1. vineeenmanarang's Avatar
    Good day WindowsCentral folks,

    I have upgraded my dad's Lumia 535 to W10M months ago and things were running smooth until one time Facebook and Messenger UW apps were released but was restricted to certain region so I decided to change my dad's Lumia 535 region to Germany and after a reboot, there were apps that won't just open like the Store itself.

    And just two days ago, even Messaging stopped working. I had him switch to a Galaxy Core 2 piled in our drawer and he wants me to pull up his text messages (got his Contacts from his Outlook account) as there were important texts saved there.

    The thing is, I cannot open Store itself, and lots of other apps. I've never done a factory reset on his Lumia and I'm afraid to do that as I haven't pulled up his texts yet plus there were instance where other's Lumia won't get past to boot after doing a reset.

    Here are the apps that work:
    Alarms & Clock
    Battery
    Calculator
    Contact Support
    Excel
    Facebook
    File Explorer
    Files
    Flashlight Free
    Food & Drink
    Gadgets
    Groove Music
    Health & Fitness
    Lumia Selfie
    Lumia Storyteller
    Messenger
    Microsoft Edge
    Movies & TV
    OneNote
    Outlook Calendar
    Outlook Mail
    Phone (for SIM 1 and 2)
    Podcasts
    PowerPoint
    Search
    Settings
    ShareIt
    Storage
    Voice Recorder
    Windows Insider
    Word

    And apps that returns me to the Start screen:
    Camera
    Feedback Hub
    Get Started
    Lumia Highlights
    Maps
    Messaging (for SIM 1 and 2)
    Money
    News
    OneDrive
    People
    Sports
    Store
    Wallet
    Weather
    Windows Insider (another app that is stuck on Pending, has blank icon)
    Xbox

    I've tried to sideload apps by putting them on his SD card (one is xap, one is appx) but the xapp one doesn't work and the xap one doesn't seem to install or appear in the app drawer even if I installed it after agreeing in the prompt that popped up. I need help in sideloading an app that can pull up the texts, preferrably in xml, and I want to know if performing a factory reset does solve the problem with regards to the apps not opening.

    Sorry for the long post. I'd appreciate any assistance!

    Regards,
    Vineen
    Philippines
    07-16-2016 04:00 PM
  2. ttsoldier's Avatar
    Good day WindowsCentral folks,

    I have upgraded my dad's Lumia 535 to W10M months ago and things were running smooth until one time Facebook and Messenger UW apps were released but was restricted to certain region so I decided to change my dad's Lumia 535 region to Germany and after a reboot, there were apps that won't just open like the Store itself.

    And just two days ago, even Messaging stopped working. I had him switch to a Galaxy Core 2 piled in our drawer and he wants me to pull up his text messages (got his Contacts from his Outlook account) as there were important texts saved there.

    The thing is, I cannot open Store itself, and lots of other apps. I've never done a factory reset on his Lumia and I'm afraid to do that as I haven't pulled up his texts yet plus there were instance where other's Lumia won't get past to boot after doing a reset.

    Here are the apps that work:
    Alarms & Clock
    Battery
    Calculator
    Contact Support
    Excel
    Facebook
    File Explorer
    Files
    Flashlight Free
    Food & Drink
    Gadgets
    Groove Music
    Health & Fitness
    Lumia Selfie
    Lumia Storyteller
    Messenger
    Microsoft Edge
    Movies & TV
    OneNote
    Outlook Calendar
    Outlook Mail
    Phone (for SIM 1 and 2)
    Podcasts
    PowerPoint
    Search
    Settings
    ShareIt
    Storage
    Voice Recorder
    Windows Insider
    Word

    And apps that returns me to the Start screen:
    Camera
    Feedback Hub
    Get Started
    Lumia Highlights
    Maps
    Messaging (for SIM 1 and 2)
    Money
    News
    OneDrive
    People
    Sports
    Store
    Wallet
    Weather
    Windows Insider (another app that is stuck on Pending, has blank icon)
    Xbox

    I've tried to sideload apps by putting them on his SD card (one is xap, one is appx) but the xapp one doesn't work and the xap one doesn't seem to install or appear in the app drawer even if I installed it after agreeing in the prompt that popped up. I need help in sideloading an app that can pull up the texts, preferrably in xml, and I want to know if performing a factory reset does solve the problem with regards to the apps not opening.

    Sorry for the long post. I'd appreciate any assistance!

    Regards,
    Vineen
    Philippines
    If you had "sync messages between devices" turned on in messaging settings, you can hard reset and the messages will re-sync once you set back up the phone with the same Hotmail account.
    vineeenmanarang likes this.
    07-16-2016 06:53 PM
  3. vineeenmanarang's Avatar
    If you had "sync messages between devices" turned on in messaging settings, you can hard reset and the messages will re-sync once you set back up the phone with the same Hotmail account.
    Thanks for the tip! My dad had me perform the reset without pulling up the texts and after doing what you've said, his old messages went to sync back to his Lumia. I checked the settings you were referring to and adjusted the time I need messages to be synced and now more of them are coming in. For now he might be sticking with his Galaxy Core 2.
    ttsoldier likes this.
    07-17-2016 02:31 PM
  4. ttsoldier's Avatar
    Thanks for the tip! My dad had me perform the reset without pulling up the texts and after doing what you've said, his old messages went to sync back to his Lumia. I checked the settings you were referring to and adjusted the time I need messages to be synced and now more of them are coming in. For now he might be sticking with his Galaxy Core 2.
    If he is getting back his messages, then that's exactly why he should stick with the lumia :)
    07-17-2016 08:07 PM

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