1. PATTY75's Avatar
    I have a question for over a month I am not able to see a lot of my photos and videos. it shows " seems that we don't support this file format" or " we can't show you this file at the moment"
    I have already downloaded some editors and viewers but without any luck :(
    it's pretty much annoying..
    I have nokia lumia 930 btw..
    07-20-2016 05:34 AM
  2. Maurizio Troso's Avatar
    I have a question for over a month I am not able to see a lot of my photos and videos. it shows " seems that we don't support this file format" or " we can't show you this file at the moment"
    I have already downloaded some editors and viewers but without any luck :(
    it's pretty much annoying..
    I have nokia lumia 930 btw..
    Where are pics stored, phone or OneDrive?
    Chintan Gohel likes this.
    07-20-2016 06:09 AM
  3. Chintan Gohel's Avatar
    Any app update pending? And what version of OS are you on?
    Maurizio Troso likes this.
    07-20-2016 07:47 AM
  4. PATTY75's Avatar
    no no updates pending
    OS : 10.0.14393.0
    The photos are saved on one drive and phone
    07-20-2016 11:11 AM
  5. Maurizio Troso's Avatar
    no no updates pending
    OS : 10.0.14393.0
    The photos are saved on one drive and phone
    Even after rebooting your phone?
    07-21-2016 02:34 AM
  6. PATTY75's Avatar
    Yep even then :(
    07-21-2016 03:34 AM
  7. Maurizio Troso's Avatar
    Yep even then :(
    Do you see them in OneDrive?
    07-21-2016 03:37 AM
  8. PATTY75's Avatar
    wp_ss_20160721_0002-7456-.png
    and when I click on it it shows :
    wp_ss_20160721_0007-7996-.png
    wp_ss_20160721_0008-7995-.png
    07-21-2016 03:50 AM
  9. Maurizio Troso's Avatar
    That's NO OneDrive app, open that, not Photos app
    07-21-2016 03:54 AM
  10. PATTY75's Avatar
    Those pictures are not able to upload to one drive .. I have tried many times and it's not working..
    07-21-2016 03:55 AM
  11. Maurizio Troso's Avatar
    Those pictures are not able to upload to one drive .. I have tried many times and it's not working..
    Did you left enabled automatic pics upload?
    07-21-2016 03:58 AM
  12. PATTY75's Avatar
    No it uploads automatic...
    07-21-2016 04:05 AM
  13. Ma Rio's Avatar
    Can you open the pictures from your PC? If yes, then it's a problem with the Photos app. If no, then probably a problem with the camera app.
    Chintan Gohel likes this.
    07-21-2016 09:16 AM
  14. PATTY75's Avatar
    yes, but also i can't see the one saved from the internet, probally galary?
    anyway thank you guys for help :)
    07-21-2016 12:11 PM
  15. Maurizio Troso's Avatar
    yes, but also i can't see the one saved from the internet, probally galary?
    anyway thank you guys for help :)
    You can standing by next photo app update, or hard reset with backup your device. Definitively something in photo app gone wrong :(
    Chintan Gohel likes this.
    07-21-2016 12:15 PM

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