1. Alyson Warren's Avatar
    Updated from windows 8.1 on a lumia 930 to windows 10 anniversary today handset newly purchased 2nd hand. Need to use Cortana hands free via Hey Cortana but on checking Hey Cortana is not engaging as it is saying Cortana is not turned on, which it is on the handset.

    1) How do I get round this issue, have changed region and it still says the same thing.

    2) If I reset back to 8.1, and set up Hey Cortana will the settings carry over when I upgrade to windows 10 anniversary again, or will it over write it.

    3) Is there away to upgrade my handset to a previous version of windows 10 ie - 1511 - 10586 or are we stuck with anniversary now.

    Thanks for any advice in advance. Based in the Uk.

    08-20-2016 03:10 PM
  2. kaktus1389's Avatar
    I believe you can only downgrade to 8.1 and not to an earlier build of Treshold now.
    Have you checked speech settings? Have you checked all the Cortana settings if you missed anything there? For me UK Cortana works fine, even though I'm not from UK, there however is an issue with vocal interaction on RS 2 build that I am on atm but shouldn't be a problem on the anniversary update.
    08-20-2016 04:41 PM
  3. Alyson Warren's Avatar
    Yeah checked all the settings, and on the anniversary update the Hey Cortana in the Settings/Extras asks for Cortana to be turned on. There was a post in one of the reddit threads that mentioned, that the Cortana Toggle button has been removed from the settings so Hey Cortana thinks its turned off when its turned on.

    Also if I go back to 8.1 and setup/train cortana will it carry through the settings onto the W10M update and allow Hey Cortana to be active or will it wipe the settings when it applys the new OS?
    08-23-2016 11:48 AM
  4. EspHack's Avatar
    Yeah checked all the settings, and on the anniversary update the Hey Cortana in the Settings/Extras asks for Cortana to be turned on. There was a post in one of the reddit threads that mentioned, that the Cortana Toggle button has been removed from the settings so Hey Cortana thinks its turned off when its turned on.

    Also if I go back to 8.1 and setup/train cortana will it carry through the settings onto the W10M update and allow Hey Cortana to be active or will it wipe the settings when it applys the new OS?
    it will wipe everything, cortana on w10 is a different app, at best it could corrupt whatever was left from 8.1 app
    08-23-2016 02:56 PM

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