1. nam vo's Avatar
    Hi,

    My phone has a weird issue that i've never seen, it seems to restore to an unknown backup which causes my phone unusable due to a messed up Microsoft account password. (I cannot fix the account settings, click on Fix => doesn't do anything, however I can manually sign in Onedrive app with the same account to get the phone to back up things.)

    Now I cannot use message, people hub, mail with the above MS mail account... try to hard reset, soft reset, no work.

    And now every time I run Windows recovery tool (3.9.20701), reinstall the package, my phone immediately reboots causing the software to fail to install anything.

    I'm stucked, and don't know what else to do now.
    I'm using lumia 1320(1gb ram), 10586.545

    Please help
    08-22-2016 11:42 PM
  2. vezycash's Avatar
    I was going to offer my condolences and go my way. However, there's something you can try.

    Before you do your next reset, go offline completely - no wifi, no mobile data. This way, no backup goes to your device during the restore process. And when the Microsoft account prompt comes up, skip it (the skip option is intentionally hard to notice but it's there.)

    Also, try removing the phone from your list of devices on microsoft's site. https://account.microsoft.com/devices
    08-23-2016 01:54 AM
  3. nam vo's Avatar
    yes, i've tried many times without wifi/data. I reinstall Windows device recovery tool, still the same happens. I moved it to other pc, Surface pro 3, nothing changes.

    I'll try your removing suggestion from the list. Last time, I tried to lock the phone, and unlock without success.
    08-23-2016 02:01 AM
  4. nam vo's Avatar
    When the software goes into "Switching to flash mode..." my phone begins to reboot, and the app cannot do anything.
    08-23-2016 02:08 AM
  5. Maurizio Troso's Avatar
    Better for you to fix you account via pc before
    08-23-2016 02:15 AM
  6. EspHack's Avatar
    why dont you try getting build 14393 on top of it? I've fixed similar really-messed-up situations doing just that

    get interoptools version 7 and change your phonemodelname to 930 and go to release preview on insiders app, you probably dont want to go back to 8.1 and know that you wont get back to w10m after that, at least not as easily
    Maurizio Troso likes this.
    08-23-2016 02:27 AM
  7. nam vo's Avatar
    08-23-2016 02:32 AM

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