1. LumiaGuy's Avatar
    So, I finally worked up the courage to upgrade my AT&T Lumia 640 Gophone to W10. I first backed up my phone then changed my phone's name as per Microsoft's advice.

    Everything seemed to go well - the initial upgrade using Upgrade Advisor was successful and then I checked for additional updates and the W10 Anniversary Update successfully installed.

    The thing is, ALL of my Contacts are missing and I have not been able to find a solution searching here on WC or by doing a Google search.

    Help!
    08-08-2016 01:58 AM
  2. daimv's Avatar
    Can't you get the contacts from the backup?
    I updated a 640 and didn't lose contacts though, but the backup might be your solution.
    08-08-2016 02:01 AM
  3. Timbre70's Avatar
    Might take quite some time for them to reappear based on my past experience.
    08-08-2016 02:06 AM
  4. LumiaGuy's Avatar
    So, I was able to transfer most of my contacts from my old Lumia 520 using the Transfer my Data app. What I don't understand is I thought that my contacts were backed up to my Microsoft account, OneDrive, or whatever. Am I missing something here?
    08-08-2016 03:46 AM
  5. Timbre70's Avatar
    Have you got an outlook account set up already? They are saved in your outlook contacts.

    Windows is all about reset, reboot....😑
    08-08-2016 05:17 AM

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