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  1. Martin Zone's Avatar
    Warning for all users, don't play with the narrator (ease of access settings) and toggle everything to off if you are not familiar with the functioning and shortcuts/button combinations to disable it.

    Today, while traveling on train to my client, I was reading a web article on my 950XL and thinking about is there a possibility in phone to read it aloud for you. Naturally, like every modern man, first thing was to ask my closest female life companion for advice. So I did: "Cortana darling, could you read a text for me?" She was not in the mood as I only got useless list of Bing clues on the screen. But OK, did not want to heat up the the tensions further as she had told me a funny joke before. Let it be (for now).
    Quickly browsed through her list and noticed something about narrator settings and thought this must be that what I'm looking for so let's see what it does. It ended up in a disaster...

    First I turned it on, but quickly realized that this is only a help that reads screen elements. In addition, it's pretty confusing for a first time user and not very intuitive. So I tried to turn it off. But everything you touch gets selected with yellow box round it, you get some strange audio commands, or it starts reading what's on display, in addition phone vibrate on most taps, you cannot just swipe and toggle off the button in normal, swipe way. As I was doing some progress with familiarizing with annoying narrator, the ticket inspector came around, had to look for my ticket in my pockets and in that time my display went off...

    So next thing, of course, on/off button (still waiting for the double tap firmware) and familiar lock screen with "swipe up to dismiss the lock screen" (what is the point of showing that "swipe up only" lock screen still trying to understand). But the swipe does not work! As I touching the lock screen, the yellow box on and narrator starts his narration of touched and selected elements on the lock screen: "double tap something", "triple tap something", "no primary action activated", " no secondary action activated", the most confusing responses I've ever heard, and I cannot get past he lock screen! Which is telling me to swipe up it to dismiss it! The phone strangely vibrating and I'm starting nervously finding the way into my phone. But to no avail.

    I was clueless and WTF how to get rid off of this narrator and at that time did not cross my mind that I can still access quick access and settings menu by scrolling down. So next logical thing for me was, OK turn the phone off, turn it on and everything going to be OK. So I did...
    Next thing..."your device restarted, please enter your PIN", no iris recognition option, as usual after restart. Narrator's yellow box showed up around the lock screen...But there is no way to enter the PIN, as soon as touched something narrator gets on, I could not select a particular number on the PIN keypad, whole keypad with "enter the pin" gets selected, narrator talking gibberish as I'm trying every possible combinations of finger movements, taping, swiping, managed to activated my love , told to her "open settings" "disable narrator" but I'm only getting answers "not possible, unlock your phone" or even getting some Bing results which could not open as even they gets selected by the narrator and double tap as instructed doing nothing as the phone is locked...

    I'm panicky, angry, gutted. My daily driver, my work asset, my work storage is completely out of my control...And I'm working. I'm travelling to a meeting with a client, his address is in the phone, his number is in the people app (without pic of course in new improved AU..), I'm without laptop, every work document is in my phone. I can't reach him, I can't contact him. I cannot ask fellow passengers for advice as I am, I can bet, only WP user in the carriage...

    Only I can do is to get off the train, wait for another one and go back home to Bing (pardon Google) for a solution. On my way back, I found another problem with the narrator and the lock screen. Potentially fatal! I could not even select the emergency call button if needed it in some scenarios!!! Unbelievable.

    At home found the solution in a few minutes. Combination of upper volume button and start button activation (if you manage to understand the narrator how to press it). Luckily I managed to contact the client in time to explain the situation. But I lost whole day, lost my cool in the process, the OS cost me double train fare and almost cost me more than a value of the expensive phone in a lost client.

    So be aware! Do not use the narrator setting if you are not familiar with it! And if you use your phone for a work just stay away of the narrator completely! It can cost money, cost you your business, your friends, and even your life!

    First time gutted with this phone!

    *crossposting this to reddit
    Last edited by Martin Zone; 08-29-2016 at 10:53 PM.
    08-29-2016 10:09 PM
  2. RumoredNow's Avatar
    One of the most popular questions we see on this board is, "My phone is talking at me and I can't do anything with it how do I make it stop?"

    I'll just leave this here for researchers that might find this thread: https://support.microsoft.com/en-us/...or-on-my-phone
  3. Orlando Parkinson's Avatar
    Happened to me once on my 620 8.1

    Posted from Windows Central's Universal App (Lumia 650)
    RumoredNow likes this.
    08-29-2016 10:12 PM
  4. pankaj981's Avatar
    Lol happened to me once on my 950XL and iPhone 5S. It's confusing as hell
    RumoredNow and ven07 like this.
    08-29-2016 10:30 PM
  5. Martin Zone's Avatar
    Lol happened to me once on my 950XL and iPhone 5S. It's confusing as hell
    LOL indeed now, but on my way back I was thinking I would need to hard reset the phone and lost some documents.
    But some potentially very serious issues stay...
    RumoredNow likes this.
    08-29-2016 10:34 PM
  6. Orlando Parkinson's Avatar
    Lol....
    RumoredNow likes this.
    08-29-2016 10:43 PM
  7. RumoredNow's Avatar
    One of the most popular questions we see on this board is, "My phone is talking at me and I can't do anything with it how do I make it stop?"

    I'll just leave this here for researchers that might find this thread: https://support.microsoft.com/en-us/...or-on-my-phone
    08-29-2016 10:46 PM
  8. Orlando Parkinson's Avatar
    What i did was use voice command to open the narrator and took out from there, cause i couldn't access the touch screen
    08-29-2016 10:49 PM
  9. Martin Zone's Avatar
    What i did was use voice command to open the narrator and took out from there, cause i couldn't access the touch screen
    tried something like that, but could not access the settings before I unlock the phone after the restart
    08-29-2016 10:59 PM
  10. EspHack's Avatar
    I guess thats why people still use pen and papers
    08-30-2016 12:55 AM
  11. Martin Zone's Avatar
    Now laughing, but in all my despair, I even tried to tell Cortana my PIN code...
    Joe920, Ariel Takom and TechFreak1 like this.
    08-30-2016 09:13 AM
  12. sinime's Avatar
    I guess thats why people still use pen and papers
    And flip phones... How did Andrew Luck splurge after agreeing to $140 million deal? A new flip phone - NFL Nation- ESPN
    08-30-2016 11:01 AM
  13. Maurizio Troso's Avatar
    08-30-2016 11:14 AM
  14. Aiver's Avatar
    Yeah it's so much dangerous to use narrattor with reading instructions
    08-30-2016 11:21 AM
  15. travis_valkyrie's Avatar
    I don't mean to sound ignorant but I totally am, AFAIK narrator even tells you how to interact with a screen element. It literally says "Toggle switch - double tap to toggle off".

    So yeah....
    08-30-2016 11:42 AM
  16. Martin Zone's Avatar
    Yes it tells you, as soon as you don't end up on the empty lock screen selected and on the double tap it tells you (paraphrasing) "no designated primary action" and on triple tap "no designated secondary action"...
    Are here some users offended? Be cool bros, just for the first time in my technological history, from 286 processors, found myself locked out of my device with nowhere to go. Maybe I'm getting old, that's true...
    RumoredNow and TechFreak1 like this.
    08-30-2016 01:32 PM
  17. TechFreak1's Avatar
    Perhaps they need to add a first run tutorial that cannot be skipped at first use as that would prevent users from skipping and complaining how to turn it off afterwards. The tutorial needs to be short and sweet if they utilise this approach - an example how it works and how to turn it off - max no longer than 2 minutes.
    08-30-2016 05:09 PM
  18. ven07's Avatar
    Let's just be happy the phone didn't make any weird moaning noises while you were touching it... (no idea why I brought this up! I'll leave now)
    08-30-2016 05:27 PM
  19. Bobvfr's Avatar
    Martin, I hope you don't mind but your post has had me laughing, sorry about that
    ven07 and Martin Zone like this.
    08-30-2016 05:50 PM
  20. anon(6078578)'s Avatar
    I have to admit that the one time I played with it I also found it confusing to use, so like you I then decided I'd better turn it off. That's when I suddenly realized I couldn't work out how to do so either. . Normally I can figure most things out but this was definitely a case where I should've RTFM first

    I was in the comfort of my own home and not in a rush but I could easily see how someone turning it on to play with for the first time in a situation such as yours could soon turn into panic!
    ven07 likes this.
    08-30-2016 06:40 PM
  21. slyronit's Avatar
    The iPhone narrator is similarly un-intuitive. My mother accidentally turned it on on hers (Iit is quite easy to turn it on, on iOS, I think 3 taps of the home button) and then panicked. SIngle taps now need double taps, scrolling needs three fingers. Had to spend an hour on the phone helping her turn it off.
    08-31-2016 01:14 AM
  22. v535's Avatar
    Same here, couldn't take calls and soft reset wasn't working and even a shutdown too. Then I came across a thread where they mentioned a combination of Volume Up rocker and start button would disable Narrator.
    08-31-2016 12:49 PM
  23. anthonyng's Avatar
    It's very easy to turn on in tablet mode too.. I did it on my surface 3.... soooo annoying, needed to attach my sp3 keyboard to it to get back some sense of control!
    ven07 and anon(6078578) like this.
    08-31-2016 06:15 PM
  24. rij619winuser's Avatar
    Happened to me on my blu win jr lte
    09-19-2016 11:50 AM

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