1. liquidphantom's Avatar
    Ok so everything looked like it went smoothly after the Anniversary update on my 950xl but for some reason now videos that have been recorded with the camera app will not play back and I get the error "it appears that we don't support this file format". The videos play fine on my PC though

    Has any one else had this happen, or know how to fix it?

    Thanks
    08-19-2016 03:51 AM
  2. Maurizio Troso's Avatar
    Ok so everything looked like it went smoothly after the Anniversary update on my 950xl but for some reason now videos that have been recorded with the camera app will not play back and I get the error "it appears that we don't support this file format". The videos play fine on my PC though

    Has any one else had this happen, or know how to fix it?

    Thanks
    Do you updated all apps in Store? Check again, Film & Movies was updated.
    Then make a soft reset, it should checkdisk sd card too
    08-19-2016 03:59 AM
  3. liquidphantom's Avatar
    No updates to do, so I guess they were done. Existing videos are fine, it just seems to be videos recorded since the Anniversary update. It's a brand new SD card that has been checked though.

    Edit: I have just checked and they are fine when recorded to device but not SD card, everything else is fine though on SD :( and these files play fine on my PC
    08-19-2016 04:29 AM
  4. Maurizio Troso's Avatar
    No updates to do, so I guess they were done. Existing videos are fine, it just seems to be videos recorded since the Anniversary update. It's a brand new SD card that has been checked though
    Try open Movies app, and let it scan sd for new videos
    08-19-2016 04:30 AM
  5. liquidphantom's Avatar
    Again, older vids are fine newly recorded ones aren't it's bizarre
    08-19-2016 05:04 AM

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