Location services. If you want to track steps w/o using MS band then try active fitness app.
    RumoredNow likes this.
    06-10-2016 09:31 AM
  8. panos_mir's Avatar
    I had location off. Now I turned it on. I will try it and I'll be back with the results.

    Thank you all.

    Sent from mTalk
    RumoredNow and v535 like this.
    06-10-2016 09:36 AM
  9. panos_mir's Avatar
    Sensorcore works fine. For step counting I had to open Location (as you mentioned) and specifically for MS Health I need to have internet connection.

    Sent from mTalk
    pankaj981 likes this.
    06-13-2016 09:27 AM

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