07-13-2016 09:07 AM
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  1. RumoredNow's Avatar
    Issues? Bugs? Solutions? For all things Build 10586.420 of W10M. Discuss it all here.

    Windows 10 10586.420 now available for PC and Mobile on Production and Release Preview | Windows Central


    Note that this build matches Release Ring.

    Report your issues here...

    [NOTE]Tip: Check out this thread before posting
    http://forums.windowscentral.com/win...ml#post3467172[/NOTE]
    Is your device behaving oddly, is something just not right? This is the place for discussion of software and hardware issues!
    [TIP]
    Here is some useful information you may find yourself needing.
    Some issues with responsiveness and app delays can be resolved by either restarting your phone or performing a Soft Reset.

    If things get a bit more serious, you may opt to perform a hard reset or software reset.

    Lastly, if things really get serious, you may need the Software Recovery Tool to recover your phone back to working order - head over to the Microsoft FAQ Page for more information.

    Make sure you check the official Windows 10 Mobile Support Page as well for some of the most common tips and trouble shooting guides.
    [/TIP]
    [INFO]
    Restarting your phone involves turning it off and then turning it on again. Turn off your phone by pressing the power button until you are prompted to "Slide down to power off". Turn your phone on again by pressing the power button until it vibrates.

    A soft reset is similar to pressing the reset button in PCs and has the same effect as pulling out the battery of your phone and then putting it back in. For phones with non-removable batteries, press the volume down and power button together until your phone restarts. Be aware that when using Windows 10, the voume down and power button combination will also launch Windows Feedback. Just continue to hold down the buttons for a full 10 seconds in order to trigger the soft reset. For phones with removable batteries, you can either opt for the button combination or remove the battery and then return it.

    A hard reset or a software reset will reformat your phone by removing all the user information leaving only the bare OS and firmware currently installed in your phone. It does erase data so you should always keep a good backup of your phone just in case you have to resort to this option.

    The software reset can be done by going to your phone Settings > System > About > tap on "Reset your phone." You will be prompted once before doing this just to be sure. Be sure, also, to have everything backed up since there would be no way to recover all of your files.

    The hard reset accomplishes the same thing as the software reset, but can be accomplished when the phone is non-responsive and you are unable to enter into settings. To perform the Hard Reset, "Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down. Now tap Volume Up / Volume Down / Power / Volume Down. You should see the spinning gears and your phone will reflash the last OS version held in recovery.

    The Software Recovery Tool is the final option, for example for "bricked" phones that would no longer turn on, be charged, etc. This can be used to either roll back to a previous OS version or force an update to a more current OS version
    [/INFO]
    Remember, when reporting bugs be descriptive! The more information you give, the better the chance someone will be able to help you.

    What OS version? Any special conditions that should be noted? What were you doing? What is the result? Any error codes or messages given? What have you tried for solutions? What variant of the phone are you using? Single SIM or Dual SIM?

    Please describe as much as possible about the bug so others may try and replicate the bug and don't make suggestions for solutions that you have already tried which have failed.
    [INFO]
    When reporting bugs/issues, please also use the Windows Feedback app to report issues directly to Microsoft. Microsoft don't actively read forums looking for people reporting issues when they have a data collection system built right into the operating system. They use WF to analyse numbers and prioritise fixes (issues with more reports, get sorted quicker).

    "You can use the Windows Feedback app to tell us which features you love about your Lumia with Windows 10, or when something could be better.
    1.To launch the app, swipe over to the App list, and then select Windows Feedback.
    2.See if someone else has given similar feedback by entering the topic, such as Microsoft OneDrive.
    3.If you find similar feedback, tap the Upvote or tap on the feedback to open it, write the problem details to Add details-field and tap Send.
    4.To narrow your search to a specific topic, you can filter the results by picking the category that matches your feedback the closest. For example, for feedback about the Microsoft OneDrive, select Apps and Games > OneDrive.
    5.If you don’t find any similar feedback, tap + to add new feedback. Select the correct category and subcategory from the dropdown-list.
    6.Enter your feedback (the more details the better!), add a screenshot if you can, and tap Send.
    7.Your feedback will automatically upload when you are charging your phone and connected to Wi-Fi, but you can also upload the feedback manually by tapping … > Upload feedback data."

    http://forums.windowscentral.com/e?l...token=CRb_ByW0[/INFO]
    Last edited by RumoredNow; 06-16-2016 at 12:04 PM.
    06-14-2016 12:47 PM
  2. Ma Rio's Avatar
    I'm getting desperate. Since who knows when, my battery life is just aweful (on Windows 10). I'll see if this build makes it better, but I'm doubtful.
    To be a bit more precise, on 8.1, my phone was always on max brightness (high, and modified high to be the brightest possible in display settings). It lasted a whole day easy.
    Now if I put it on the same setting (highest high), it flops in under a few hours.

    And for the last few builds (both Redstone and Threshold) the battery indicator DGAF to indicate the correct value. It jumps from one number to another. One moment I'm at 60%, and in the next it just shuts down. After plugging it in, it says 3%. I'm having some real bad timee here. Good thing I almost don't even use my phone anymore, else I'd be pist AF.

    EDIT: Yup, I've just tried it again. Browsing Readit (such a great app) for like an hour - battery melted from 100 to 55%. Then I got a battery critically low warning which was followed by an immediate shutdown. I plug the phone in, and it doesn't turn on for 5 seconds (which means the battery was completely empty, only the capacitive buttons were blinking indicating that it wasn't dead, just drained). After that, it turns on and says 55% again. I disconnect the charger, continue browsing the web (on Edge), for like 5 minutes and then there's another critical battery warning again followed by an immediate shutdown.
    Plug in charger again - 2% battery.

    If that's a stable build, then I'm afraid to ask what's a preview.
    Last edited by Ma Rio; 06-14-2016 at 06:11 PM.
    ZeMintCool likes this.
    06-14-2016 04:48 PM
  3. RumoredNow's Avatar
    If that's a stable build, then I'm afraid to ask what's a preview.
    Your experience is definitely outside the norm.

    What phone are you using? Could it be the battery is at the end of its life?
    06-14-2016 08:25 PM
  4. mikepalma's Avatar
    So I am on this the latest official build , not Redstone, on my new 950 XL. Using the camera app makes my phone super hot! Also, if I click the little picture I just took within the Camera app, the phone screen blacks out.

    Also clicking in Edge text boxes doesn't always bring up the keyboard,; have to paste or select all to get keyboard to show up.
    Chintan Gohel likes this.
    06-14-2016 08:47 PM
  5. Ma Rio's Avatar
    Your experience is definitely outside the norm.

    What phone are you using? Could it be the battery is at the end of its life?
    A few years old L1520. You're right, it could be the battery, but the change was sudden. It would be a good idea for me to roll back to 8.1 and check if I have the same problem there, though that would require a lot of work which I don't have the time to do now.
    06-14-2016 08:54 PM
  6. DavidTheGiant's Avatar
    The BLACK BAR Bug or should i say the screen resolution bug in some games is still present in this build on selected devices especially on my Lumia 535. I know they fixed it on the redstone build but why can't they fix it for this treshold build aslo? :(
    06-14-2016 09:32 PM
  7. libra89's Avatar
    I'm saddened that I can't even redownload Instagram. Hoping this is fixed soon. :/

    Edit: Something about this also broke the T-Mobile app too. Whatever it is that has broken some apps, I hope it will be fixed soon or else there's no way I could even use this as a occasional DD.

    Going to try a hard reset on my other phone and then see if this would make a difference.
    Last edited by libra89; 06-14-2016 at 10:40 PM.
    bigwils36 likes this.
    06-14-2016 10:07 PM
  8. PGrey's Avatar
    A few years old L1520. You're right, it could be the battery, but the change was sudden. It would be a good idea for me to roll back to 8.1 and check if I have the same problem there, though that would require a lot of work which I don't have the time to do now.
    Yeah, or at least backup/reset, or maybe just de-install some apps.
    From .318 on (Release Preview obviously), our battery issues went from a pain-in-the-neck, to normal 8.1 times, give or take a little, maybe. This is on a 950XL, HTC One M8, and an old 1020. All are humming along, now all on .420.
    The other thing that >= .318 did was stabilize things a LOT, particularly for the older phones we use, all of sudden my "family support incidents" went to 1-2 week, instead of the same number daily ;-]
    I'll be bummed when the two phones get "left behind" on whatever the last threshold build is, but I'm relatively confident that it'll be a good, solid build now, and will serve the phones for a good "second life".
    Last edited by PGrey; 06-14-2016 at 10:51 PM. Reason: spelling
    Chintan Gohel likes this.
    06-14-2016 10:50 PM
  9. Mike Nelson5's Avatar
    A few years old L1520. You're right, it could be the battery, but the change was sudden. It would be a good idea for me to roll back to 8.1 and check if I have the same problem there, though that would require a lot of work which I don't have the time to do now.
    I had a 1520 similar issues I was blaming w10m felt like i could blow up the battery in 3-4 hours I replaced the battery and problem was solved.
    06-15-2016 06:02 AM
  10. bigwils36's Avatar
    I'm the same mate I can't download instagram anymore it's saying I need more features and hardware so well done Microsoft
    I'm saddened that I can't even redownload Instagram. Hoping this is fixed soon. :/

    Edit: Something about this also broke the T-Mobile app too. Whatever it is that has broken some apps, I hope it will be fixed soon or else there's no way I could even use this as a occasional DD.

    Going to try a hard reset on my other phone and then see if this would make a difference.
    libra89 likes this.
    06-15-2016 06:45 AM
  11. drg's Avatar
    Getting same issue here with not being able to download Instagram on Lumia 930.
    libra89 likes this.
    06-15-2016 07:30 AM
  12. Chintan Gohel's Avatar
    I'm saddened that I can't even redownload Instagram. Hoping this is fixed soon. :/

    Edit: Something about this also broke the T-Mobile app too. Whatever it is that has broken some apps, I hope it will be fixed soon or else there's no way I could even use this as a occasional DD.

    Going to try a hard reset on my other phone and then see if this would make a difference.
    I'm the same mate I can't download instagram anymore it's saying I need more features and hardware so well done Microsoft
    Getting same issue here with not being able to download Instagram on Lumia 930.
    The question I'm having is why download instagram? Is this the first time you're downloading or you guys had done a hard reset after updating to 10586.420?
    06-15-2016 08:17 AM
  13. Krystianpants's Avatar
    So I am on this the latest official build , not Redstone, on my new 950 XL. Using the camera app makes my phone super hot! Also, if I click the little picture I just took within the Camera app, the phone screen blacks out.

    Also clicking in Edge text boxes doesn't always bring up the keyboard,; have to paste or select all to get keyboard to show up.
    Seriously? That is so weird.

    950XL here it stays cool even in games. Only 1 game has the ability to warm it up and that's Candy Crush Jelly, not sure why that game has more impact than something like Asphalt 8. It's likely it requires more CPU than GPU for calculations.

    This may seem odd but go to your storage settings and sort apps & games by size. See if there are any apps there that may stick out in size. I had one app called Sooner or later that was somehow accumulating 1.9gigs of space when it's a few megs when you initially download. It is a simple grocery list program. And even with a small list for the first time if I leave it without ever using it again it somehow always builds up this mass amount of storage. It was causing me a lot of issues so I removed it. Even my brother had some odd issue when I was upgrading him to windows 10 on his lumia 925 I was trying to free up space for the upgrade and some of his apps like IMDB took up gigs. It made no sense. Something obviously happens that rapidly uses CPU and uses up storage.

    If everything looks fine, you should do a factory reset and don't restore any backups. Test it out from a fresh install. Try installing only the apps you really need and see for a while. If it fixes it, it may be something with your backup, or some app in particular. If it doesn't fix it. Go exchange it. Opening camera should not do this. That is just ridiculous. Just show the MS store rep what happens.
    Chintan Gohel likes this.
    06-15-2016 09:04 AM
  14. Muhammad Nura's Avatar
    Can't install Instagram from store after the update.
    libra89 likes this.
    06-15-2016 09:17 AM
  15. M7H's Avatar
    Anybody also have the problem that the time is not correct anymore?

    My L930 is set to automatic, but it is running 1 Hour and 4 minutes behind... (?)

    Edit, update:
    And the time is ok now..... strange.
    Last edited by M7H; 06-15-2016 at 10:27 AM.
    Chintan Gohel likes this.
    06-15-2016 09:18 AM
  16. Muhammad Nura's Avatar
    Not the first time, and doing a hard reset after every update is a shame to MS. I cant keep exhausting my Data plan to updates apps after every reset. In btw I don't have access to wifi in my location.
    libra89 and Daniel Gilbert M like this.
    06-15-2016 09:20 AM
  17. libra89's Avatar
    The question I'm having is why download instagram? Is this the first time you're downloading or you guys had done a hard reset after updating to 10586.420?
    Nope, I have downloaded Instagram before this update (one of my devices is on Production and the other on Release Preview). I did a hard reset for one of them before updating, and the other one I did after updating. Either way, no luck. This is disappointing.
    06-15-2016 09:36 AM
  18. Akhil_007's Avatar
    I never had any problems before with the official 10586.XXX builds..
    but, right after updating to build 10586.420. here is my experience...-->
    first of all the most important. [BATTERY]
    overnight , it used to discharge 2-3% , but since yesterday it is discharging like 7-10% per hour without even using it. on standby.
    in morning I found 24% battery remaining , which was 58% , 6 hours before.
    I did a soft reset, only to find half of my start screen tiles blank.
    did a soft reset again....now the start screen was fine as before, but battery problem still persist.
    please anyone , if having this problem or any solution then you are welcome to share your thoughts.
    L640 XL DS
    Godson Arun Kumar likes this.
    06-15-2016 10:06 AM
  19. VigneshB's Avatar
    The question I'm having is why download instagram? Is this the first time you're downloading or you guys had done a hard reset after updating to 10586.420?
    Installed versions are working fine like on my 730. Though on my mom's 950XL, the update wrecked her device, so had to reset it. After that, there is no way you can install Instagram, though other apps installed properly.
    On a side note, this build seems fine on my device. No glaringly apparent bugs.
    06-15-2016 10:38 AM
  20. xsikal's Avatar
    Groove is back to being a disaster for me... stopped broadcasting over BT to my car stereo multiple times on the drive in, the artist and album info appears to have been dropped from most of my music, and shuffle all appears to have picked 12 songs at random to shuffle before starting over.

    But otherwise, it's just great. :P
    06-15-2016 11:31 AM
  21. RumoredNow's Avatar
    A few years old L1520. You're right, it could be the battery, but the change was sudden. It would be a good idea for me to roll back to 8.1 and check if I have the same problem there, though that would require a lot of work which I don't have the time to do now.
    My 1520.3 has been in service with me since August of 2014. I've put it through some heavy use at times, stressing the battery endurance with marathon sessions that involved heavy use of all functions and hundreds of pics in a day to long stretches of in-car nav duty for days on end...

    It has never been off Official. No Dev Preview, No Insider. It's been on W10M since the first day that was available to it.

    My battery remains operating normally. It's not W10M, IMHO.
    Chintan Gohel likes this.
    06-15-2016 11:56 AM
  22. Ma Rio's Avatar
    My 1520.3 has been in service with me since August of 2014. I've put it through some heavy use at times, stressing the battery endurance with marathon sessions that involved heavy use of all functions and hundreds of pics in a day to long stretches of in-car nav duty for days on end...

    It has never been off Official. No Dev Preview, No Insider. It's been on W10M since the first day that was available to it.

    My battery remains operating normally. It's not W10M, IMHO.
    Looks like I'm up for a new device soon. The battery seems to be dying, and I have another problem which is probably caused by a faulty touch screen (I broke the original ts and had to replace it with a probably not original part). And god damn it, I don't have the money now for a new phone, nor do I want one.
    RumoredNow likes this.
    06-15-2016 12:07 PM
  23. dzukela's Avatar
    Not the first time, and doing a hard reset after every update is a shame to MS.
    But why, I have Lumia 950 since December (build 24 (I think)), and I never did hard reset. I'm really curious what are you doing to yours phones.
    06-15-2016 12:16 PM
  24. PGrey's Avatar
    Installed versions are working fine like on my 730. Though on my mom's 950XL, the update wrecked her device, so had to reset it. After that, there is no way you can install Instagram, though other apps installed properly.
    On a side note, this build seems fine on my device. No glaringly apparent bugs.
    I think this is an Instagram issue, at least partly. The reason it can't install it is a "hardware requirement", but other than "10 devices running W10 Mobile", that's about all I see, in the requirements (I'm not a user, just thought I'd try on my 950XL).
    My guess is something was tweaked slightly, possibly in an un-published value, that Instagram was relying on to identify some h/w feature. It could be a published one though, anyone with a debugger could probably run it that way, and see where it's calling into, at install, when it fails.
    If it's a published one, then Instagram either has to update it, or wait for MS to fix it, sometimes these can be standoffs, particularly with a platform such as this...
    VigneshB and Chintan Gohel like this.
    06-15-2016 12:17 PM
  25. PGrey's Avatar
    I lost about 11%, from mid-day yesterday, light use, but that includes overnight, this is my 950XL.
    I'd check to see what you've got installed, and de-install stuff until it goes away, or (better, yeah, I know it's a pain, I hate resets myself) hard reset it.
    Hopefully backup is working better now, I had to do a hard reset with 318 on my wife's HTC M8, disaster, almost nothing recovered, complete opposite of normal Win-Phone recovery experiences...
    06-15-2016 12:31 PM
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